Zendesk EventBeacon Flashcards
(138 cards)
1
Q
How do I register for the event next weekend?
A
Athlete or parent is asking operations questions about an event (start time, dates, registration)
2
Q
My athlete got hurt yesterday and will not be able to attend the event, can I get a refund for my attendance fee?
A
Athlete or parent is asking operations questions about an event (start time, dates, registration)
3
Q
My athlete is only 13, she hasn’t taken the SAT yet
A
Athlete or Parent Letting you know they have not taken the SAT yet
4
Q
He is a junior, he will take the SAT next year
A
Athlete or Parent Letting you know they have not taken the SAT yet
5
Q
Which Colleges are attending the event this weekend?
A
Athlete or Parent Requesting the College coach RSVP list for an event
6
Q
I want to make sure I talk to every school at the tournament tomorrow, can you tell me who will be there?
A
Athlete or Parent Requesting the College coach RSVP list for an event
7
Q
I keep getting an error message whenever I try to login, it says my email doesn’t exist in your database
A
College Coach account saying it is no longer recognized
8
Q
I can’t login, it won’t accept my email
A
College Coach account saying it is no longer recognized
9
Q
Connection is really bad at the event, will the app still work?
A
College Coach asks if they need Wifi to use EB App
10
Q
Why does the athlete know I viewed their profile?
A
College Coach asks what is a view notification
11
Q
Can athletes see what I was viewing on their profile?
A
College Coach asks what is a view notification
12
Q
Please export a list of ALL athletes from Presidents Cup for me
A
College Coach, Can I export a csv or excel of all athletes?
13
Q
Can I get an export of every athlete in the 2027 grad class?
A
College Coach, Can I export a csv or excel of all athletes?
14
Q
My head coach said she assigned me games in EventBeacon but there is nothing on my end
A
College Coach Cannot See Game Assignments
15
Q
I assigned all of my staff to games at the hotel but now we are on-site and the game assignments have disappeared
A
College Coach Cannot See Game Assignments
16
Q
How can I export the coaches book from Capital Cup?
A
College Coach, How do I export information?
17
Q
Where do I go in the app to get an export of the players I evaluated this weekend?
A
College Coach, How do I export information?
18
Q
I cannot see if other members of the staff have evaluated any athletes
A
College Coach Notes are not syncing across devices/ staff
19
Q
My head coach can’t see the notes I made for an athlete but I see them on my phone, what is happening?
A
College Coach Notes are not syncing across devices/ staff
20
Q
When I click into Chesapeake Invitational all the games are missing
A
College Coach reporting a bug/ technical issue
21
Q
An athlete is missing from the roster page but when I search the athlete in the app she is listed as on that team
A
College Coach reporting a bug/ technical issue
22
Q
Every time I try to download the event in EventBeacon the download fails
A
College Coach reporting a bug/ technical issue
23
Q
I just got back from an event and all of the notes I took in downloaded mode are now gone
A
College Coach reporting a bug/ technical issue
24
Q
Is film from this weekends tournament going to be available On Demand?
A
College Coach Requesting Video on EBOD
25
Can you export my notes from Lone Star Cup only please?
College Coach requests csv export from the EventBeacon App
26
I need my notes from Southwest Cup, Capital Cup, Presidents Cup, and Platinum Games
College Coach requests csv export from the EventBeacon App
27
Can you please export mine and my staff's evaluations from The SAT (GA) and Top Threat Championship?
College Coach requests csv export from the EventBeacon App
28
Why are there different numbers for the favorited and interested athletes? Are those not the same thing?
College Coach What is the difference between favorited + interested athletes?
29
Athletes can't see what I say about them in my notes right?
College Coach Who Can See My Notes & Evaluations?
30
Can I share my evaluations with my head coach?
College Coach Who Can See My Notes & Evaluations?
31
How do I get my evaluations into my CRM?
Does EventBeacon sync with FrontRush, Arms, JumpForward or Other CRMs?
32
Can I see who was on the roster I submitted?
EBRT: I want to see/ check the roster I submitted
33
I forgot what numbers I assigned some athletes, how can I check?
EBRT: I want to see/ check the roster I submitted
34
I am not sure if I included Timmy on the roster, I went to check but it won't let me select the team again, how can I see?
