1 Communications Flashcards
(10 cards)
Why is communication important?
They include the ability to understand, elicit and assess how much info a patient wants.
It allows healthcare professions to fulfils their duties
What percentage of communication is attributed to spoken words?
Verbal - 7%
Vocal - 38%
Body movement - 55%
Effective communication entails:
• Reduces patients’ concerns
•Promotes empathy and understanding
• Increases patient satisfaction
• Reduces medico-legal risks
•promotes compliance
The communication cycle:
1st SENDER EXPRESSES A MESSAGE - message has a purpose and goal
2nd MEDIUM TRANSMITS
3nd RECIPIENT INTERPRETS THE MESSAGE - so make sure u construct the message and deliver with the correct audience in mind, what do they know and what do they need to know? Get rid of distractions, discomfort and prejudice.
4th FEEDBACK RETURNS - enables sender to see effectiveness and refine if needed, can smile nod have questions, emails and cycle reserves till purpose is complete.
Benefits of written communication
• Supplements oral communication
• Can enhance understanding and memory
• Can empower patients prior to attending for an appointment
Provides a permanent record of the information
•Patients prefer written communication
To be effective, written communication must be:
• Noticed
• Read
• Understood
• Believed
• Remembered
Barriers of senders in communication
Inappropriate language
Wrong info
Fails to seek feedback
Wrong receiver
Power imbalance
Stress / anxiety
Barriers of Medium in communication
Too many links in the chain
Information not passed on
Mechanical problems
Noise/ environmental distractions
Barriers of Receiver in communication
Forgetting
Cognitive problems
Language
Misinterpreting
Selective attention
Stress and anxiety
Previous experiences
My communication needs to be:
Accurate
Efficient
Supportive
