7. Planning And Decision Making Flashcards
Plans can be used to — progress
Monitor
List three benefits the organisation gets from the planning process
Shares information between managers about activities, priorities, etc
Focuses activity on what is important
Basis for motivating managers and staff
Plans can be used to — achievements
Measure
Plans can be used to utilise — efficiently
Resources
— a strategic plan means turning it into a series of planned activities
Operationalising
A — plan is required when the strategy represents a break from previous direction
Comprehensive
A — plan is suited to times of uncertainty
Directional
A — plan is suitable when change is required, but because of environmental factors it is only possible in discrete areas
Selective
A technique in operationalising objectives is to identify the c— s— f—
Critical success factors
C— s— f— are things that must be achieved to deliver the objective
Critical success factors
— analysis is a means of comparing results on the basis of slightly different assumptions
Sensitivity
— planning is a way of testing multiple outcomes, but which avoids trying to rely on predicting something that is inherently unpredictable
Scenario
— focused objectives are typically stated for a twelve month period
Operationally
Relating to operational objectives, what does the acronym SMART stand for?
Specific Measurable Achievable Resourced Time specific
What are the seven key stages in the decision making process?
Identify problem Determine goal Identify decision criteria Collect information Analyse options Take decision Review outcomes
What are the four decision-making strategies described by James Thompson?
Rational strategy
Judgmental strategy
Compromise strategy
Inspirational strategy
According to Thompson, what decision-making strategy should be used when high level of agreement over analysis of problem and goals, and high certainty over cause of problem and effect of actions?
Rational strategy
According to Thompson, what strategy should be used when high levels of agreement over problem analysis and goals, and low certainty over causes of problem and effect of actions?
Judgmental strategy
According to Thompson, what decision-making strategy should be used when low agreement over problem analysis and goals, and high certainty over cause of problem and effects of actions?
Compromise strategy
According to Thompson, what decision-making strategy should be used when low agreement over problem analysis and goals and low certainty over cause of problem and effects of actions?
Inspirational strategy
If people are involved in the decision making process they are more likely to feel inclined to…
Support the decision
What five management styles identified by Vroom and Yetton may impact on the decision-making process?
Autocratic Information seeking Consulting Negotiating Group
According to Vrrom and Yetton, the autocratic management style is where the manager makes decisions in —
Isolation
According to Vroom and Yetton, the information-seeking management style is where managers seek information from — before making and autocratic decision
Subordinates
