2 Communications

Question 1

What are the 3 main communication styles?

Answer 1

Passive - ignoring your own needs, avoids conflict
Aggressive - getting your own way at the expense of others, creates conflict
Passive aggressive- manipulation or blaming inappropriately, getting your own way

Question 2

What is assertiveness?

Answer 2

Being direct, honest, courteous, and respectful whilst interacting with others but not at the expense of others and can negotiate and compromise

Question 3

What are the 3 steps of assertiveness?

Answer 3

Summaries them
Express yourself - strong statement beginning with 1
Suggest action

Question 4

What are the elements I statements have?

Answer 4

Behaviour
Feeling
Tangible effect - consequence to you

Question 5

Strategies for difficult situations:

Answer 5

Repeat
Acknowledge
Continue - to make actions

Question 6

What model is used in difficult situations

Answer 6

C - clarify
A - address
L - listen
M - manage

Question 7

What are the three principles of assertiveness?

Answer 7

Honestly
The bottom line
Communication as equals