1001 final

Question 1

What is organizational change?

Answer 1

Any alteration of people, structure, or technology in an organization

Question 2

What is a change agent?

Answer 2

Someone who acts as a catalyst and assumes the responsibility for managing the change process

Question 3

What is organizational development (OD)?

Answer 3

Change methods that focus on people and the nature and quality of interpersonal work relationships

Question 4

What are role conflicts?

Answer 4

Work expectations that are hard to satisfy

Question 5

What is role overload?

Answer 5

Having more work to accomplish than time permits

Question 6

What is role ambiguity?

Answer 6

When role expectations are not clearly understood

Question 7

What is creativity?

Answer 7

The ability to combine ideas in a unique way or to make unusual associations between ideas

Question 8

What is innovation?

Answer 8

Taking creative ideas and turning them into useful products or work methods

Question 9

What is an idea champion?

Answer 9

Individuals who actively and enthusiastically support new ideas, build support, overcome resistance, and ensure that innovations are implemented

Question 10

What is the calm waters metaphor?

Answer 10

Change is an occasional disruption in the normal flow of events and can be planned and managed as it happens

Question 11

What is the white-water rapids metaphor?

Answer 11

Change is ongoing and managing it is a continual process

Question 12

What is communication?

Answer 12

The transfer and understanding of meaning

Question 13

What is interpersonal communication?

Answer 13

Communication between two or more people

Question 14

What is organizational communication?

Answer 14

All the patterns, networks, and systems of communication within an organization

Question 15

What is encoding?

Answer 15

Converting a message into symbols

Question 16

What is decoding?

Answer 16

Retranslating a sender’s message

Question 17

What is a channel?

Answer 17

A medium a message travels along

Question 18

What is communication process?

Answer 18

The seven elements involved in transferring meaning from one person to another

Question 19

What is noise?

Answer 19

Any disturbance that interfere with the transmission, receipt, or feedback of a message

Question 20

What is nonverbal communication?

Answer 20

Communication transmitted without words

Question 21

What is verbal intonation?

Answer 21

An emphasis given to words or phrases that conveys meaning

Question 22

What is filtering?

Answer 22

The deliberate manipulation of information to make it appear more favorable to the receiver

Question 23

What is information overload?

Answer 23

When information exceeds our processing capacity

Question 24

What is jargon?

Answer 24

Specialized terminology or technical language that members of a group use to communicate among themselves

Question 25

What is active listening?

Answer 25

Listening for full meaning without making premature judgments or interpretations

Question 26

What is formal communication?

Answer 26

Communication that takes place within prescribed organizational work arrangements

Question 27

What is informal communication?

Answer 27

Communication that is not defined by the organization's structural hierarchy

Question 28

What is downward communication?

Answer 28

Communication that flows downward from a manager to employees

Question 29

What is upward communication?

Answer 29

Communication that flows upward from employees to managers

Question 30

What is lateral communication?

Answer 30

Communication that takes place among any employees on the same organizational level

Question 31

What is diagonal communication?

Answer 31

Communication that cuts across work areas and organizational levels

Question 32

What are communication networks?

Answer 32

The variety of patterns of vertical and horizontal flows of organizational communication

Question 33

What is grapevine?

Answer 33

The informal organizational communication network

Question 34

What are open workplaces?

Answer 34

Workplaces with few physical barriers and enclosures

Question 35

What is ethical communication?

Answer 35

Communication that includes all relevant information, is true in every sense, and is not deceptive in any way