13-02 Uniform External Complaint Intake / Management

Question 1

What is the Rationale?

Answer 1

Toronto Police Service (Service) procedures governing the complaint process ensure that parties to a complaint are dealt with in a way that is both fair and impartial. The process is designed to be thorough and administered without unnecessary delay. The Service is committed to ensuring that the complaint process is accountable and transparent both to members of the Service and to the public. The Service SHALL respect the rights of its members and the public it serves.
The public complaint system for police services in Ontario is managed by the Office of the Independent Police Review Director (OIPRD) and provides an independent civilian oversight to policing services. The OIPRD receives and manages all public complaints concerning the conduct of a police officer of the Service, or the policies or the services provided by the Service.
This Procedure outlines the process for the intake and management of external conduct complaints involving police officers.

Question 2

Procedure - This Procedure outlines the process for the intake and management of external conduct complaints involving police officers. The OIPRD will manage and have carriage of ____. The OIPRD may retain the investigation of an external complaint or direct the ______. The OIPRD will determine final dispositions of all external complaints regardless of who investigates the complaint.

Answer 2

all external complaints

Service or another police service to investigate the external complaint on their behalf

Question 3

Procedure - Every complaint SHALL be acknowledged and recorded on the prescribed

Answer 3

OIPRD form.

Question 4

Procedure - All complaints SHALL be investigated on the merit and substance of the ______. Complainants SHALL not be dissuaded from making a complaint, nor SHALL they be made to feel that there may be any type of ____for filing a complaint.

Answer 4

evidence and SHALL not involve an inquiry into the background of the complainant for the sole purpose of undermining the complainant’s credibility

retribution

Question 5

OIPRD Liaison Officer – Chief of Police Designate -
The OIPRD Liaison Officer will assume all the duties and powers of the Chief of Police in matters respecting an incident under investigation. The OIPRD Liaison Officer will coordinate the Service’s response to the OIPRD. The Chief of Police’s OIPRD Liaison Officer must be a

Answer 5

Senior Officer. The Chief of Police has authorized the Inspector – Professional Standards (PRS) – Complaints Administration as the OIPRD Liaison Officer.

Question 6

OIPRD Liaison Officer – Chief of Police Designate - No member SHALL communicate directly or indirectly with any person from the OIPRD unless

Answer 6

directed by the OIPRD Liaison Officer. All inquiries and documents SHALL be directed to the OIPRD Liaison Officer.

Question 7

Delivery of a Complaint -
Any member of the public may make an external complaint. A complaint SHALL be made on an OIPRD form which can be obtained at any Service facility or at the OIPRD website. The OIPRD form can be submitted

Answer 7

 electronically, or
 by mail, or
 by TPS eFax, or
 in person (or agent), or
 by delivering the OIPRD form to any Service facility.

Question 8

Delivery of a Complaint - Complaints about a police officer from another police service and third party complaints will also be accepted in the above manner. A complainant SHALL be provided with appropriate ______. These forms must be _____.

Answer 8

OIPRD forms and/or brochures to complete and return or submit at their discretion

signed by the complainant. The OIPRD will not accept anonymous complaints

Question 9

Local Resolution -
A local resolution is an agreement between all parties prior to an OIPRD complaint being lodged. It must be resolved within thirty (30) days of the complainant reporting to the police and involve a complaint that meets one of the below criteria:

Answer 9

 dealing with personal property, other than money or firearms, or
 failing to treat a person equally, other than violations based upon the prohibited grounds in the Ontario Human Rights Code (Human Rights Code), or
 using profane language, or
 acting in a disorderly manner, or
 neglect of duty, or
 failing to work in accordance with orders, or
 failing to make a report or record entry, or
 conspiring and abetting to commit any of the above, or
 contravening any provision of the Police Services Act (PSA) or its Regulations of a less serious nature.

Local resolutions are facilitated by a supervisor and are to be documented on the prescribed OIPRD form.

No record of a local resolution SHALL be placed in a police officer’s personnel file.

