Zoella Flashcards
(30 cards)
Awards
cosmopolitan blog of the year award - 2011& 2012
Teen Choice Awards - Choice ‘webstar’ - 2014 & 2015
Multi-Channel Networks
(MCNs)
MCNs = organisations that work with video platforms to offer assistance to channel owners in areas such as “product, programming, funding, digital right management. monetization / sales etc”
BASICALLY - they act as a manager for content creators
they:
- secure sponsorships / advertising deals
- provide creators with any media tech that they require for any more involved content they wish to create - EG film studios, sound crew etc
- will take a % of the revenue that is generated from these deals
-
Brand Management - Stage 1 - Youtube Partnership Programme
- Youtube Partnership Programme = quite early on Zoe was able to ‘monetise’ her video through this programme
channels required to have over 1000 subscribers and over 4000 hrs of their content viewed
Zoella’s channel has always been user friendly with non-offensive, mainstream content so this was easily achieved
results in targeted ads with a 55/45% split of the revenue between creator and Youtube
Brand management - 2010 (ish)
Zoe joins her first MCN - Style Haul
Style Haul = subsidiary of media conglomerate RTL
agency also managed a number of other high profile content creators and influencers
Brand Management - 2013
Zoe left Style Haul and joined Gleam Futures
Gleam Fututres - amongst oter things secured her deals with a number of high street chains for her range of beauty & lifestyle products - EG Zoella lifestyle & beauty sold in Boots
Alfie Dyes = previously sogned with Gleam Futures but left in 2018 to start A-Z Creatives with Zoe
Zoe = still contracted under Gleam when she co-founded A-Z Creatives
Brand Management - 2021
contract with Gleam Futures ended
move to A-Z Creatives as her full time MCN management
As a co-director of this agency she was essentially managing herself
vertical integration - doing it all yourself - logic of profit and power - Curran & Seaton
A-Z Creatives
MCN co-founded by Zoe SUgg and her partner Alfie Deyes in 2018
Zoella joined in 2021
Short lived - company wound up (closed down) in March 2022
May hav been a move to distance the Zoella brand from the controversy of Zoe Sugg (a multi-millionaire) using the government furlough scheme to pay the employees during the first lockdown.
Had a legal right but morally looked bad
reputation = everything to influencers
Brand Management - Today
Today the Zoella brand id run entirely independently without the interference of any third party management services.
Probably ran by Zoe Sugg Ltd - Zoe’s own personal company
Curran & Seaton and Hesmondhalgh - it’s logical - doing it all in-house allows full control and minimises risk
the brand has vertically integrated and diversified
HOWEVER, it has not attempted to horizontally integrate any other companies - less typical practice due to ‘democratisation’ of the internet.
Zoe Sugg - Profile
- 2009 = 19-year-old Zoe Sugg begins a blog about fashion, lifestyle and beauty under the nickname ‘Zoella’ - within a year it had a thousand followers
- late 2009 = diversified into a vlog - creating & posting video content to the Zoella Youtube channel
- Been in a relationship with Alfie Deyes (social media influencer) since 2012 - a lot of content about their lives together.
- The couple live together in Brighton - THE cool, trendy, m/c place to live
- 2014 = named the first ‘digital ambassador’ for Mind, the mental health charity and has spoken openly about her own anxieties
- 2021 = gave birth to first child - a lot of recent posts to her Morezoella channel have been about her pregnancy and ‘journey’ to motherhood.
- £50k a month from business interests
- Active across a range of social media platforms (2013 - Telegrapher named her ‘one of britain’s most influential Tweeters)
Audience - Female
Targeted through content being about traditionally female interests (fashion, beauty etc)
gendered language - ASOS Try on Haul - “girlfriends” - assumes her audience is female and so excludes any other gender
Presents herself as stereotypically feminine - always has make-up done and hair styled
dress codes = dangly earrings and delicate necklaces and stereotypically feminine dresses and floral patterns (EG Ultimate Pizza Taste Test with Mark video)
Website = all blogs and images laid out in blocks / rectangles = connotations of a magazine = stereotypically read by women and the majority of which are targeted at women EG lifestyle and beauty mags like cosmopolitan
Audience - Middle class
vlogging = showing her home and lifestyle - she is middle class so middle class audiences can relate to this
Shop Zoella = always trying to sell something - audience needs a disposable income
ASOS Try on Haul = talks about her holiday and buying clothes for her holiday - only richer audiences would be able to relate to this
paid partnership with ASOS to try and persuade audience to buy from the shop - disposable income
BC1C2 - m/c with a decent level of education
Audience - teens and young adult
Makes videos on current trends
EG 7 second challenge with MIranda Sings
dress codes = current and on trend
EG wearing a choker in June Favourites 2016
brand collaborations with companies with a similar target audience - EG Primark and ASOS
Zoella lifestyle - selling homewear products - audience = maybe moving out for the first time and need decorations / furniture
Audience - Active
Para-social relationship - comments section, likes etc
EG ASOS Try On Haul = asks audience to act as her ‘girlfriends’ and comment their opinions on the products in the comments section ‘ what do you guys think?’