EBRT: I want to see/ check the roster I submitted
35
Here is my roster
EBRT: Can you submit this roster (attached roster)
36
I can't get it to accept my roster, can you just submit it for me?
EBRT: Can you submit this roster (attached roster)
37
I know it said the roster deadline was yesterday but I submitted first thing this morning, did we make it?
EBRT: Did I make the roster deadline/ are we in the books?
38
Where do I send my roster for Ocean State Showdown?
EBRT: how do I submit a roster?
39
How do I submit my roster for the tournament this weekend?
EBRT: how do I submit a roster?
40
I went to edit my roster but it is locked, can you open it up so I can make changes?
EBRT: I already submitted a roster. How do I add additional athletes/ modify the roster.
41
How do I add an athlete?
EBRT: I already submitted a roster. How do I add additional athletes/ modify the roster.
42
Is there a way for me to change the jerseys I assigned my athletes?
EBRT: I already submitted a roster. How do I add additional athletes/ modify the roster.
43
I already submitted my roster to GotSport
EBRT: I already Submitted my Roster
44
I thought I already registered my athletes for this event?
EBRT: I already Submitted my Roster
45
Why are you telling me my team isn't rostered, I submitted them through your link this morning
EBRT: I already Submitted my Roster
46
I am not the coach of this team, please reach out to the following email address instead
EBRT: I am not the contact for the team
47
I am the club director, please reach out to the coach for rostering
EBRT: I am not the contact for the team
48
We had to drop out of this event
EBRT: My team is not attending this event
49
You have the wrong team, we are actually attending Leaders Cup this weekend
EBRT: My team is not attending this event
50
I tried to submit my roster but it is requiring USA Lacrosse numbers. I don't have these can you just submit it for me?
EBRT: I don’t have any USA numbers for my athletes, can you just roster my athletes for me?
51
I keep getting an error when submitting my roster. I don't know my kids' USA numbers, is it required?
EBRT: I don’t have any USA numbers for my athletes, can you just roster my athletes for me?
52
Jane Doe never received her free account, can you send her the access email please?
EBRT: I have an athlete who did not get instructions to log into their account.
53
I thought all of my athletes were getting free accounts? Several have no received access yet.
EBRT: I have an athlete who did not get instructions to log into their account.
54
The rostering page isn't working, it won't let me submit even though I've tried multiple times.
EBRT: I keep trying to roster and it just keeps rejecting my roster
55
I've spent 30 min trying to upload my team and it won't work, I can't waste anymore time on this.
EBRT: I keep trying to roster and it just keeps rejecting my roster
56
I submitted my roster, is there anything else I have to do?
EBRT: I submitted my roster, what now/ next?
57
I submitted my roster last week, can't you just use that?
EBRT: My kids are already on SportsRecruits…why do I have to submit my roster for every single event?
58
Why do I have to roster every weekend for these events? Why can't I just do it once?
EBRT: My kids are already on SportsRecruits…why do I have to submit my roster for every single event?
59
All of my athletes are already committed, other colleges don't need their contact information.
EBRT: My kids are committed. I am not submitting a roster.
60
my team is not on the list, can you see why it isn't listed? We are registered for the event.
EBRT: My team is not listed as an option
61
I can't find my team on the rostering page
EBRT: My team is not listed as an option
62
I am not giving you my athletes names and emails just so you can get them to buy your service
EBRT: Not interested in rostering my team
63
Is submitting a roster required? My athletes are only 14 and aren't looking to get recruited
EBRT: Not interested in rostering my team
64
I never received instructions on how to roster, can you help me? Where do I submit it?
EBRT: The event partner told me I would get an email from you about rostering, but I never got one.
65
It is 4 days from the event and I just found out I was supposed to receive an email from you for my rosters. Why did I never get one? My athletes better be in the book.
EBRT: The event partner told me I would get an email from you about rostering, but I never got one.
66
We are a paid club, can you just take our rosters from our SportsRecruits page?
EBRT: We already have our rosters on SportsRecruits. How do I submit those for the event??
67
Do I have to submit my teams this way? Can't you pull the teams from our club page?
EBRT: We already have our rosters on SportsRecruits. How do I submit those for the event??
68
We won't know who can play until 2 days after the deadline, can I just get you the rosters then?
EBRT: We won’t have our rosters until after the deadline. Can I submit later?
69
Are you collecting U12 rosters for the Gateway Classic?
