xfinity home security Flashcards Preview

2016 Jeremy > xfinity home security > Flashcards

Flashcards in xfinity home security Deck (159):
1

On the RJ 45 clip, what pins are used for power?

Pins 4, 5 and 7, 8Blue, white blue and White Brown, brown

2

What are the 2 types of phone numbers required to setup Xfinity Home Secure?

Call to Verify, Call to Notify

3

A new customer or an existing customer who has been with Comcast less than six months will have to have this performed before getting Xfinity Home Secure.

Risk Assessment (Credit Check)

4

What port on the Xfinity Home router is used to pair a wireless camera

port 4

5

Name 3 pieces of equipment that is only available with Xfinity Home Secure.

Touch Screen, WiFi Repeater, Curtain Motion Detector, Key Fob, Smoke Detector, Wireless Keypad, Siren Repeater, Glass Breaker, Sensor

6

All employees who are (1) installing, (2) servicing, (3) designing, (4) selling or entering intocontracts, or (5) accessing circumventional information about a home security or low voltagesystem must be?

Licensed according to the requirements of the state(s) in which they perform

7

What is the National Electric Code, the standard to which all electrical systems are to beinstalled?

NFPA 70

8

How often does a Zigbee device send a heartbead/check-in message?

Every 27 minutes

9

How do you cancel the emergency alarm via the XH touchscreen? 

By Entering your 4-digit master code.

10

Who can provide a contract copy or originals to Comcast when requested?

Iron Mountain

11

If a customer does not have a compatible panel and keypad but want to use their current sensors what will have to be done instead of a takeover?

A panel swap

12

Person 18 or over who has authority to sign on behalf of the account holder attime of XFINITY Home system installation?

Authorized Signer (XFINITY Home Compliance GuidelinesENTERPRISE STANDARD)

13

What are the three types of emergency buttons on the XH touch screen controller? 

1) Medical2) Fire3) Police

14

What is the minimum iOS version that supports the XFINITY home app?

iOS 4.2

15

In addition to a compatible panel, what else must be compatible for a system upgrade?

Keypad 

16

What 3 of the 6 Android versions are supported by the XFINITY Home App?

Froyo, Gingerbread, Honeycomb, Ice Cream Sandwich, Jelly Bean, KitKat

17

What Android OS versions support the XFINITY home app?

2.2 and higher

18

The motion sensor is pet immune up to how many Lbs?

SMC motion sensor is immune to pets up to 40 pounds, and the Visonic motion sensor is immune to pets up to 85 lbs.

19

What additional XH devices and enhanced services are not availible in all multi-dwelling unit locations? 

Thermostat and Ecosaver

20

What are compatible panels for system upgrades?

Honeywell Vista 20p or 15p both require firmware updates of 3.0 or above

21

License numbers must be displayed on XFINITY Home marketing materials including, butnot limited to:

Internet advertisements and webpages, print and radio advertisements, vehicles, website, and commercials and business cards

22

This is an advanced technology that learns your heating and cooling preferences and then programs itself to help you save money on your energy bills while keeping you comfortable

EcoSaver

23

What is the maximum number of videos that can be stored?

3,000

24

What is the minimum zigbee signal percentage

30%

25

What are the primary systemrequirements for Fire Protection?

Smoke alarms be present in each bedroom, outside each bedroom and on each floor of the home

26

Which security device should be installed in areas clear of fans, heaters, curtains, and seasonal decorations?

Motion Detectors

27

What level of services can be installed in a military base?

Xfinity Control only (Because local police do not have jurisdiction on bases and therefore cannot be dispatched in the event of an emergency)

28

What is the web address to access Xfinity Home Security Web Portal?

www.xfinity.com/xhsportal

29

What equipment is included with Xfinity Home Secure 350?

Touch Screen, 3 door/window sensors, 1 motion detector, 1 wireless keypad, 2 indoor/outdoor cameras, 2 lighting controllers, 1 thermostat or 1 additional indoor/outdoor camera.

