8. Systems And Processes Flashcards

0
Q

A — is a way of doing things

A

Process

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1
Q

A — is a set of components that need to operate together to perform a particular function.

A

System

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2
Q

List nine different things that may be inputs or outputs of a transformational system.

A

Physical materials
Energy
The environment

Labour
Skills
Personal appearance

Health and well being
Capital
Knowledge and information

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3
Q

List the six types of transformation process

A
Physical
Locational
Physiological
Psychological
Presentational
Informational
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4
Q

List five dimensions that may be used to differentiate between manufacturing systems

A
Volume of output
Nature of processes
Type of output
Degree of differentiation between products
Physical layout
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5
Q

List the four types of physical layout of manufacturing systems

A

Production lines
Production cells
Functional production
Concentric production

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6
Q

Production lines are used for…

A

Simple, repetitive tasks

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7
Q

— — allow for high volumes of undifferentiated output.

A

Production lines

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8
Q

Production cells are required where…

A

Processes more complex

Greater skill required

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9
Q

— — may operate like a series of related production lines

A

Production cells

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10
Q

With a — — layout, some degree of differentiation is possible

A

Production cell

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11
Q

A functional production layout occurs where…

A

Processes are distinct

Processes need to be kept separate

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12
Q

With a — — layout, greater individuality of batches is possible, according to customer specifications.

A

Functional production

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13
Q

Concentric production is required for…

A

Highly differentiated products, especially large items

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14
Q

In — —, the manufacturing processes are arranged around the product.

A

Concentric production

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15
Q

List five dimensions that may be used to analyse operations

A
Capacity
Control
Standards
Scheduling
Materials
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16
Q

Which of the five dimensions of manufacturing operations is limited by the scarcest resource?

A

Capacity

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17
Q

— is the maximum possible output of a production process

A

Capacity

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18
Q

— can be calculated from observation and historical performance to show how much time, material, labour and other resource is needed to complete particular items.

19
Q

As far as the five dimensions of operations are concerned, — refers to both raw material inputs and the output of finished and semi-finished goods

20
Q

With regards to the five dimensions of operations, — is required to ensure components like materials, labour and equipment are in the right place at the right time.

A

Scheduling

21
Q

With regards to the five dimensions of operations, — relies on planning and monitoring in order to correct problems as they arise.

22
Q

— production demands precision in delivering the right product to the customer efficiently with the minimum of waste

23
Q

What are the seven areas of waste identified by the lean production model?

A
Inventory
Motion
Queuing
Transportation
Overproduction
Over-processing
Defects
24
According to the lean production model, how does inventory cause waste?
It represents money tied up that could be better deployed elsewhere
25
According to the lean production model, how does motion cause waste?
Unnecessary movement of goods, equipment and people wastes time.
26
List two other types of system other than the manufacturing system.
Financial system | Management information system
27
What six benefits of target-setting can be achieved by budgeting in the financial system?
``` Motivation Coordination Improving performance Monitoring performance Rewarding people Controlling operations ```
28
With regard to organisational systems, what does MIS stand for?
Management Information Systems
29
List the five core uses of information systems identified by Markus
``` Operational Monitoring Decision Support Knowledge Communication ```
30
To what eight kinds of activities can technology be applied?
``` Production Maintenance Modelling Processing Analysis Storage Monitoring Design ```
31
List the three commonly distinguished types of technology.
Core technology High technology Service technology
32
--- technology is technology used for the transformation process itself
Core
33
--- technology is a loose term referring to computer-based technology
High
34
--- technology is technology associated with the delivery of internal and external services
Service
35
List six dimensions that can be used to analyse and describe technology.
``` Technical complexity Routine nature of tasks Standardisation of inputs and outputs Standardisation of processes Task variability Task analysability ```
36
List the three distinctions of technical complexity identified by Woodward
Unit and small batch production Large batch/mass production Continuous flow production
37
According to Woodward, to what kind of organisational structure is unit and small batch production most appropriate?
Smaller spans of control Fewer levels of hierarchy Decentralised structure
38
According to Woodward, to what kind of organisational structure is large batch/mass production most effective?
Larger spans of control | Centralised structure
39
According to Woodward, to what kind of organisational structure is continuous flow production most appropriate?
An organic structure (smaller spans, fewer levels)
40
What four categories of technology, based on task variability and task analysability, were identified by Perrow?
Routine Craft Engineering Non-routine
41
According to Perrow, --- technology is characterised by low variability and high analysability.
Routine
42
According to Perrow, --- technology is characterised by low variability and low analysability.
Craft
43
According to Perrow, --- technology is characterised by high variability and high analysability.
Engineering
44
According to Perrow, --- technology is characterised by high variability and low analysability.
Non-routine