EBRT: What age groups are you collecting rosters for?
70
I keep getting an error message when submitting my roster. It says John and Jim can't use the same email, but they're brothers. Can you fix this?
EBRT: Why am I getting an error when I put the same email for siblings on my team?
71
Why can't I use the parent's email for the twins on my team? It won't let me submit our roster.
EBRT: Why am I getting an error when I put the same email for siblings on my team?
72
I keep getting an error for one of my players, I don't know his email so I just copied his parent's email for his.
EBRT: Why am I getting an error when I use the same email for the primary and guardian email for an athlete?
73
Can't I just upload my roster file like I did before?
EBRT: Why can’t I upload a CSV like we did in the past?
74
I don't want to give you all my athletes' emails, do you really need them? Can't I roster without them?
EBRT: Why do you need my kids email addresses?
75
Why do you need athlete emails? I have some privacy concerns.
EBRT: Why do you need my kids email addresses?
76
Are you going to email my athletes to get them to buy something?
EBRT: Will you solicit or send emails to my athletes?
77
I can't figure out how to login to my profile, can you help me?
How do I access my SportsRecruits Profile?
78
Where do I get my free profile?
How do I access my SportsRecruits Profile?
79
That is my name but all my information is missing, what is happening?
I already have a SportsRecruits Profile/ Duplicate Profile
80
That isn't my profile, this is. Can you delete it?
I already have a SportsRecruits Profile/ Duplicate Profile
81
I go by Kate, not Katherine, this profile information is wrong
I already have a SportsRecruits Profile/ Duplicate Profile
82
Interesting that my athlete got a "view" when he didn't even attend the event
I didn’t attend this event/ am no longer attending this event
83
I got sick so I will not be attending this weekend's tournament.
I didn’t attend this event/ am no longer attending this event
84
I just joined Laxachusetts Black, can you switch me to a pro account now?
I have a club related question/ need to be added to a club
85
Don't I get a free highlight reel with my membership? When are you going to make that?
Question about a Highlight Reel / Missing Reel
86
When is the next SportsRecruits 101 Webinar?
Question about a Webinar
87
Is my athlete viewable to coaches for the EDP tournament this weekend?
Question about an Event not on EventBeacon
88
Who is this person? Why are you emailing me, I didn't give you my email.
This is not my child/ why is my email linked to this account
89
How could a coach view my film from the last week tournament, I never purchased film.
Was this view sent to the entire team?
90
Did the coach really watch my film? Everyone on my team said they got a view notification too.
Was this view sent to the entire team?
91
Can coaches see all of my information in the app on the sideline?
What do Coaches See About me in the EventBeacon App?
92
Can coaches view my profile at the event?
What do Coaches See About me in the EventBeacon App?
93
Why did I get a notification that a coach viewed my profile?
What is an EventBeacon View?
94
What is EventBeacon that is sending me a notification?
What is an EventBeacon View?
95
I just got an email to download EventBeacon for an upcoming event, what is that?
What is EventBeacon?
96
The tournament director said my athlete's information would be available to college coaches on "EventBeacon", what is that?
What is EventBeacon?
97
My athlete is going to the Southwest Cup in 3 weeks and the event still isn't on her account.
Why are events not on my account?
98
How do we get the EB badge for the tournament next month?
Why are events not on my account?
99
My club is on SportsRecruits, do you just pull our rosters from there?
Will my club SportsRecruits rosters automatically load for this event?
100
I didn't submit rosters, we're on your platform so you just upload them for us right?
Will my club SportsRecruits rosters automatically load for this event?
101
I am not the coach for this team, please reach out to realcoach@gmail.com for the rosters.
EBRT: Please reach out to another person to get our roster submitted
102
I don't know what this team is or why you are emailing me, I am not a coach.
EBRT: Please reach out to another person to get our roster submitted
103
I accidentally forgot the h at the end of Sarah Gray's name, can you fix that for me?
EBRT: I accidentally submitted a typo in an athlete name or email
104
John's email is johnjdoe@gmail.com not johndoe@gmail.com, sorry about that.
EBRT: I accidentally submitted a typo in an athlete name or email
105
That isn't my athlete's number, she wears 5, you can see that on her profile.
Response to Transparency Email: What you look like to college coaches (Jersey, Team, Position)
106
My son is playing on the U16 team not the U14 team.