30

XFINITY Home installation in a location with no existing system?

Greenfield

31

The audible alarm when Fire Panic is pressed

Unique cadence (three warbled beeps with a slight pause)

32

Where can you download a user manual for Xfinity Home?

comcast.com/XFINITYHomeSupport

33

This app allows you to access a core set of remote monitoring and security system functions of Xfinity Home.

Xfinity Home app

34

If a customer has Xfinity Home Secure 350, how much more per month does EcoSaver cost?

It is included with the package

35

How long of a life does a smoke detector have?

10 years

36

110V house-powered or 9V battery-powered standalone peripherals; notconnected to a burglar alarm system?

Household Smoke Alarm and Household Carbon Monoxide Detector

37

What is included in the View-Eco Add-On Pack?

1 indoor/outdoor Camera, 1 thermostat(Add this pack to your Xfinity Home solution to bring your home and energy savings into view. Access your thermostat and camera remotely to save energy and keep an eye on the people you love)

38

A customer claim regarding false alarm fines and reimbursement, equipment failure, or requesting copies of alarm history, pictures or videos?

XH Escalation

39

Where will the customer be notified that they have a low battery issue on one of their devices?

Message on the touchscreen

40

XH will only ___________ when the fee was issued due to a proven faulty or system issue.

compensate the customer directly

41

How many Zgibee devices can connect to a technicolor touchscreen?

63

42

What are the two pieces of equipment that is covered for both warranty and non-warranty customers if the equipment is defective?

Touchscreen, Xfinity Home Router

43

What 2 methods are used by the Touch Screen to communicate with the XFINITY home monitoring station?

Broadband and Cellular

44

what is the Zigbee wireless standard.

802.15.4

45

In apartment-style rentals or condos (i.e., high-rises or buildings with common areas, whether rented or owned) or Triplexes (or larger), you CANNOT sell or install:

ThermostatSmoke DetectorsCarbon Monoxide DetectorsIn-Wall LightingTakeovers, Panel Swaps, System Upgrades (because the original equipment may not belong to the tenant)Secure 350 or Control 150 (because we cannot sell thermostats in MDUs and therefore cannot offer the EcoSaver product included in those packages).

46

How much money can a customer save on homeowners' or renters' insurance with Xfinity Home?

up to 20% but it depends on your market and insurance company

47

How would a customer enter in a permit # on to their account?

Log in to the subscriber portal at www.XFINITY.com/xhsportal; go to the Security menu, select “Emergency Dispatch Setup” and enter the permit number along with the expiration date atthe bottom of the page

48

How should customer's contracts be stored?

In a secure and locked location until delivery to Check-In

49

What is the latest tecnicolor Touchscreen version available

Ibiza

50

The fee that is charged to customers in areas where verified response is required by the municipality?

$4.95 monthly fee

51

Refers to the TouchScreen that is unable to communicate to the iControl system for XH to operate?

Broadband offline

52

How often does the touchscreen send a broadband heartbeat?

20 minute

53

How many cameras can our system have?

6

54

Customer will be responsible for unreturned equipment charges upon disconnect. How much do we charge for the Touch Screen?

$250.00

55

Xfinity Home Extended Warranty costs how much additional on qualifying packages?

$4.95 a month

56

What are three of the five ways to prevent false alarms with Xfinity Home?

1) Know Your System2) Keep Your Contact Info Current3) Know Your Password4) Keep Areas Around Motion Detectors Clear5) Notify Xfinity if anything changes

57

Secure users must have at least ___ ________ listed for the default, required alarm rule. 

one contact

58

What Internet address is available to customers to customize rules and events?

Subscriber Portal - www.xfinity.com/XHSportal

59

What is one feature that is included at no additional charge with Xfinity Home Secure that is not typically provided free from other providers?

Cellular Backup

60

XH CANNOT be sold in:

HospitalsNursing HomesMilitary HousingDormsCommercial Properties or spaces (hotels, restaurants, etc.)

