Zendesk Cross Street Sports

Question 1

I would like to get my money back for the film I purchased.

Answer 1

Film: Can I have a refund?

Question 2

This film is not very good, I can’t see my athlete.

Answer 2

Film: Quality Complaint

Question 3

$249 is too expensive and there is only one game I want film from, can I just buy that game for cheaper?

Answer 3

Film: Can I purchase one of the games, not all of them?

Question 4

Can I please have a confirmation of purchase for my film?

Answer 4

Film: I never received my receipt/ need a copy of my receipt

Question 5

Some all of my games are missing, I also need film for Laxachusetts Black 2027, you only gave me the film for Laxachusetts Purple 2027.

Answer 5

Film: Athlete played on multiple teams for the event

Question 6

The video missed my athlete’s goal, is there any way you can extend the video so that it isn’t cut off on the side?

Answer 6

Film: I can’t view some of the field or parts of the field

Question 7

My athlete plays defense and the camera didn’t focus on his great defensive play, is there another camera angle?

Answer 7

Film: I can’t view some of the field or parts of the field

Question 8

My athlete played in the all star game but those games are missing from my film, how can I get access to them?

Answer 8

Film: The Filming of All-Star and Playoff Games

Question 9

If I play in the showcase and the tournament this weekend is there a combined film discount?

Answer 9

Film: Can I get a discount on film?

Question 10

I am a Veteran and most places offer reduced prices for Veterans, do you?

Answer 10

Film: Can I get a discount on film?

Question 11

It has been 10 days when do I get my film?

Answer 11

Film: When will my film be ready?

Question 12

I wanted to use President’s Cup film in my highlight reel but there is something wrong with my profile, I can’t download it, can you help me?

Answer 12

Film: Why can’t I download the film?

Question 13

The download button is missing on my film, can you send me my film files?

Answer 13

Film: Why can’t I download the film?

Question 14

My athlete got hurt after the first game, can I just purchase that game instead of all of them? The others are of no use for highlight reels.

Answer 14

Film: Can I purchase one of the games, not all of them?

Question 15

Where can I purchase the Presidents Cup film, I don’t see a link for it?

Answer 15

Film: Can I buy Individual or Team Film Packages for this event?

Question 16

This film is awful, I have never seen such terrible film, this is not worth the $249 I paid, I am telling everyone not to ever buy film from you again.

Answer 16

Film Quality Complaint

Question 17

I want to purchase film from this event for my team, how do I do that?

Answer 17

Film: Question about Team Film

Question 18

You gave me the wrong film, I didn’t play for 3d VA Metro! Fix this now!

Answer 18

Film: The film you provided for me is of the wrong team

Question 19

3 out of the 4 of my games are good, but the 4th game isn’t my team even though it says it is. Can you get me the correct film please?

Answer 19

Film: The game video files don’t match the teams in the title/ that’s not my team in the video

Question 20

I need to send my highlights from the tournament to coaches as soon as possible, can you get me the film as soon as possible?

Answer 20

Film: When will my film be ready?

Question 21

All of my teammates received their film from the tournament but I still don’t have it, can you help me?

Answer 21

Film: I don’t see film on my profile

Question 22

This film is unusable, I need all of my money back now.

Answer 22

Film: Can I have a refund?

Question 23

Our coach actually purchased film for the entire team so we no longer need the individual film we purchased, can you cancel the order?

Answer 23

Film: Can I have a refund?

Question 24

The film says Angels With Attitude Black but we do not wear neon green, can you correct this?

Answer 24

Film: The game video files don’t match the teams in the title/ that’s not my team in the video

Question 25

I bought film for my athlete from this event a month ago but the film has not yet been emailed to me?

Answer 25

Film: Where do I access Event Film?

Question 26

How will I get the film I just bought for my athlete?

Answer 26

Film: Where do I access Event Film?

Question 27

My athlete is in 8th grade but played up with the high school team for Platinum Games, I just need film from this event only.

Answer 27

Film: Can I buy Individual or Team Film Packages for this event?

Question 28

I never got film from the tournament 3 months ago, can it be added to my profile?

Answer 28

Film: I don’t see film on my profile

Question 29

How will my athletes get the film I purchased for the team?

Answer 29

Film: Question about Team Film

Question 30

I thought I got this film as part of the subscription? Why is it asking me to pay?

Answer 30

Film: Is this film in the Bundle?

Question 31

My club pays for our profiles so we have access to film from this event but I don't see it.

Answer 31

Film: Is this film in the Bundle?

Question 32

I played on Bay State Bullets 2027 Orange, this film has the silver team's name on it.

Answer 32

Film: The film you provided for me is of the wrong team

Question 33

Where are the playoff games from this showcase?

Answer 33

Film: The Filming of All-Star and Playoff Games

Question 34

You only emailed me a confirmation of purchase, can I have a receipt?

Answer 34

Film: I never received my receipt/ need a copy of my receipt

Question 35

I guest played for GRIT Austin 2026, can I get the film for them too?

Answer 35

Film: Athlete played on multiple teams for the event

Question 36

My athlete guest played on CitySide 2026 Blue for their game at 2:15 PM on Saturday, can I buy just that game, I don't need the rest.

Answer 36

Film: Can I purchase one of the games, not all of them?

Question 37

Are you still selling film from the event last weekend?

Answer 37

Film: Can I buy Individual or Team Film Packages for this event?

Question 38

Just checking in on the status of the Sand Storm film

Answer 38

Film: When will my film be ready?

Question 39

Our coach bought team film for us and he received an email that it was distributed, I haven't gotten an email with the film yet though.

Answer 39

Film: A coach/ someone else ordered film for our team. How do I get it?

Question 40

I still haven't gotten the film

Answer 40

Film: I don’t see film on my profile

Question 41

I ordered film from Trilogy 24 and I don't see it in my video library

Answer 41

Film: Where is my film (we did not handle film for the event)

Question 42

The PrimeTime Fall Classic film I bought is missing

Answer 42

Film: Where is my film (we did not handle film for the event)

Question 43

I went to buy the Quaker Indoor film in the store but I don't see it

Answer 43

Film: I am missing film in the film store

Question 44

I am a little worried about the quality of the film from this weekends tournament, can I see it before I buy?

Answer 44

Film: Can I watch a sample before purchasing?

Question 45

$249 is a lot for film I don't even know if I will like, is there a way for me to get a sample of it before I pay that much?

Answer 45

Film: Can I watch a sample before purchasing?

Question 46

I purchased the film and highlight reel package for the event this weekend but I have only received the film, when do I get the highlight reel?

Answer 46

I purchased a Highlight Reel with event video, how do I redeem?

Question 47

My video from this weekend's tournament came with a highlight reel, how do I have that made?

Answer 47

I purchased a Highlight Reel with event video, how do I redeem?