4 Communcation Flashcards
(10 cards)
What is ethnocentrism?
The tendency to view one’s own cultural group as the centre of everything, the standard against with all others are judged.
What is cultural relativism?
A person’s beliefs and values should be understood based on that persons own culture rather than be judged against the criteria of another
What is culture made of?
Manners
Dress
Language
Religion
Rituals
Mortality
Arts
Foods
Lifestyles
Bringing up children
What is high context?
Communication is indirect
Conversation is in orderly fashion
Disagreements are threatening
Physical space is considered more communal
Verbal messages are indirect
Countries are - Japan, Greece, Arab nations
Low Context
Communication is precisely dramatic, open
Words are highly valued
Disagreements are depersonalised
Verbal messages are explicit and direct
Speed is valued
Example is Germany
What does culture & stereotypes mean?
A widely held and fixed oversimplified imagine of a particular person or thing
What are the 7 styles of non verbal communication?
•Facial expressions
•Eye contact
•Gesture
•Touch
•Tone of voice
•Posture and space
•Dress
Examples of positive non verbal communication
•smiling
•nodding
•eye contact
•professional dress
Open hands
Examples of Negative Non Verbal Communication
•tight lips
•frowning
•avoiding eye contact
•turning away
•standing too close
What are the three principles of communicating with patients of different cultures
•awareness
•acceptance
•asking
