10-01 Emergency Incident Response

Question 1

What is the Rationale?

Answer 1

This Procedure provides direction to ensure a standard approach when implementing the Incident Management System (IMS) in response to any emergency incident including, but not limited to those involving hazardous materials, infrastructure disruptions that may involve utility and power failures, natural hazards such as severe weather, or a disease or other health risk.

Question 2

Supervision

Answer 2

 Supervisory Officer attendance mandatory when
 determined by the first member on scene or by Communications Services
 when responding to a Level 2 or 3 Incident
 Supervisory Officer notification mandatory when responding to an emergency incident

Question 3

Procedure -
This Procedure has been divided in three levels of operation: _____. Whether an incident is a Level 1, 2 or 3 will be determined by ____.
Depending upon the circumstances, the emergency response can begin at any one of the three levels, and includes the steps in the previous levels.

Answer 3

Level 1 – Emergency Response, Level 2 – Major Incident and Level 3 – Disaster Incident

proper assessment and the application of identified criteria

Question 4

Emergency Planning - The Service has enhanced its emergency planning ability by the creation of the _____. The EPC is mandated to increase the ______.

Answer 4

Emergency Preparedness Committee (EPC)

emergency preparedness; planning, mitigating, responding to and recovering from emergency incidents

Question 5

Emergency Planning - To achieve this mandate, the EPC has established sub-committees reflective of the Incident Management System (IMS): ______. Emergency Management & Public Order (EM&PO) plays an integral role in the EPC as their members are active in each of the sub–committees.

Answer 5

Public Information, Health and Safety, Investigative, Operations, Planning, Logistics, and Administration and Finance

Question 6

Emergency Planning - The EPC also works closely with external stakeholders promoting

Answer 6

emergency preparedness and positively contributing to a cohesive emergency response as required.

Question 7

Incident Management System (IMS) - The IMS is based on a doctrine enacted by the ____ that recommends IMS as the emergency preparedness model in Ontario. The Ontario Association of Chiefs of Police (OACP) has adopted the IMS as the _____ for Ontario police services.

Answer 7

Ministry of the Solicitor General

recommended emergency preparedness system

Question 8

Incident Management System (IMS) - The IMS will be utilized in conjunction with the _____ and can be integrated with other policies and procedures, as required. The IMS creates a clear point of control and can be expanded or contracted with ease in any size or type of emergency to manage response personnel, facilities and equipment.
The basic modules of the IMS can be expanded or contracted to meet the requirements of the incident as it progresses. Implementation of the IMS is recommended for _____ thereby ensuring an effective and co-ordinated emergency response to large-scale and complex emergency incidents. Chapter 10 – Appendix A provides a detailed chart of the IMS model.

Answer 8

City of Toronto Emergency Operations Centre (EOC)

all emergency responders in Ontario

Question 9

Incident Management System (IMS) - Although the first member on scene assumes the role of Incident Commander, the Service has established a cadre of trained Incident Commanders, capable of ____. As well, Public Safety, a sub–unit of EM&PO, is staffed by members who _____.

Answer 9

assuming incident command whenever called upon to do so

respond to and assist in the management of Level 2 – Major Incidents and Level 3 – Disaster Incidents

Question 10

Incident Management System (IMS) - Undertaking a strategic role, the Major Incident Command Centre (MICC) may be activated for _____and should be staffed according to the nature and scope of the event. Such staffing will include an ______ personnel and material support as required, as well as liaise with other policing partners and external agencies. It is recommended that once activated, staffing for command and control should follow the

Answer 10

Level 2 – Major Incident or Level 3 – Disaster Incident emergencies

officer of sufficient training, rank and authority to access and redirect

IMS in compliance with Chapter 10 – Appendix A.

Question 11

Incident Management System (IMS) - Although the IMS may be adopted in response to planned events, the directions in this Procedure are intended for_____.

Answer 11

response to unplanned emergencies

Question 12

Communication Strategy -
In order to ensure the safety of the public, emergency responders and Service members, an effective communication strategy is vital to impart crucial information to all involved at all stages of an emergency. When developing a communication strategy, the Incident Commander SHALL appoint a public information officer who will ensure Corporate Communications is consulted, and that the following are considered

Answer 12

 the target audience (general public, other agencies, Service members)
 the information to include in the communication
 the form of communication (public address, radio/television, telephone, news releases)
 will the communication be accessible to the target audience?
Members SHALL NOT make unauthorized statements to the news media or to the general public, as outlined in Procedure 17-01. Any information SHALL be approved by the Incident Commander before it is released.

