08-01 Employee and Family Assistance Program (EFAP) Flashcards
What is the Rationale?
The Toronto Police Services Board (Board), Toronto Police Service (Service), Command Officers, Senior Officers Organization (SOO) and Toronto Police Association (TPA) recognize that it is in the best interest of its members to provide an Employee and Family Assistance Program (EFAP) for those members and their families who experience personal problems relating to health, marriage, family, lifestyle, retirement, legal issues, finances, gambling, substance abuse, psychological/emotional disorders, work, or critical incident stress.
Procedure - The EFAP provider for the Service, Shepell∙fgi, is contracted to provide assistance to
active members (full-time, part-time and temporary), their spouse/partner and dependents
retirees, their spouse/partner
auxiliary members (critical incident stress only)
lifeguards (critical incident stress only)
Members and family wishing to use the services of the EFAP provider may contact Shepell∙fgi directly by calling 1-855-431-EFAP (3327).
In the event of a traumatic critical incident refer to Procedure 08–04.
When it is determined, within the established guidelines, that any of the above noted require professional assistance, the cost of such services is borne by the employer. Participation by Service members and families is voluntary; this is not a mandatory program.
EFAP Committee -
The EFAP Committee is a committee of the Board comprised of a representative of each of the Chief, the SOO, the TPA, the EFAP provider and representatives of other Service support units, such as,
Human Resources, Psychological Services, Chaplaincy and the Toronto Police College.
Committee Mandate -
The ultimate goal of the EFAP Committee is to provide _______. The Committee acts as an advisor on practices, issues and trends in employee and family assistance programs in support of policing and Service support services. The Committee may recommend ______ to the program to ensure best practices in responding to current, ongoing and future trends and emerging issues.
leadership and support to ensure a strong and responsive support program for Service members and their families
changes, deletions or enhancements
Confidentiality -
The EFAP provider must maintain confidentiality and adhere to all privacy legislation to ensure all personal information and participation by members of the Service and their families is _____.
anonymous and safeguarded
Confidentiality - All EFAP client information, including participation in the program cannot be shared without the _____, that being, the duty to protect and the duty to warn.
expressed written consent of the client with the exception of legal and ethical requirements
Confidentiality - The EFAP provider will only breach client confidentiality when required by law, such as
when records are subpoenaed by a court of law
when there is suspicion that a child is or may be in need of protection from current or potential physical abuse,
sexual abuse, emotional abuse, or neglect
when there is a need to intervene to prevent serious harm to an individual or others
when there is a need to report a health professional where there is reason to believe that they are not working in
accordance with the standards of the Regulated Health Professions Act
Confidentiality - The EFAP provider is required to report non-identifying statistical reports to the EFAP Committee for the purpose of ______. The information contained in the reports will be used for____
continuous monitoring of the program
evaluation, potential program enhancements and re-design, program awareness opportunities and the identification of emerging issues and trends overtime.
Confidentiality - The EFAP provider is required to ensure a ______ in accordance with all relevant legislation governing the handling of both electronic and hard copy materials. A ______ further ensures confidentiality.
The EFAP Committee oversees the program.
thorough and confidential file management system
comprehensive client case file management system
Member - When voluntarily seeking assistance for an issue SHALL
contact the EFAP provider and make every effort to resolve the problem
Members should be aware that other outside community support agencies are available to assist when required. The EFAP provider will assist in locating these community support agencies. Members may also obtain this information from their family physician.
Member - When seeking information about using the EFAP provider SHALL
contact Shepell∙fgi at 1-855-431-EFAP (3327)
visit the Shepell∙fgi website at workhealthlife.com and register using the employer name “Toronto Police Service”
Member - When unable to work due to a problem or when requiring income replacement benefits SHALL
refer to Procedure 08–02 or 08–03.
Member - Upon becoming aware that another member may be experiencing a problem SHALL
refrain from diagnosing a person who is suffering a problem
encourage the member to seek assistance voluntarily before work performance or safety is affected
provide support and encouragement to assist the member and/or family in accessing EFAP support
refer to Procedure 08–04 in the event of a traumatic critical incident
Supervisor - Upon becoming aware of a member who requests assistance for a problem SHALL
advise the member of all options available for assistance, including the EFAP provider
permit the member the opportunity to call the EFAP provider, subject to operational requirements
follow–up as necessary with the member for support and encouragement
refer to Procedure 08–04 in the event of a traumatic critical incident
Definitions - Employee and Family Assistance Program (EFAP) Liaison/Critical Incident Response Team (CIRT) Coordinator
means the member designated by the EFAP Committee to:
liaise with
the EFAP provider and its CIRT,
the Toronto Police Operations Centre, Officer in Charge and/or unit commander, and the CIRT/Peer
Support Volunteers (PSVs), and;
work with CIRT/PSVs, the EFAP provider, and/or Psychological Services to co–ordinate defusing and debriefing
sessions.
