Flashcards in 1001 final Deck (35):
What is organizational change?
Any alteration of people, structure, or technology in an organization
What is a change agent?
Someone who acts as a catalyst and assumes the responsibility for managing the change process
What is organizational development (OD)?
Change methods that focus on people and the nature and quality of interpersonal work relationships
What are role conflicts?
Work expectations that are hard to satisfy
What is role overload?
Having more work to accomplish than time permits
What is role ambiguity?
When role expectations are not clearly understood
What is creativity?
The ability to combine ideas in a unique way or to make unusual associations between ideas
What is innovation?
Taking creative ideas and turning them into useful products or work methods
What is an idea champion?
Individuals who actively and enthusiastically support new ideas, build support, overcome resistance, and ensure that innovations are implemented
What is the calm waters metaphor?
Change is an occasional disruption in the normal flow of events and can be planned and managed as it happens
What is the white-water rapids metaphor?
Change is ongoing and managing it is a continual process
What is communication?
The transfer and understanding of meaning
What is interpersonal communication?
Communication between two or more people
What is organizational communication?
All the patterns, networks, and systems of communication within an organization
What is encoding?
Converting a message into symbols
What is decoding?
Retranslating a sender's message
What is a channel?
A medium a message travels along
What is communication process?
The seven elements involved in transferring meaning from one person to another
What is noise?
Any disturbance that interfere with the transmission, receipt, or feedback of a message
What is nonverbal communication?
Communication transmitted without words
What is verbal intonation?
An emphasis given to words or phrases that conveys meaning
What is filtering?
The deliberate manipulation of information to make it appear more favorable to the receiver
What is information overload?
When information exceeds our processing capacity
What is jargon?
Specialized terminology or technical language that members of a group use to communicate among themselves
What is active listening?
Listening for full meaning without making premature judgments or interpretations
What is formal communication?
Communication that takes place within prescribed organizational work arrangements
What is informal communication?
Communication that is not defined by the organization's structural hierarchy
What is downward communication?
Communication that flows downward from a manager to employees
What is upward communication?
Communication that flows upward from employees to managers
What is lateral communication?
Communication that takes place among any employees on the same organizational level
What is diagonal communication?
Communication that cuts across work areas and organizational levels
What are communication networks?
The variety of patterns of vertical and horizontal flows of organizational communication
What is grapevine?
The informal organizational communication network
What are open workplaces?
Workplaces with few physical barriers and enclosures