Question 13

LEVEL 1 – EMERGENCY RESPONSE - All Members - In addition to the provisions of this Procedure, SHALL also comply with the

Answer 13

procedure addressing the specific incident, if applicable.

Question 14

LEVEL 1 – EMERGENCY RESPONSE - First Member - When responding to an emergency incident SHALL

Answer 14

 exercise caution when approaching the site, particularly when hazardous materials are indicated or suspected
 take charge of the scene, assuming the role of the initial Incident Commander and implement IMS as required
until relieved of these duties (refer to Chapter 10 – Appendix A for IMS chart and position profiles)
 Note: The first police officer is designated as the Incident Commander until relieved by a supervisory
officer, or the appropriate external agency having jurisdiction over the incident.
 if not a police officer, take charge of the scene until relieved by the first attending police officer
 designate a line of approach to the scene that allows for the least risk possible and notify the Communications
Operator – Communications Services (Communications Operator) of this route
 assess the situation and notify the Communications Operator of
 the type or nature of the incident
 the location and extent of damage
 casualty information
 potential hazards
 if a separate radio channel will be required for emergency operations
 the need for additional members and specialized response
 the need for a supervisory officer to attend
 whether immediate traffic diversion is required
 whether Toronto Paramedic Services (Paramedics) or Toronto Fire Services (TFS) response and equipment are required
 the exact location of the command post, if necessary
 establish a preliminary command post, in a location that is away from all hazardous conditions
 Note: There will only be one command post for any incident. When multiple jurisdictions or agencies are involved in the incident, there will be a single unified command.
 direct all responding units to the scene, advising them of
 existing hazards
 required equipment
 the presence of any explosive device(s)
 active attacker(s)
 personal protective equipment
 safe method of entry to the scene
 routes to be avoided
 routes to be closed to non-emergency traffic
 take the required actions deemed immediately necessary to contain the emergency and prevent or minimize the loss of life
 evaluate the need for, and establish a clearly identified staging area, as required
 communicate the location of the staging area to all responding units and jurisdictions
 if a staging area is established, assign a staging area manager to track and control all available resources
 in conjunction with the ranking TFS member at the scene, evaluate the requirement for evacuation
 Note: The decision to evacuate during civil disturbances or extraordinary police situations, such as hostage, barricade or terrorist incidents is a police responsibility. The decision to evacuate during a natural and man-made disaster is the responsibility of fire services.
 assign members to complete necessary functions such as
 securing inner and outer perimeter in compliance with Chapter 10 – Appendix A, if necessary
 clearing access and egress routes for responding emergency vehicles
 ensuring access to scene is restricted to authorized personnel
 liaise with other responding emergency services supervisors
 maintain radio communication
 ensure persons are assisted to safety
 comply with Procedure 10–09 if an evacuation is required
 when necessary and if qualified to do so, perform the required standard first aid treatment and/or cardio– pulmonary resuscitation (CPR), using universal precautions at all times
 notify a supervisor

Question 15

LEVEL 1 – EMERGENCY RESPONSE - First Member - Upon arrival of Paramedics or TFS personnel SHALL continue to

Answer 15

render assistance until relieved by such persons.

Question 16

LEVEL 1 – EMERGENCY RESPONSE - First Member - After the at–scene portion of the incident has been concluded SHALL

Answer 16

complete the applicable eReports prior to the completion of the tour of duty.

Question 17

Additional Members - When responding to an emergency incident SHALL

Answer 17

 exercise caution when approaching the site, particularly if hazardous materials are indicated or suspected
 take direction from the Incident Commander
 in the absence of a supervisory officer or the Incident Commander, take direction from the first police officer
 report to the command post or staging area when relieved

Question 18

First Supervisory Officer - When responding to an emergency incident SHALL exercise caution when approaching the site, particularly if

Answer 18

hazardous materials are indicated or suspected.