Question 10

Customer Service Resolution -
A customer service resolution is an agreement between all parties after an external complaint has been lodged with the OIPRD, but not formalized. It must be referred by the OIPRD to Professional Standards (PRS), be resolved within forty five (45) days of the date of notice to PRS, and involve a complaint that meets one of the below criteria:

Answer 10

 dealing with personal property, other than money or firearms, or
 failing to treat a person equally, other than violations based upon the prohibited grounds in the Human Rights
Code, or
 using profane language, or
 acting in a disorderly manner, or
 neglect of duty, or
 failing to work in accordance with orders, or
 failing to make a report or record entry, or
 conspiring and abetting to commit any of the above, or
 contravening any provision of the PSA or its Regulations of a less serious nature.
Customer service resolutions are facilitated by a supervisor and are to be documented on the prescribed OIPRD form.
No record of a customer service resolution SHALL be placed in a police officer’s personnel file.

Question 11

Informal Resolution -
An informal resolution is an agreement between all parties after a complaint has been lodged with the OIPRD and involves conduct that is deemed less serious.
There are two types of informal resolutions:

Answer 11

1. Informal resolution occurs during the investigation
   When a complaint is lodged directly with the OIPRD, the substance and nature of the complaint is not initially established by police. The investigating supervisor may then resolve the complaint by way of an Informal Resolution Agreement (004-0307 OIPRD). An Investigative Report 004-0309 OIPRD is not required.
2. Informal resolution occurs after the investigation is completed
   After an investigation, when a completed Investigative Report (004-0309 OIPRD) has been forwarded to the OIPRD, the OIPRD may suggest that an informal resolution is an option; which may or may not involve unit level discipline.
   Informal Resolutions are facilitated by a supervisor and are to be documented on the prescribed OIPRD form. No record of an informal resolution SHALL be placed in a police officer’s personnel file.

Question 12

Human Rights -
The Toronto Police Services Board (Board) and the Service are committed to the delivery of police services that are ________ under the Human Rights Code.
Members SHALL refer to Procedure 13–14 for what constitutes an alleged violation of a prohibited ground under the Human Rights Code and the process for reporting.

Answer 12

fair, respectful and unbiased. Discriminatory and harassing behaviour is offensive, degrading and illegal

Question 13

Reprisal -
Members SHALL not______ against any person who makes a report or complaint about their conduct or the conduct of another Service member.
Any member who, in good faith, reports a breach of ______ SHALL not be subject to reprisal for making such report.

Answer 13

harass, intimidate, or retaliate

Service or Legislative Governance or an act of misconduct

Question 14

Harassment, Coercion or Intimidation
The PSA includes the following offence provisions:

Answer 14

 harassment, coercion or intimidation in relation to a complaint
 intentionally hindering or obstructing or providing false information to the OIPRD or an investigator
 attempts at the above.
This applies to either a police officer or a member of the public. No prosecutions of these offences can be commenced without the consent of the Attorney General.

Question 15

Notification to a Police Officer -
A police officer who is the respondent of a conduct complaint SHALL receive notification regarding the substance of the complaint on a TPS 649. If notification may prejudice an investigation, it may be delayed.
The notice SHALL be provided forthwith when

Answer 15

 there is evidence to support an allegation
 the evidence, if believed, would constitute misconduct/substantiated complaint
 a respondent officer has been identified.

Question 16

Withdrawal of Complaints -
An OIPRD complaint can be withdrawn. Members SHALL refer to _____ for the process involved in withdrawing an OIPRD complaint.

Answer 16

Procedure 13–06

Question 17

Publication of Disciplinary Hearing Decisions -
Copies of hearing decisions for all external conduct complaints SHALL be submitted to the OIPRD by the ______ These will be posted on the OIPRD website.

Answer 17

OIPRD Liaison Officer.

Question 18

Statements Pertaining to a Conduct Complaint -
Pursuant to the PSA, all police officers involved in a conduct complaint are compelled to submit detailed statements and/or attend an investigative interview and answer questions, unless the member is

Answer 18

simultaneously a respondent of a criminal investigation arising out of the same incident. These compelled statements cannot be used against the person making the statement in any criminal proceeding.

Question 19

Statements Pertaining to a Conduct Complaint - Upon request, police officers SHALL be afforded the opportunity to______. This benefit does not apply if in the opinion of the investigative supervisor, waiting for legal counsel or a representative of the Association would cause an

Answer 19

confer with and/or have present during an interview, legal counsel and/or a representative of the Association

unreasonable delay in the investigation.

Question 20

Statements Pertaining to a Conduct Complaint - The timelines and authority for providing a statement pertaining to a conduct complaint is subject to the

Answer 20

mandate of the Special Investigations Unit (SIU) being invoked. Members SHALL also comply with the direction contained within Procedure 13-16.

