10. Management and Leadership Flashcards
(60 cards)
With respect to leadership and authority, — derives from someone’s position or formal status.
Authority
What eight factors within the internal environment can managers manipulate to exercise control?
Strategic and operational OBJECTIVES Systems and Processes Technology Finance Organisational Structure People Culture and the informal organisation Power
With respect to leadership and authority, — is less formally based a more about the individual, personal qualities, behaviour, interactions, responses to situations, people and management skills.
Leadership
What five different sources of power and influence were identified by French and Raven?
Legitimate power Reward power Coercive power Referent power Expertise power
— power derives from a formal position and the authority that goes with it?
Legitimate power
Legitimate power derives from a — position and the authority that goes with it.
Formal
— power arises from the ability of the leader to incentivise others by means of rewards?
Reward power
— power derives from the leader’s ability to use negative incentives to influence people.
Coercive power
— power derives from charismatic qualities in the leader.
Referent power
— power derives from being recognised as an authority on a particular subject or skilled in a particular area.
Expertise power
Yukl and Falbe identified nine tactics that managers may use to exert their influence. What are they?
Rational persuasion
Inspirational appeal
Consultation
Ingratiation
Exchange
Personal appeal
Coalition
Legitimation
Pressure
What are the four dimensions of the ‘Competing Values Framework’ management model?
Control versus flexibility
Internal versus external focus
Goal oriented versus person centred
Change versus continuity and consolidation
What are the four ‘models’ highlighted by the competing values framework?
Rational goal models
Internal process models
Human relations models
Open systems models
— — models stress control and maximisation of output through mechanistic goal-oriented approaches.
Rational goal models
— — models focus on the use of internal processes to coordinate and manage activity effectively.
Internal process models
— — models advocate a more people-centred, flexible and decentralised management model.
Human relations models
— — models see the organisation as inextricably linked with its environment through systems that draw upon the external context for their inputs
Open systems models
— — models of management are in the modernistic and scientific tradition.
Rational goal models
With respect to rational goal models of management, who originally developed to idea of ‘scientific management’?
Frederick Taylor
What five methods of management did Taylor propose?
Place manager in control of planning and organisation
Rely on scientific thinking and prescriptive methods for defining tasks
Use most appropriate person for task
Use training to develop worker
Use financial incentives for ensuring productivity and quality
Name two representative thinkers of the ‘internal process model’ approach to management.
Max Weber
Henri Fayol
With respect to internal process models, Max Weber advocated — as being the best approach for ensuring efficiency, discipline, effectiveness and control.
Bureaucracy
WRT internal process models, what are the five desirable features of bureaucracy according to Weber?
Clear rules and regulations
How many management principles did Henri Fayol develop?
Fourteen
