10 10 10 Flashcards
(20 cards)
The more __ and __ you are on the phone, the more likely you are to see the patient.
Helpful, Interested
The Human Element makes it ___
Where are you right now, how did you get there?
Interesting
Advocating becomes __ because your Intention is to __ about the patient and their __
Fun / Learn
Current State
Is it your intention to __ the patient? Comes off __
Schedule
Cold
The Point is to __ the person, and you are the tip of the __!
Ask, Ask, Ask - Record, record, record
HELP
Spear
Show rate is directly related to the quality of __.
Dialogue
State Intention - Tone is ___
I understand you are here to address a ___ ___
Is that ___?
Certainty
Specific Problem
Right?
My Purpose is to come up with a plan that fits your ____
So Basically, I’m here to make sure you get what you __ OK?
Needs
Want
I want to be CRYSTAL clear on 2 things
1 What specifically is your __?
2 What you want to want in terms of an __?
I need to hear your “__ __”.
Situation?
Outcome?
Must Haves
Doctor
1 Recap __ __
2 Confirm __ ___
3 Present ___
Current State
Desired State
Treatment
Amy Tells Me … Is that ___?
The Good News Is, we can help you, but there are several different ___
Your best Plan will Depend on specifically what __ __
Right?
Ways
You Want
We don’t treatment plan to fix a __
Because there are many different options, but I have found that it’s better to treatment plan to meet a Specific __
Does that make Sense?
Problem
Outcome
So, you are looking for something that will allow you to comfortably Eat and talk
Something that Looks Great, and
Something that will last Long Term?
You would rather do it right the first time?
Automation needs to be __ to get some kind of response
Text - Engagement, I’m give you a call from this number
Call ___- After the Text
Engaging
Immediately
With __ Engagement - __ chance of getting them in
You need to __ Someone through the Phone!
Zero
Grab
Tone is __ you can just Hear it!
Devlop a __ Tone
Everything
Familiar
3 Seconds, the Voice triggers the Reaction
It doesn’t Matter what the __ is, the tone / etc is the key.
The more __ __ you are on the phone, the more likely you are to see the patient.
Script
Helpful, Interested
The __ Element makes it Interesting
__ are you right now, __ did you get there.
Human
Where, How
Doctor Objectives
1. Recap of __ __
2. Confirm ___
3. Confirm __ __
4. Formal presentation of __ Treatment Plan
Current State
Candidacy
Desired State
1
Check insurance?
Will that make a difference?