61

A one week period directly following the installation of an XFINITY Home system where the central monitoring station will not dispatch emergency responders when an intrusion alarm is activated?

Familiarization Period

62

How long of a recording time is each video clip with Xfinity Home Security?

15 seconds

63

What is the National Fire Alarm Code, the standard to which fire alarm systems are to beinstalled?

NFPA 72

64

A door/window sensor, motion detector, or glass breaker in Xfinity Home Web Portal would be referred to as what?

Security Zones

65

Must be completed for all XFINITY Home Smoke Detector installations?

A fire location record

66

Where can a customer go on the internet to Watch "How-To" Videos, Download their User Manual, and check out help and support forums and FAQs?

www.comcast.com/xfinityhomesupport

67

Must happen in the first step to ensure that you are troubleshooting correctly? 

Pre-Check Verification

68

What does the Emergency option on XH do?

Sends an immediate alarm to the central monitoring station, indicating an emergency of a specific type.

69

How often is a home in the US burglarized?

14.4 seconds

70

Customers must choose which setup to correctly update contact numbers: 

Emergency Dispatch

71

What is the maximum number of pictures that can be stored?

3,000

72

Other than licensing, all employees who service XFINITY Home in states without state mandated registration requirements must undergo?

A 3rd party criminal history check performed by XFINITY Home

73

The Touchscreen and Router are considered “Comcast-owned” and must be returned within?

45 days or the customer will be charged an Unreturned Equipment Fee

74

The battery for the Door / Window Sensor (SMC) is what type?

CR2 type battery and requires one (1) battery

75

Where can a customer go to learn more about and to see how EcoSaver works?

www.comcats.com/energysaver

76

What are the three steps in arming your XH through your touch screen controller? 

1) Touch the [Press to Arm] button on the Home Screen.2) Select [Arm Stay] to arm your door and window sensors with a 120-second delay or select [Arm Away] to arm all your sensors, including door, window and motion sensors.  Select [Arm Night] to arm your door and window sensors with no entry delay, which will immediately activate the alarm if door and/or window sensors are triggered.3) Enter your 4-digit master code to arm the system.

77

XFINITY Home Warranty can be purchased at any time, but will not be effective until how many days after enrollment?

30 days

78

Name 5 things you can do in the Xfinity Home Web Portal.

Arm/Disarm, Check System Status, Change Alarm Settings, Update central station pass code, Update four-digit master code, Set rules, alerts, and automations If applicable, view secure live video and control lighting and temperature settings

79

To mount a door and window sensor what two methods are used

tape and silicone

80

Where do you find the current firmware under the settings

Advanced Settings

81

Where would you go in the Xfinity Home Web Portal if you wanted to send a text message to your cell phone when your front door opens?

Rules

82

Must be approved by the applicable region XH Compliance Senior Manager prior to their use

ALL third party contractors

83

Name the 3 type of fire devices?

Smoke Detectors, Heat Detectors, and Carbon Monoxide Detectors

84

Smart enough to let you "set and forget," it helps you reduce air conditioning and heating costs automatically.

EcoSaver

85

When a municipality requires an eye-witness, visual verification of alarm activation before dispatching police?

Visual Verified Response

86

RSSI should be no less than 

-85

87

What is the maximum number of thermostats that can be used with Xfinity Home Security?

4

88

How many pictures can you take daily with Xfinity Home Security?

150

89

How long of life does a smoke detector have?

10 years

90

Which 2 Xfinity Home Security packages offer 24/7 Security & Professional Monitoring Home Control Energy & Money Savings?

Xfinity Home Secure 300 and 350

91

Which Xfinity Home package includes the Extended Warranty at no additional cost to the subscriber?

Xfinity Home Secure 350

92

What is the technician setting entry code

4321

93

What do customers do to exercise the 3 Day Right of Rescission?