Question 21

Statements Pertaining to a Conduct Complaint Involving Criminal Allegations (Witness) -
Where a police officer is designated as a witness officer in a conduct complaint involving a criminal allegation, the witness officer SHALL supply the investigating supervisor with a

Answer 21

detailed statement concerning the incident, as required.

Question 22

Statements Pertaining to a Conduct Complaint Involving Criminal Allegations (Witness) - Where a witness officer has previously supplied a statement regarding a conduct complaint involving a criminal allegation, and is subsequently designated as the respondent officer, the statement SHALL be

Answer 22

returned to the officer upon demand. No copies of the statement SHALL be retained by any other member of the Service, following the demand.

Question 23

Statements Pertaining to a Conduct Complaint Involving Criminal Allegations (Respondent) -
Where a police officer is designated as a respondent officer in a conduct complaint involving a criminal allegation, the respondent officer

Answer 23

may supply the investigating supervisor with a detailed statement concerning the incident, but is not compelled to do so.

Question 24

Statements Pertaining to a Conduct Complaint Involving Criminal Allegations (Respondent) - Where a witness officer has previously supplied a statement regarding a conduct complaint involving a criminal allegation, and is subsequently designated as the respondent officer, the statement SHALL be

Answer 24

returned to the officer upon demand. No copies of the statement SHALL be retained by any other member of the Service, following the demand.

Question 25

Interprovincial Policing -
Under _______ on receipt of a complaint made against a Toronto Police Service officer in another province or territory, who has been appointed to act as a police officer in that province or territory, the complaint SHALL be forwarded to the OIPRD.

Answer 25

ss. 58.1 of the PSA

Question 26

Member - Members SHALL provide information and assistance to anyone requesting information on how to

Answer 26

submit an external complaint.

Question 27

Member - When receiving a complaint at a place other than a Service facility SHALL

Answer 27

 direct the person to attend
 any Service facility that is accessible to members of the public, and/or
 the OIPRD office, or
 the OIPRD website
 immediately contact a supervisor

Question 28

Member - When a complaint is received at a Service facility SHALL immediately refer the complainant to the

Answer 28

Officer in Charge.

Question 29

Member - When notified by a supervisor of being a witness to an external conduct complaint involving a police officer SHALL, within ten (10) calendar days, or as otherwise directed

Answer 29

 provide a copy of
 all relevant documents
 all memorandum book entries for the relevant tours of duty
 prepare a TPS 217 containing all information related to the circumstances of the complaint and forward to the investigating supervisor
 attend an investigative interview and respond to all questions posed that are related to the complaint in question

Question 30

Police Officer - When notified by a supervisor of being the respondent officer to an external conduct complaint involving a non–criminal allegation SHALL, within ten (10) calendar days, or as otherwise directed

Answer 30

 provide a copy of
 all relevant documents
 all memorandum book entries for the relevant tours of duty
 prepare a TPS 217 containing all information related to the circumstances of the complaint and forward to the investigating supervisor
 attend an investigative interview and respond to all questions posed that are related to the complaint in question

Question 31

Police Officer - When notified by a supervisor of being the respondent officer to an external conduct complaint involving a criminal allegation

Answer 31

 SHALL, within ten (10) calendar days, or as otherwise directed
 provide a copy of
‒ all relevant documents
‒ all memorandum book entries for the relevant tours of duty
 attend an investigative interview and may choose to respond to all questions posed that are related to the
complaint in question
 may choose to prepare a TPS 217 which may contain information related to the circumstances of the complaint and forward to the investigating supervisor

Question 32

Police Officer - When a conduct complaint has been resolved by a local resolution the respondent officer SHALL sign the

Answer 32

Local Resolution Agreement 004-0301 OIPRD.

Question 33

Police Officer - When a conduct complaint has been resolved by an informal resolution the respondent officer SHALL sign the

Answer 33

Informal Resolution Agreement 004-0307 OIPRD.

 No statement made during an attempt at a local or informal resolution of a complaint is admissible in a civil proceeding, including one held under the PSA, except with the consent of the person who made the statement.

Question 34

Supervisor - When becoming aware of an OIPRD complaint, and having established the substance and nature of the complaint SHALL

Answer 34

 provide the complainant with an OIPRD form/brochure and information about the OIPRD complaint process
 attempt to resolve the complaint by way of a local resolution

Question 35

Supervisor - Upon receipt of a completed OIPRD complaint form and having reviewed and established the substance and nature of the complaint SHALL

Answer 35

 fax the form, including any attachments, to the OIPRD, or
 attempt to resolve the complaint by way of a local resolution

Question 36

Supervisor - When a complainant is unable to communicate in writing, or due to any disability is unable to attend a Service facility SHALL make

Answer 36

every effort to assist the complainant in completing the form.