Response to Transparency Email: What you look like to college coaches (Jersey, Team, Position)
107
Hank also plays midfield, not just defense! Can you add that please?
Response to Transparency Email: What you look like to college coaches (Jersey, Team, Position)
108
Every time I export I get notes from old tournaments, is there any way to get just this tournament's notes?
College Coach having trouble with downloads/ exports
109
I keep exporting my notes but I never get an email with the file
College Coach having trouble with downloads/ exports
110
Why is EventBeacon collecting rosters, this is an IMLCA event?
EBRT: How is EventBeacon/ SportsRecruits related to the event
111
We are actually Vipers 2026 Red, not Vipers 2026, please change the name.
EBRT: Can you Update/ Change my Team Name?
112
We combined the black and blue teams into just one Lax Elite team.
EBRT: Can you Update/ Change my Team Name?
113
My athlete is already verbal to Duke, we do not want to update information for colleges to contact her.
I am committed/ my athlete is committed
114
We do not need to contact coaches, my athlete will be playing at Auburn next year.
I am committed/ my athlete is committed
115
Can you switch the 2026 and 2027 teams for me, I accidentally rostered them for each other
EBRT: I accidentally mixed up the teams when I submitted
116
I forgot which team I was rostering and submitted the 25 Blues on the Red team, can you move those over so I can roster the Red team?
EBRT: I accidentally mixed up the teams when I submitted
117
I still don't have the EB badge on my events list for the showcase next weekend, have I been rostered yet?
Am I rostered for the event/ can you roster me?
118
I am guest playing for the Bay State Bullets, can you add me to their roster?
Am I rostered for the event/ can you roster me?
119
This college RSVP list is for 2023, is there an updated one?
Coaches List Link is Incorrect
120
When rostering I accidentally marked all my 2028s as committed, can you fix that?
EBRT: I incorrectly marked the committed field when rostering athletes
121
I am trying to login to my son's account but every time I do it takes me to his twin brother's account, they should be separate, is his account gone?
When I click the link, it takes me to my other Son/ Daughter’s account
122
I just submitted a roster to you last week, do I really have to submit another for this event?
EBRT: I just rostered for another event, can you use that roster?
123
Why do I keep having to do this, can't you just pull the roster I submitted earlier this summer?
EBRT: I just rostered for another event, can you use that roster?
124
I am no longer interested in playing collegiately, please delete my account
Can you delete / deactivate my account?
125
I'm committed to the University of Florida so I don't really need my account anymore so you can deactivate it
Can you delete / deactivate my account?
126
This is a duplicate account, you have my last name and first name mixed up, please delete it.
Roster Mismatch: First and Last Name Switched
127
Yes this information is correct, but I think this is a duplicate, it is missing some information
Response to Transparency Email: What you look like to college coaches (Jersey, Team, Position)
128
I just exported my notes but when I click the download link that was emailed to me it keeps saying that it doesn't recognize my email, can you fix this?
Bug: Coach Export Issue (Sending Coaches to EBAS)
129
Do I get all of the bundle film? I think my club pays for this but I am not sure.
Do I have a Pro Account?
130
Do I have the upgraded account? I am not sure if my parents paid for it or not.
Do I have a Pro Account?
131
Some of the coaches have been telling me that the app isn't loading, can you figure out what is going on?
Event Operator Claims College Coaches are Having Issues with EB on Site
132
All of my athletes are 11 and 12, they do not need accounts so I will not be submitting rosters
EBRT: I don’t want to submit my roster (Athletes are too young)
133
I can't remember, do I get a highlight reel with my account?
Do I get a professional highlight reel?
134
I exported my notes from the Players Summit this past weekend and some are missing, please fix this.
College Coach: I am missing some notes or evals when I export
135
How do I keep my daughter's information from being able to be seen by just anyone? Her account and email pops right up when I google her.
How do I make my account private?
136
EventBeacon doesn't recognize my email again. Why does this keep happening, I want to use my gmail not the school email account.
College Coach: Change Email on Account
137
Can you switch the login email to the generic lacrosse email?
College Coach: Change Email on Account
138
I know that this is the correct email and I just logged in but it keeps saying my email is not in the system. There is a big tournament this weekend, I need to have access!
Bug: College Coach Unable to Login (Do not recognize emails)