A customer must, within three business days, mail or deliver the cancellation form provided in the Acceptance document or other form of written notice. The notice must be delivered to 1701 JFK Blvd.

94

What section in Xfinity Home Portal is utilized to update your Alarm Permit and Expiration date?

Emergency Dispatch Setup

95

When setting up a rule to capture images, how many images are saved in Xfinity Home when the rule is triggered?

5 images

96

How long is the back up battery rated to last for?

24 hours

97

Should be selected from the main screen in order to correctly update the CTV/CTN numbers.  

Security Dropdown

98

The connectivity range controller (TouchScreen or Hub) for the Indoor/Outdoor Camera (Black) is: 

40 feet

99

What size resistor is needed on a Vista panel zone?

2000 ohms

100

XHome Wi-Fi levels should be above

-75 dBm

101

Customer will be responsible for unreturned equipment charges upon disconnect. How much do we charge for the Security Router?

$30.00

102

The Subscriber Agreement must be executed by the customer before the system is installed EXCEPT for?

The Equipment Locator Record and Fire Record Locator, which must be completed and signed by the customer after installation

103

What percentage of false alarm dispatches occur within the first seven days following an installation?

90%

104

What number should a customer call in the event of a false alarm?

1-800-455-1207

105

What are the two different package tiers we offer with Xfinity Home?

Control and Secure

106

What languages can be set on the Xfinity Home Web Portal?

English, Spanish

107

Certain municipalities within a given state require Home Security system users to obtain this?

an alarm registration or user permit

108

What Keypads are compatible with a system upgrade? 

Honeywell 6160 6150 6148

109

All devices have batteries that are available at local retail stores except which device?

Touchscreen

110

How many text messages can Xfinity Home Security send daily?

100

111

How many Xfinity Wifi devices can be connected at 1 time?

8(1 Touchscreen, 6 cameras, and 1 wifi repeater)

112

LQI should be no less than

236

113

Use these 5 steps to Prevent False Alarms

1. Know your system2.Keep your contact info current3. Know your password4. Keep areas around motion detectors clear5. Notify us if something changes

114

EcoSaver is included at no additional cost with what Xfinity Secure package?

Xfinity Home Secure 350

115

What is the only Xfinity Home package that must be purchased online and is not available through a CAE?

Home Control 100

116

What is the current recommended broadband internet speeds (upload/download) for Xfinity Home Secure?

750kbps Upload/Download

117

A technician does not need to be licensed to perform these things?

1) Removing equipment from a customer’s home following termination of their service2) A technician servicing other Comcast equipment or services that do not directly affect the XFINITY Home equipment.3) A technician removing other Comcast equipment or services that do not directly affect the XFINITY Home equipment.

118

What is covered under the 30 day limited warranty?

The cost of the truck roll and repair/replacement of any defective customer-owned equipment.

119

What are the two steps in Disarming XH through your touch screen controller?

1) Touch at the [Press to Disarm] button on the Home screen.2) Enter your 4 digit master code to disarm the system.

120

Technicians must ensure delivery of the contract to Regional Check-in within?

10 days of completion of installation

121

What is the maximum number of thermostats that can be installed with XFINITY home?

4

122

What is the purpose of the Subscriber Agreement?

To limit Comcast’s liability in the occurrence of an alarm event and to have the customer information necessary to provide the services

123

If not included, how much does EcoSaver cost for applicable packages?

$6.95 per month

124

With Xfinity Home Control, what is the only piece of equipment not available for SIK?

Powerline Adapter

125

Zigbee operates on this wireless frequency.

2.4 GHz

126

Following the initial install of system or add-on equipment, how long is the customer covered with limited warranty protection?

30 days limited warranty

127

The Xfinity Home Portal supports what browsers?

Internet Explorer 8.0 or later and Mozilla Firefox 16 or later Chrome 23 or later Safari 6

128

If the customer calls in requesting compensation for a false alarm, they must?

