1001 final Flashcards Preview

stupid mgmt > 1001 final > Flashcards

Flashcards in 1001 final Deck (35):
1

What is organizational change?

Any alteration of people, structure, or technology in an organization

2

What is a change agent?

Someone who acts as a catalyst and assumes the responsibility for managing the change process

3

What is organizational development (OD)?

Change methods that focus on people and the nature and quality of interpersonal work relationships

4

What are role conflicts?

Work expectations that are hard to satisfy

5

What is role overload?

Having more work to accomplish than time permits

6

What is role ambiguity?

When role expectations are not clearly understood

7

What is creativity?

The ability to combine ideas in a unique way or to make unusual associations between ideas

8

What is innovation?

Taking creative ideas and turning them into useful products or work methods

9

What is an idea champion?

Individuals who actively and enthusiastically support new ideas, build support, overcome resistance, and ensure that innovations are implemented

10

What is the calm waters metaphor?

Change is an occasional disruption in the normal flow of events and can be planned and managed as it happens

11

What is the white-water rapids metaphor?

Change is ongoing and managing it is a continual process

12

What is communication?

The transfer and understanding of meaning

13

What is interpersonal communication?

Communication between two or more people

14

What is organizational communication?

All the patterns, networks, and systems of communication within an organization

15

What is encoding?

Converting a message into symbols

16

What is decoding?

Retranslating a sender's message

17

What is a channel?

A medium a message travels along

18

What is communication process?

The seven elements involved in transferring meaning from one person to another

19

What is noise?

Any disturbance that interfere with the transmission, receipt, or feedback of a message

20

What is nonverbal communication?

Communication transmitted without words

21

What is verbal intonation?

An emphasis given to words or phrases that conveys meaning

22

What is filtering?

The deliberate manipulation of information to make it appear more favorable to the receiver

23

What is information overload?

When information exceeds our processing capacity

24

What is jargon?

Specialized terminology or technical language that members of a group use to communicate among themselves

25

What is active listening?

Listening for full meaning without making premature judgments or interpretations

26

What is formal communication?

Communication that takes place within prescribed organizational work arrangements

27

What is informal communication?

Communication that is not defined by the organization's structural hierarchy

28

What is downward communication?

Communication that flows downward from a manager to employees

29

What is upward communication?

Communication that flows upward from employees to managers

30

What is lateral communication?

Communication that takes place among any employees on the same organizational level

31

What is diagonal communication?

Communication that cuts across work areas and organizational levels

32

What are communication networks?

The variety of patterns of vertical and horizontal flows of organizational communication

33

What is grapevine?

The informal organizational communication network

34

What are open workplaces?

Workplaces with few physical barriers and enclosures

35

What is ethical communication?

Communication that includes all relevant information, is true in every sense, and is not deceptive in any way