WWHAM

Question 1

What does the first W stand for?

Answer 1

Who is the medication for?

Question 2

What does the second W stand for?

Answer 2

What are the symptoms?

Question 3

What does the H stand for?

Answer 3

How long have these symptoms been around for?

Question 4

What does that A stand for?

Answer 4

Action, what action have you taken to try sort your issues. Can also be used to check for any allergies

Question 5

What does the M stand for?

Answer 5

What other medication are you currently taking? (Always check for interactions)

Question 6

Can you show someone who has asked to see another persons medical history or medication ?

Answer 6

No, no, no. You must keep confidentiality AT ALL TIMES. No matter how small it may seem to you

Question 7

How would you introduce yourself?

Answer 7

‘Hi, my name is Tom. I am a student pharmacist practicing here, how can I help you today?’

Question 8

What are red flags?

Answer 8

Pieces of information a patient may say or show which elevates the associated risk or raises concerns for their safety

Question 9

How would you go about safety netting a situation?

Answer 9

Ask them to come back in a few days for a check up, arrange to go see them in a few days for a check up, advise if there are any additional problems to visit the GP.

Question 10

What are things you need to do to effectively communicate with someone

Answer 10

First: Body language - Be open
Second: listen - Be attentive and respectful
Third: slow, understandable speech - make the information easy to understand
Fourth: Develop your understanding - re ask questions, repeat back to the patient.