Question 19

First Supervisory Officer - After being briefed by the first member or first officer on scene SHALL

Answer 19

 assess the need to assume the role of Incident Commander and assume the role until relieved of this function, if necessary
 reassess the situation
 advise the Communications Operator of the status of Incident Commander and the new assessment of the
incident and any new information
 notify the divisional Officer in Charge
 consider expanding the IMS as necessary by delegating members to complete necessary functions
 ensure the following are established, co–ordinated and supervised
 secure inner and outer perimeters in compliance with Chapter 10 – Appendix B, if necessary
 clear access and egress routes for responding emergency vehicles
 access to scene is restricted to authorized personnel
 staging area for additional responding units
 a command post located at a safe distance and near other emergency services command posts, when safe to do so
 assign one police officer at the scene to maintain radio communication with the Communications Operator and command post support staff, as required
 ensure all members are directed to complete and submit the applicable eReports prior to the completion of their tour of duty

Question 20

Officer in Charge - When notified of an emergency incident SHALL

Answer 20

 advise the Unit Commander, if appropriate
 ensure the particulars are recorded in the Unit Commanders Morning Report (UCMR), as required

Question 21

Incident Commander - If assessing that the situation has escalated and is becoming a Level 2 – Major Incident SHALL

Answer 21

 take appropriate immediate action, consider expanding the IMS as necessary by assigning members to complete necessary functions
 notify the Operations Supervisor – Communications Services (Operations Supervisor) and request that the
divisional Officer in Charge, Toronto Police Operations Centre (TPOC) and EM&PO unit be notified to monitor and attend as required

Question 22

Incident Commander - When responding to an incident SHALL

Answer 22

 ensure a communication strategy is developed and communicated in compliance with the Communication
Strategy section of this Procedure
 assign a public information officer who will assume responsibility for the communication strategy

Question 23

Incident Commander - Upon conclusion of an emergency incident SHALL complete an

Answer 23

After Action Report, as required.

Question 24

Public Information Officer - When designated as the public information officer, in consultation with the appropriate member of Corporate Communications SHALL

Answer 24

 assist and/or develop a communication strategy in compliance with the Communication Strategy section of this Procedure
 respond and assume the following duties
 media briefings
 community relations activities, including the use of social media to inform the public
 rumor control

Question 25

LEVEL 2 – MAJOR INCIDENT - All Members - In addition to the requirements outlined in the Level 1 – Emergency Response section of this Procedure SHALL comply with

Answer 25

the further direction contained in this section.

Question 26

LEVEL 2 – MAJOR INCIDENT - First Supervisory Officer - When responding to a Level 2 – Major Incident SHALL

Answer 26

 notify the divisional Officer in Charge
 notify the Officer in Charge – TPOC
 request the Operations Supervisor to notify the on–call member of EM&PO
 consider obtaining the assistance of additional members from neighbouring divisions, and request through the TPOC
 request assistance, as required, from such specialized units/services as
 EM&PO
 EM&PO – Mounted
 EM&PO – Explosive Disposal Unit (EDU)
 Specialized Emergency Response – Emergency Task Force (ETF)
 Specialized Emergency Response – Marine Unit (MAR)
 Specialized Emergency Response – Police Dog Services (PDS)
 Intelligence Services
 Corporate Communications
 Wellness
 Community Partnership & Engagement Unit – Volunteer Resources
 other police services
 Regional Police Air Support Units (when authorized by the Duty Senior Officer or other senior officer)
 when in the role of Incident Commander, continue in the role until relieved
 expand the IMS as necessary by assigning members to complete necessary functions (refer to Chapter 10 –
Appendix A)
 ensure the following are established and supervised
 secure inner and outer perimeters in compliance with Chapter 10 – Appendix B, if necessary
 clear access and egress routes for responding emergency vehicles
 access to scene is restricted to authorized personnel
 staging area for additional responding units/agencies
 a command post located at a safe distance and near other emergency services command posts and relocate if necessary
 if not already on scene, ensure the attendance of Paramedics and/or TFS, as required
 ensure persons are assisted to safety when safe to do so
 assess and determine whether it is appropriate to recommend Shelter in Place, to commence evacuation, or in the case of a school, Hold and Secure, or a Lockdown
 comply and ensure compliance with
 Procedure 10–09 NIP if an evacuation is required
 Procedure 10–13 if a school is involved

Question 27

LEVEL 2 – MAJOR INCIDENT - Officer in Charge of Responding Units When notified of a Level 2 – Major Incident SHALL

Answer 27

 update the Unit Commander
 ensure the particulars are recorded in the Unit Commanders Morning Report (UCMR)

