wk 1 Flashcards

1
Q

= on-going process. Seeks to achieve objectives of an
organization in most efficient way possible
= controlling, organizing, leading

A

management

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2
Q

= explanation to assist employers and employees to
effectively relate to the business goals and to
implement effectively to achieve it

A

management theories

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3
Q

= guides managers to manage an organization
o A clinical laboratory is a busines

A

management theories

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4
Q

Theory of scientific
management

A

frederick taylor

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5
Q

Theory of administrative
management

A

Henry Fayol

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6
Q

Bureaucratic theory of
management

A

Max Weber

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7
Q

Behavioural theory of
management

A

Elton Mayo

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8
Q

Improving economic efficiency especially labour
productivity.

A

scientific management

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9
Q

principle object of scientific management

A

Principle object: to secure max. prosperity to both
employer and employee, give when its due

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10
Q

differential piece rate system

A

Taylor also made the differential piece rate system
(wages of employees are based on performance)
If efficiency is more than standard = 120% of
normal piece rate
If efficiency is less than standard = 80%

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11
Q

= Jobs are done in scientific manner/ makes and
finds new ways to do it

A

time and motion study

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12
Q

= Train employees accd. to scientific method in #1
and to improve performance
= Codify the new methods into rules

A

Teach, train, develop workman w/ new method

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13
Q

I
= there should be mutual cooperation and relation in
both employee and employer (e.g. reward employee
for productivity)

A

nterest of employer and employee should be
harmonized to secure mutually understanding
relations between them

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14
Q

= Pay premium for higher performance

A

. Establish fair level of performance
= Pay premium for higher performance

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15
Q

is a French
engineer from a mining company. He saved it from
bankruptcy to success

A

Henry Fayol

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16
Q

= employees are specialized. (para hasang hasa)
= work is according to employee’s capability to
work. This way, output increases due to efficiency

A

division of work

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17
Q

= managers give orders according to work only.
= means responsibility. The one that gives
the order is the one that is responsible

A

Authority

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18
Q

= Different for every company. Without this, there
will be chaos.

A

Discipline

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19
Q

= employee should have 1 direct supervisor

A

Unity of command

20
Q

= 1 goal so everybody works together in a team of 1
manager using 1 plan.

A

Unity of direction

21
Q

= interest of one employee should not be more
important than those of the group’s

A

Subordination of individual interest to general
interest

22
Q

= Wage. Employee satisfaction depends on fair
wage for everyone. Includes financial and nonfinancial compensation

A

Renumeration

23
Q

= How close employees are to the decision-making
process (ceo, director, manager)

A

Centralization

24
Q

= hear suggestions from
subordinates and have opportunity
= balance for decision making

A

Decentralization

25
Q

= aware of where they stand in the chain of
command or hierarchy
= designate order

A

Scalar chain

26
Q

= facilities must be clean, tidy and safe for
employees

A

Order

27
Q

= manager should be fair. Discipline when necessary
and kindness when appropriate

A

equity

28
Q

= manager strive to minimize employee turnover.
= personnel planning should be a priority
= if a turnover is too fast it will be costly for the
company because need pa train. Instability leads to
bad management

A

Stability of tenure of personnel

29
Q

= employees are given necessary level of freedom
= allows subordinate to exercise talent and skill and
improve work

A

Initiative

30
Q

= “spirit of the group”. Sure to promote team spirit
and feeling of pride.

A

. Espirit de corp

31
Q

Threats and force” “power induces obedience”
- Many rules, process and hierarchies

A

BUREAUCRACY THEORY

32
Q

3 types of power in work:

A

traditional, legal,
charismatic

33
Q

5b k3y principles in bureaucracy

A

HiMaOPuEm

34
Q

FEATURES OF BUREAUCRATIC THEORY

A
  1. Division of labour
  2. Technical expertise – competent dat
  3. Managed by rules – lahat nakasulat
  4. Only legal power is important
  5. Formal hierarchy
  6. Formal and impersonal relations are not allowed
  7. Impersonal relation are based on position and
    not personality
  8. Rules apply to everyone. = must be strictly
    followed
  9. Selection and promotion depends on technical
    expertise
35
Q

people increase
productivity when being observed

A

behavioral theory

36
Q

Believes that self-fulfilment and empowerment
increases motive not just money

A

behavioral

37
Q

Personal touch important (includes social informal
touch)

A

behavioral

38
Q

attributes of lab manager

A

teacher, strategist, problem solver

39
Q

looks into the future, ano pa pwede
improvement

A

strategist

40
Q

uses skills to achieve company
goals or fix problems. magaling humawak ng tao

A

prob solver

41
Q

= knows how to visualise, how to improve income,
how to improve harmony and relationships, ideas,
strategies, analysing, innovation, coordination,
understands abstract and concrete idea

A

conceptual skill

42
Q

= needed most by top lvl

A

conceptual

43
Q

= communication. Mid lvl important

A

Human relation skills

44
Q

= skills in general, needed to get work done
= technique, tools and process, manufacturing
= Important to frontline

A

technical skill

45
Q
A