Send in the request in writing along with any paperwork received from the municipalityregarding the fine

129

The XFINITY Home touch screen controller can operate in what languages?

English and Spanish

130

How much power will a Vista system support in basic configuration?

600 mA

131

Information that can be used to bypass the security system, affect its operations,or interrupt and disrupt signals to the central monitoring station?

CircumventionalInformation

132

Battery sensor on sensors should read no less than 

3000mV

133

What is the speed offered for the Xfinity Home Cellular backup?

3G

134

Name 4 features that Xfinity Secure offers that Xfinity Control does not?

Touch Screen Controller, Connected to the Central Monitoring Station (CMC), Arm/Disarm Functionality, Combination of customer own and leased equipment.

135

Name 3 applications that can be installed on the Xfinity Home Touch Screen.

Clock, Calculator, Weather, Word of Day, Sports, News, Help & FAQs, Xfinity Voice

136

A statutory right customers have to cancel service made following in-home sales (i.e., Secure Product and Control Product sold by a DSR) and we are required by law to give customers notice of this right?

3 Day Right of Rescission

137

By default, how long do you have to exit your home when arming Xfinity Home Secure?

120 seconds

138

A customer claim regarding injury to a person, damage to property, an emergency event at the customer home, or an allegation made against Comcast related to our XFINITY Home security, control, and automation services?

XH Priority Event

139

To replace a battery for a TouchScreen, an agent must do what?

Schedule a Truck Roll

140

What is the maximum number of wired keypads for a Vista system?

3

141

What site can a customer visit to get additional easy-to-use device installation kits as well as bundles, and add on packs?

www.comcast.com/CustomHome

142

Explain how EcoSaver works in three steps:

1) Set Your Preferred Temperature Schedule2) Wait while EcoSaver learns the temperature changes in your home and the weather outside your home.3) Let EcoSaver make small adjustments to your thermostat that save you money and keep you comfortable.

143

What are the 3 different types of Rules that can be configured from the Xfinity Home Portal?

Schedule, Event, Non-Event

144

how do you factory reset a centrlite thermostat

hold the hold button and press reset and keep holding the hold button till the temp comes back up, then releash the hold button.

145

How many videos can you take daily with Xfinity Home Security?

150

146

How many numbers can you have for Call to Notify?

2

147

Name the 3 arming modes available on the Touch Screen, Mobile App, and Web Portal.

Arm Stay, Arm Away, Arm Night

148

When an alarm is triggered with Xfinity Home Secure, the Central Monitoring Center will call and verify what?

Central Station Pass Code

149

With Xfinity Home Secure, what equipment can be sent via SIK?

Appliance Controller, Lighting Controller, In-Wall Dimmer, In-Wall Relay

150

What are the 3 common features to both Xfinity Secure and Xfinity Control packages?

Mobile app, Subscriber portal, Email & text alerts

151

Name 3 add-ons that come with Secure 350 that is not included with Secure 300.

Thermostat, Indoor/Outdoor Camera, Lighting Controller

152

Video Monitoring with Alerts/Rules on Secure 300 costs how much extra per month?

$6.95 - Included with Secure 350

153

The Xfinity Home Mobile Application is compatible with what software?

Any iPhone/iPad/iPod Touch device running iOS 4.2 or higher.Any Android device running version 2.2, 2.3.7 and 4.1.2.

154

What is not available for MDU customers?

Smoke Detector, Thermostat, Co Detector

155

What is the retail cost of a Water Sensor?

$49.95

156

What equipment is included with Xfinity Home Secure 300?

Touch Screen, 3 door/window sensors, 1 motion detector, 1 wireless keypad

157

What is included with Xfinity Home Secure 300?

Touch Screen, 3 door/window sensors, 1 motion detector, 1 wireless keypad

158

What wireless format do XHome sensors use to communicate

zigbee

159

What website do you use to put alarm system in test mode

C.O.P.S. or https://copalink.copsmonitoring.com/login/