Question 37

Supervisor - Where the circumstances of a complaint suggest an immediate investigation is warranted SHALL, in addition to receiving the complaint, notify the

Answer 37

Officer in Charge, Unit Commander, or if absent, the Duty Senior Officer – Toronto Police Operations Centre.

Question 38

Supervisor - When attempting to facilitate a local resolution

Answer 38

 may utilize the following options
‒ discuss the matter with the complainant, and/or
‒ discuss the matter with the respondent officer, and/or
‒ facilitate a discussion between the respondent officer and the complainant, and/or
‒ facilitate an apology from the respondent officer, and/or
‒ refer the matter to mediation which is a third party, off-site meeting, if the complainant, respondent officer
and Director of the OIPRD consent
 SHALL record the particulars of the complaint and actions taken in the memorandum book
 SHALL complete a TPS 649 with reasons and forward to the Unit Commander for further assignment to an
investigating supervisor, if a local resolution cannot be immediately resolved
 The thirty (30) calendar day period for resolving a local resolution may be extended for an additional thirty (30) calendar days, upon consent of the OIPRD.

Question 39

Supervisor - When a local resolution has been achieved SHALL

Answer 39

 record the particulars of the complaint and actions taken in the memorandum book
 complete the Local Resolution Agreement 004-0301 OIPRD and submit to the Unit Commander

Question 40

Unit Complaint Coordinator - The investigating supervisor SHALL review the Unit Complaint Co–ordinator (UCC) e-mail daily for

Answer 40

notice of new complaints, if applicable.

Question 41

Unit Complaint Coordinator - When required to investigate an OIPRD conduct complaint SHALL

Answer 41

initially establish the substance and nature of the complaint.

Question 42

Unit Complaint Coordinator - When determining that an OIPRD conduct complaint may be resolved by an informal resolution

Answer 42

 may utilize the following options
‒ discuss the matter with the complainant, and/or
‒ discuss the matter with the respondent officer, and/or
‒ facilitate a discussion between the respondent officer and the complainant, and/or
‒ facilitate an apology from the respondent officer, and/or
‒ refer the matter to mediation, if the complainant, respondent officer and Director of OIPRD consent
 SHALL record the particulars of the complaint and actions taken in the memorandum book
 An Investigative Report 004-0309 OIPRD is not required when facilitating an informal resolution.

Question 43

Unit Complaint Coordinator - When an informal resolution has been achieved SHALL

Answer 43

 record the particulars of the complaint and actions taken in the memorandum book
 complete the Informal Resolution Agreement 004-0307 OIPRD and submit to the Unit Commander

Question 44

Unit Complaint Coordinator - When determining that an OIPRD conduct complaint cannot be resolved by an informal resolution SHALL

Answer 44

 provide the respondent officer with a TPS 649 outlining the substance of the complaint
 record the particulars of the notification to the officer in their memorandum book, if applicable
 consult with Equity, Inclusion & Human Rights regarding an alleged violation of a prohibited ground under the Human Rights Code
 conduct an investigation and maintain detailed notes
 ensure all evidence is collected in compliance with Procedure 04–21
 if applicable, direct the respondent and witness officers to
‒ provide a TPS 217, and/or
‒ attend an investigative interview
 direct the officers to provide additional information as required
 notify the Unit Commander of all side issues, where they exist, and initiate a separate TPS 901 for each, and
comply with Procedure 13–03 as appropriate
 liaise with PRS – Complaints Administration to ensure the timely conclusion of complaint investigations
 complete a forty five (45) Day Investigation Status Update Form 004-0306 OIPRD and submit electronically within thirty five (35) calendar days to the OIPRD Liaison Officer
 prepare an Investigative Report 004-0309 OIPRD and submit electronically within ninety (90) days to the Unit
Commander

Question 45

Unit Complaint Coordinator -When required to facilitate a local resolution SHALL

Answer 45

 ensure compliance with items 13 and 14, if applicable
 complete a Request for Extension of Local Resolution (004-0302 OIPRD) if the local resolution cannot be
facilitated within thirty (30) days

