This class was created by Brainscape user Nitin Joshi. Visit their profile to learn more about the creator.
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Nitin Joshi
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Decks in this class (12)
Salesforce Admin
When mass transferring accounts y...,
Recycle bin 2,
Lightning sync what can be synced...
175
cards
Deck 2
0
cards
Salesforce Advanced Admin 211
An administrator notices that the...,
A sales manager is receiving an i...,
Developers at universal container...
60
cards
Industry Knowledge (15%)
What is kpi 1,
Name 3 kpi measurements 2
2
cards
Implementation Strategies (5%)
0
cards
Service Cloud Solution Design (15%)
Console what are the components o...,
Console service cloud console nam...,
Console service cloud console nam...
4
cards
Knowledge Management (11%)
Solutions name 3 places where a s...,
Solutions what is the solution at...,
Solutions name 4 types of users w...
27
cards
Interaction Channels (15%)
Web to case 4 things to consider ...,
Email to case 4 things to conside...,
Email to case when to use on dema...
19
cards
Case Management (25%)
What are the 3 mass update cases ...,
What are case queue s 2,
For which 3 classifications can c...
18
cards
Contact Center Analytics (7%)
Reports what are the 2 folders of...
1
cards
Acronyms
Acd 1,
Pbx 2,
Ani 3
11
cards
Integration and Data Management (7%)
Large data and transaction volume...,
Large data and transaction volume...,
What is system custom indexing 3
6
cards
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Salesforce Admin
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