Website - uses navigation bar with buttons and a drop down menu with internal links to blogs where the audience can select which one they want to read
Shirky end of audience theory - Zoe is a consumer turned producer
Jenkins fandom theory - fans have created their own ‘zalfie’ edits and posted them to Youtube (inadvertently promoting Zoella)
Audience - Young and Rubicam’s 4C’s theory
Mainstream & Aspirers = very much into fashion and trends (the ‘zeitgeist’) attracted by consumer items that connote exclusivity status - EG ‘Full Face of Glossier Makeup’ - Glossier only has one shop in the whole of the UK located in London
Aspirant tribe - Aspirant tribe: Zoella is concerned to be ‘on-trend’ - she is constantly
chasing latest fashions. Zoella’s vlogging lifestyle also represents an ideal
job choice. Her wardrobe choices and hairstyles reflect a brand driven
outlook. Her partnerships and activities foreground a concern to be a
‘social butterfly’.
Representation - applicable adjectives
- Youthful
- fun-loving
- upbeat
- ‘authentic’
- m/c
- educated
- heartfelt
- ‘kooky’
- chic
- stylish
- sophisticated
- fallible
- responsible
- emotional
- intimate
- friendly
- heteronormative
- traditional
- stereotypical
- independent
- empowered
- family-oriented
- home-centred
- maternal (lately)
- mainstream
- user-friendly
- non-controversial
- family friendly
- feminine
Zoella - Products & Merchandise
- zoella beauty = 2014
- director of ‘ZS Beauty Ltd’ & ‘ZS Lifestyle’ = 2016 (splitting into 2 companies = Hesmondhalgh’s cultural industry theory of minimising risk)
- Zoella Beauty and Lifestyle products enjoy a range of distribution deals with major UK high street retailers EG Boots, Superdrug, House of Fraser and Dunelm
- 2019 = Zoella Beauty and Lifestyle products were discontinued and companies wound up
Zoe said she had a different ‘vision’ for what she wanted to do in the future
May also reflect eh challenges of being successful in the highly competitive and saturated beauty industry.
Revenue from these products = estimated £3.8 million per year - 2016 = launched online merch store ‘Sugg Life’ with brother Joe Sugg.
This sold Zoella branded stickers, hoodies and phone cases
Hosted by Creator Store - an online shop owned by Alfie Deyes and the CEO of Gleam Futures - 2018 = Sugg Life store no longer active - reflecting the very brief life span of many internet companies - incorporated for a single purpose and then dissolved rather than grown of diversified (challenges Curran & Seaton)
Social Media - Growth & Regulation
- the arrival of ever-increasing broadband speeds in the mid 2000s and the explosion of the era known as ‘web 2.0’ the internet started to become truly interactive for large audiences and social media began to develop as a legitimate media form.
- social media remains controversial in terms of how it can be regulated
very little ‘official’ regulation possible
all current social media platforms ‘self-regulate’
Consumers rely on the companies being responsible and not wanting to damage their own reputations or lose audiences through inappropriate content.
Are these powerful companies only doing just enough regulation to maintain their reputation?
Livingstone and Lunt - citizen vs consumer and large companies using their power to influence how much regulation they are subject to.
Social Media - Growth and Regulation in terms of Zoella
- Largely subjected to 2 forms of regulation:
1) Terms of Service
2) Advertising Standards Authority (ASA)
Terms of Service:
- vlog and all video content published on YouTube is subject to its Terms of Service
- As are her Tweets, Instagram posts etc - each of their organisation’s terms of service
Advertising Standards Authority:
- UK’s independent advertising regulator across all media platforms
- is responsible for regulating bloggers/vloggers who advertise products through their content.
- Zoella’s sponsored promotions (EG ASOS try on haul) and marketing of her own products are subject to regulation by the ASA
- Zoella has been subject to complaints from the ASA in the past - EG 2019 encouraged her followers to buy the dress she was wearing without making it clear that ASOS had paid her to promote the item.