Question 28

LEVEL 2 – MAJOR INCIDENT - Incident Commander
When responding to a Level 2 – Major Incident SHALL

Answer 28

 ensure that the duties listed for the First Supervisory Officer are completed
 co–ordinate and manage the police response to the incident, ensuring
 the necessary functions of the IMS are being addressed
 sufficient police, emergency and support agency personnel attend
 conduct regular briefings with members of the Incident Management Team (IMT)
 conduct unified command briefings with other responding agencies

Question 29

LEVEL 2 – MAJOR INCIDENT - If assessing the situation to be a Level 3 – Disaster Incident SHALL contact the

Answer 29

Operations Supervisor to request the attendance of a Duty Senior Officer.

Question 30

LEVEL 2 – MAJOR INCIDENT - Upon conclusion of the Level 2 – Major Incident SHALL complete and submit an

Answer 30

After Action Report, as required.

Question 31

On–Call Member – Emergency Management & Public Order - When notified of a Level 2 – Major Incident SHALL

Answer 31

 notify the Officer in Charge – EM&PO
 monitor the developing situation and attend the scene as directed by the Officer in Charge – EM&PO
 if assigned to attend the scene, reassess the situation upon arrival

Question 32

Officer in Charge – Emergency Management & Public Order - When notified of a Level 2 – Major Incident SHALL

Answer 32

 monitor the developing situation
 attend the scene in the first instance, or the MICC when necessary
 reassess the situation upon arrival
 update the Unit Commander – EM&PO

Question 33

LEVEL 3 – DISASTER INCIDENT - All Members - In addition to the requirements outlined in the Level 1 – Emergency Response and the Level 2 – Major Incident sections of this Procedure, SHALL comply with the

Answer 33

Further direction contained in this section.

Question 34

LEVEL 3 – DISASTER INCIDENT - All Members - When notified of a Level 3 – Disaster Incident or impending disaster SHALL request the Communications Operator to notify

Answer 34

 the TPOC
 the on–call EM&PO member
 the Unit Commander/Officer in Charge of the affected division(s), when appropriate.

Question 35

Incident Commander - When responding to a Level 3 – Disaster Incident SHALL

Answer 35

 establish communication with the MICC at local 8–0901 and request personnel and logistical support
 update the MICC, as required

Question 36

LEVEL 3 – DISASTER INCIDENT -Incident Commander - Upon conclusion of the Level 3 – Disaster Incident SHALL complete and submit an

Answer 36

After Action Report, as required.

Question 37

On–Call Member – Emergency Management & Public Order – Public Safety - When notified of a Level 3 – Disaster Incident SHALL

Answer 37

 notify the Officer in Charge – EM&PO and take direction, as required
 contact the Incident Commander to receive a situation report on the incident
 determine the needs of the Incident Commander and provide support as necessary

Question 38

Officer in Charge – Emergency Management & Public Order - When notified of a Level 3 – Disaster Incident SHALL

Answer 38

 attend the scene, if required
 if not required at the scene, attend the MICC, when necessary
 reassess the situation upon arrival

Question 39

Definitions - Access

Answer 39

means the approach or point of entrance to the scene.

Question 40

Definitions - Command Post

Answer 40

means a place near the scene of an emergency incident where members report for instructions and information. The command post should be located at a safe distance and near other emergency services command posts.

Question 41

Definitions - Egress

Answer 41

means the exit or way out of the scene.

Question 42

Definitions - Emergency

Answer 42

means a situation or an impending situation that constitutes a danger of major proportions that could result in serious harm to persons or substantial damage to property and that is caused by the forces of nature, a disease or other health risk, an accident or an act whether intentional or otherwise.
(Source: Emergency Management and Civil Protection Act, S. 1).

Question 43

Definitions - Emergency Operations Centre (EOC)

Answer 43

means a facility operated by the City of Toronto specifically established to conduct the overall management of an emergency. The Toronto Police Service is one of many agencies represented. TheToronto EOC is located at 703 Don Mills Road, 6th Floor.

Question 44

Definitions - Emergency Preparedness Committee (EPC)

Answer 44

is a committee, chaired by the Staff Superintendent – Public Safety Operations, comprised of subject matter experts from every command pillar within the Toronto Police Service (Service). The EPC focus is on mitigation, preparedness planning, response and recovery; ensuring appropriate planning, investigative and response capabilities are available within the Service.