Question 46

Unit Complaint Coordinator - When required to facilitate a customer service resolution

Answer 46

 may utilize the following options
‒ discuss the matter with the complainant, and/or
‒ discuss the matter with the respondent officer, and/or
‒ facilitate a discussion between the respondent officer and the complainant, and/or
‒ facilitate an apology from the respondent officer, and/or
‒ refer the matter to mediation which is a third party, off-site meeting, if the complainant, respondent officer
and Director of the OIPRD consent
 SHALL record the particulars of the complaint and actions taken in the memorandum book
 SHALL complete a TPS 649 with reasons and forward to the Unit Commander for further assignment to an
investigating supervisor, if a customer service resolution cannot be immediately resolved
 SHALL request an extension from PRS – Complaints Administration if the customer service resolution cannot be facilitated within forty five (45) days

Question 47

Unit Complaint Coordinator - When a customer service resolution has been achieved SHALL

Answer 47

 record the particulars of the complaint and actions taken in the memorandum book
 complete the appropriate forms provided by PRS – Complaints Administration
 submit the completed forms to PRS – Complaints Administration

Question 48

Unit Complaint Coordinator - When due to the size or complexity of an investigation, that the investigation will not be concluded within the ninety (90) calendar day time period mandated by the OIPRD, SHALL

Answer 48

consult with the OIPRD Liaison Officer and complete an OIPRD Time Extension Request.

Question 49

Unit Complaint Coordinator - Provide training to members at the unit level, on the

Answer 49

complaint process, if applicable.

Question 50

OIPRD Liaison Officer – Professional Standards -
Upon receipt of an OIPRD conduct complaint SHALL

Answer 50

 determine which unit will be responsible for investigating the complaint
 forward to the Unit Commander of the unit assigned
 advise the complainant which unit has been assigned to the investigation

Question 51

OIPRD Liaison Officer – Professional Standards - Upon receipt of a completed Local Resolution Agreement (004-0301 OIPRD) SHALL

Answer 51

forward it electronically to the OIPRD.

Question 52

OIPRD Liaison Officer – Professional Standards - Upon receipt of a completed Informal Resolution Agreement (004-0307 OIPRD) SHALL

Answer 52

 forward the report electronically to the OIPRD
 ensure the data is entered in the Professional Standards Information System (PSIS)

Question 53

OIPRD Liaison Officer – Professional Standards - Upon receipt of a completed Investigative Report 004-0309 OIPRD SHALL

Answer 53

 consult with Equity, Inclusion & Human Rights if the complaint involves an alleged violation of a prohibited ground under the Human Rights Code
 adjudicate to determine if the complaint is substantiated or unsubstantiated and/or serious or less serious
 forward the Investigative Report 004-0309 OIPRD electronically to the OIPRD and a copy to the complainant
 notify the complainant in writing that the complaint is substantiated or unsubstantiated
 advise the complainant that they have the right, within thirty (30) calendar days, to request a review of the decision to the OIPRD

Question 54

OIPRD Liaison Officer – Professional Standards - When notified by the OIPRD that a complaint file is closed SHALL advise the

Answer 54

respondent officer’s Unit Commander of the determination.

Question 55

OIPRD Liaison Officer – Professional Standards -When advised of an OIPRD conduct complaint which, due to its complexity, or where the reputation of the Service may be severely impacted in a negative manner, SHALL consult with the

Answer 55

Unit Commander – Professional Standards.

Question 56

Definitions - 45-Day Status Update Form

Answer 56

(004-0306 OIPRD) means a form outlining the status of the investigation to the Office of the Independent Police Review (OIPRD).

Question 57

Definitions - Alternative Dispute Resolution

Answer 57

means mediation, conciliation, negotiation or any other means of facilitating the resolution of issues in dispute by a third party off site meeting.

Question 58

Definitions - Association

Answer 58

means the Toronto Police Association or the Toronto Police Senior Officers’ Organization.

Question 59

Definitions - Attachments

Answer 59

in reference to complaints administration means correspondence, other than the TPS 901 or OIPRD form associated to a given complaint, which would include internal correspondence, facsimile, a letter written by the complainant, or any other relevant document.

Question 60

Definitions - Civilian Member

Answer 60

means any Service employee who is not a police officer, including employees classified as:
 permanent;
 temporary;
 part–time;
 summer help;
 participants in the co–operative education program.