Zoella - Sponsorships & Partnerships
- 2019 = limited edition ‘vintage’ makeup range on collaboration with ColourPop (US cosmetics company)
- 2019 = collaborated on the development of Filmm (a mobile photo app) and Template (a mobile editing app)
- 2020 = announced a home wares collaboration with Etsy - selling her items and products from other Etsy sellers she has ‘curated’
- 2020 = worked with Lush to produce products that promote ‘online’ mental health - she herself created a bath bomb for the range
Zoella - Books
Zoe Sugg has ‘authored’ a number of books including:
- 3 novels in the Girl Online series (2014, 2015 & 2016)
- ‘Cordially Invited’ - non-fiction book about cooking % hosting (2018) - traditional, domestic representation of women
- The Magpie Society (2020 & 2021) - 2 novels for children (planned trilogy)
Influencing and Reputation
reputation = EVERYTHING for an influencer
The continually evolving media industry is a very difficult place to become ‘secure’
Therefore, Zoella has had to be very careful ta avoid any form of controversy that may affect her image - may get cancelled and lose her audience or brands do not want to associate themselves with her / her brand.
Hesmondhalgh = this is one reason why she began to diversify into more traditional types of media (TV, sponsored advertising and print - books)
Zoella - controversies
- 2014 = it emerges that her first novel ‘Girl Online’ was likely ghost written by another author on her behalf. She did not publicly comment on the rumour but the sequels are described as ‘collaborations’ with another author
- 2014 = criticised for filming a vlog whilst driving - critics deemed her irresponsible and a bad example for her young audience
- 2017 = criticised for poor quality of Zoella advent calendar being sold through Boots for £50 - she claimed to have no control over the retail price but issued an apology
- 2017 = posts that Sugg made on social media between 2009 and 2012 in which she makes homophobic statements and mocks ‘chavs’ are reported in the press - she issued a public apology
- 2020 = used the government furlough scheme to pay the wages of her staff at A-Z Creatives during the first lockdown - had a legal right but morally (as a multi-millionaire) it looked very bad and she received some very negative publicity in the press as a result
- 2019 = given warning by ASA for not making it clear that she was paid by ASOS to promote a dress to her followers in one of her paid partnerships.
Zoe Sugg - Work in other media
- 2014 = Guest appearances on both This Morning and Loose Women - both ‘magazine’ style shows known for covering lifestyle and women’s issue topics
- 2015 = Band Aid 30 charity single (with Alfie Deyes) - first non-singer celebrities to appear on a Band Aid record
- 2015 = Appears in a special edition of The Great British Bake Off for Comic Relief.
- various photoshoots for women’s lifestyle magazined, particularly Cosmopolitan (Younger adult, pro-feminist, but still arguably mainstream in its ideology)
- 2018 - Appears as a guest on the podcast of established, mainstream, lifestyle presenter Fearne Cotton
Zoella’s appearances on other media tend to ‘play it safe’ in terms of programmes that feature conent with which she is already associated.
Zoella - Evolution of the Blog
- In its earlier form the house style of the blog evokes a very ‘homemade’ feel - like a teenage girl creatively designing the front page of her diary.
The signature-based logo, the hand drawn party lights as a banner, the stereotypically feminine colour palette (including baby pink) creates a ‘faux-amateur’ look that fits the representation of one woman’s ‘authentic’ personal journal.
This also helps to establish an intimate or ‘confessional’ mode of address with the reader. - Early posts = hair, makeup & beauty topics with the occasional reference to her personal life & relationships
Develops over the years with more intimate posts about her life and personal issues, as well as branching out to explore other typical ‘lifestyle’ content such as food, travel and events - 2017 = updates to the blog become less frequent - focuses more on developing her YouTube career & other media interests.
- 2018 & 2019 = no blog posts at all
- November 2019 = blog undergoes a major redesign and new branding is introduced that establishes a more professional and ‘corporate’ look
Mode of address moves from ‘I’ to ‘We’ with the majority of the posts being produced by ‘Team Zoella’ - a fact also reflected in the ‘Meet the Team’ button / section being included on the drop down menu on the website. - Content is similar to before but with one new introduction; a section on ‘Sex and Health’
Represents a dramatic shift away from Zoella’s original representation as a ‘teen friendly’ icon & reflects a clear business decision to move into more adult areas of lifestyle and woman’s issues - more likely to appeal to Zoe’s maturing audience.
May also draw in other audiences she may have previously engaged with through her work with other media such as ‘Cosmopolitan’ - Advertising space is now sold on the site with major brands (EG designer fashion label Dune) taking up the option to market their products.
Convergence with other social media platforms, such as an Instagram feed, is now better integrated into the page as well - through external hyperlinks easily visible on the homepage - Zoella = now identified as ‘Editor in Cheif’ and has become much less of a personal presence on the blog.
Shifting away from being the journal of an individual person to becoming an established media content brand.