Question 45

Definitions - Hold and Secure

Answer 45

means that all movement in and out of the school is restricted and external doors locked, however, movement within the school is not restricted as the external danger near the school poses no immediate threat to the students or staff unless they leave the building.

Question 46

Definitions - Incident Commander

Answer 46

means the police officer who has taken charge of the incident and who is in charge at the Command Post and, in conjunction with other emergency services commanders, is responsible for coordinating and managing police response at an incident.

Question 47

Definitions - Incident Commander Cadre (ICC)

Answer 47

means Toronto Police Service Senior Officers who have been trained as incident commanders and are available 24/7 on an on–call basis and may be activated through the Inspector – Emergency Management & Public Order (EM&PO).

Question 48

Definitions - Incident Management System (IMS)

Answer 48

means the model of police on–site response to emergencies and disasters based on the Incident Command System, adopted by the Province of Ontario. The IMS provides the functional infrastructure necessary for the appropriate and efficient use of police resources.

Question 49

Definitions - Incident Management Team (IMT)

Answer 49

means Service members trained in IMS whose responsibilities are to attend the command post and manage site operations for Level 2 – Major Incidents and Level 3 – Disaster Incidents. Emergency Management & Public Order maintains a list of qualified team members.

Question 50

Definitions - Level 1 – Emergency Response

Answer 50

means the general response activities and resources to mitigate the situation of any incident. Members respond quickly to the report of an emergency situation to gather information, assess the situation, and determine whether additional members and specialized response is required. Many emergency incidents are resolved within a short period of time, using resources available at the divisional level.

Question 51

Definitions - Level 2 – Major Incident

Answer 51

means an emergency incident which exceeds a division’s normal operational resources and requires additional support, or multiple agency co–ordination at the site and some degree of external support. Level 2 - Major Incidents may continue for an extended period of time and require a site Command Post and/or the Major Incident Command Centre (MICC).

Question 52

Definitions - Level 3 – Disaster Incident

Answer 52

means an incident that may affect a significant portion of the population, may continue for a long period of time and may require an extensive recovery period. Response to a disaster may require the activation of the Major Incident Command Centre (MICC), the Emergency Operations Centre (EOC), political direction and support, and the official declaration of a disaster in accordance with Municipal Code 59 and the provincial Emergency Management and Civil Protection Act.

Question 53

Definitions - Lockdown

Answer 53

means that all movement in and out of the school and within the school is restricted as the danger is inside the school or is on school property and poses an immediate threat to the students or staff.

Question 54

Definitions - Major Incident Command Centre (MICC)

Answer 54

means the facility specifically established to coordinate the Service’s operational response to a major event or emergency. Emergency Management and Public Order (EM&PO) – Public Safety is tasked by Public Safety Operations with the care, maintenance and oversight of the MICC during operational periods. The MICC is located at Toronto Police Headquarters, 40 College Street, 12th Floor. However, it may be temporarily located offsite pending the unique circumstances of the major event or emergency.

Question 55

Definitions - Materiel

Answer 55

means the aggregate of things needed to respond to an incident not including personnel (e.g., logistical supplies, heavy machinery and vehicles).

Question 56

Definitions - Senior Management Team (SMT)

Answer 56

includes the Chief of Police, Command Officers, Staff Superintendents and Directors, and any other member as determined by the Chief of Police.

Question 57

Definitions - Shelter in Place

Answer 57

requires that people enter and remain in a building with the doors and windows closed due to an external environmental threat. Fans, including heating and air conditioning units, should be turned off to prevent air from outside entering the building. Normal operations may continue within the building.

Question 58

Definitions - Staging

Answer 58

means a determined off–site location where responding personnel and appropriate equipment initially report to await details before entering the emergency site itself.

Question 59

Definitions - Toronto Emergency Management Program Committee (TEMPC)

Answer 59

means a committee comprised of the Mayor and key representatives from local boards, city agencies, and other agencies and organizations, responsible for the overall management of Level 3 – Disaster Incidents. During these emergencies, this group is collectively responsible for the direction and co–ordination of emergency response operations within the City.

Question 60

Definitions - Unified Command

Answer 60

means a team of people representing involved agencies with responsibility for the incident, which jointly provide management direction to an incident through a common set of incident objectives and strategies established at the command level. [Source: U.S. Federal Emergency Management Agency (FEMA)].