Question 61

Definitions - Customer Service Resolution

Answer 61

means an Office of the Independent Police Review Director (OIPRD) process to handle complaints prior to engaging the screening process. All matters suitable for a Customer Service Resolution will be referred to Professional Standards by the OIPRD. These matters can be resolved by an agreement between all parties in lieu of a complaint being formalized by the OIPRD. No record of a customer service resolution SHALL be placed in a police officer’s personnel file.

Question 62

Definitions - External Complaint

Answer 62

means an allegation made by a member of the public:
 in writing and signed on the Office of the Independent Police Review Director (OIPRD) form; and,
 delivered to any Toronto Police Service (Service) facility or the OIPRD personally or by an agent, by mail, facsimile or by electronic mail (e–mail); and,
 must concern the policies of, or the services provided by the Service or the conduct of a police officer; and,
 classified by the OIPRD.

Question 63

Definitions - Informal Resolution (External)

Answer 63

in reference to external complaints means where the conduct is deemed less serious and can be resolved through agreement from all parties after an OIPRD complaint has been lodged.

Question 64

Definitions - Investigating Supervisor

Answer 64

in reference to complaints means a supervisor assigned to investigate a complaint and includes a Unit Complaint Co–ordinator (UCC).

Question 65

Definitions -Less Serious Complaint Allegation

Answer 65

means the conduct is not of a serious nature.

Question 66

Definitions - Local Inquiry

Answer 66

means when a local resolution process has commenced but is not completed, (e.g., complainant refuses
to complete/sign a local resolution form).

Question 67

Definitions - Local Resolution

Answer 67

means the agreement that is reached between all parties when an external complaint is made directly to a police officer in lieu of being lodged with the Office of the Independent Police Review Director (OIPRD). No record of a local resolution SHALL be placed in a police officer’s personnel file.

Question 68

Definitions - Office of the Independent Police Review Director (OIPRD)

Answer 68

means an independent civilian agency responsible for receiving, managing and overseeing all public complaints about the police in Ontario in accordance with the Police Services Act.

Question 69

Definitions - Office of the Independent Police Review Director (OIPRD) Liaison Officer

Answer 69

means a Senior Officer of the Toronto Police Service designated by the Chief of Police to act as the liaison with the OIPRD relating to conduct investigations and adjudications.

Question 70

Definitions -Ontario Civilian Police Commission (OCPC)

Answer 70

means an independent oversight agency and is the appeal body for decisions made at police disciplinary proceedings.

Question 71

Definitions - Party to a Complaint includes:

Answer 71

 a person making a complaint under Part V of the Police Services Act
 a police officer who is a witness officer in a complaint filed by a member of the public under Part V of the Police Services Act
 the Chief of Police of the police service to which the complaint relates
or
 in the case of a complaint against the Chief of Police, the Police Services Board of the police service to which the complaint relates, and
 may include any person added as a party by the Office of the Independent Police Review Director (OIPRD).

Question 72

Definitions - Report of Investigation

Answer 72

(004-0309 OIPRD) in reference to complaints means a report outlining the circumstances and investigative results of a complaint in the prescribed format as defined by the Office of the Independent Police Review Director (OIPRD).

Question 73

Definitions - Respondent Officer

Answer 73

means a police officer who is the subject of a complaint filed by a member of the public under Part V of the Police Services Act, and may include a Chief of Police or Deputy Chief of Police.

Question 74

Definitions - Serious Complaint Allegation

Answer 74

means a matter that, at the discretion of the Chief of Police, is of public interest to be dealt with as a complaint under Part V of the Police Services Act. A serious complaint, if substantiated, must go to a disciplinary hearing.

Question 75

Definitions - Side Issue

Answer 75

in reference to complaints means an issue identified during the course of the investigation concerning the policies or the services provided by the Toronto Police Service or the conduct of a police officer or a civilian member, which is not part of the original complaint.

Question 76

Definitions - Substantiated

Answer 76

in reference to complaints means, based on the results of the investigation, there are REASONABLE GROUNDS to BELIEVE the conduct of a police officer or civilian member constitutes misconduct.

Question 77

Definitions - Unsubstantiated

Answer 77

in reference to complaints means a matter where:
1. insufficient evidence exists to support the allegation
2. evidence exists that, if believed, would not constitute misconduct
3. the identification of the police officer involved cannot be established.

Question 78

Definitions - Witness Officer

Answer 78

in reference to complaints means a police officer who is not the respondent of a complaint.