Engage / Air

Question 1

What are key KPI’s for Engage

Answer 1

TCO

Recording ability

Real-time streaming latency

Question 2

What are the Business Challenges for Engage

Answer 2

Recording every customer interaction across all channels

Upgrades and cost reduction

Question 3

What are Key Capabilities for Engage

Answer 3

• One system to Record through all Channels

* Hight Availability and redundancy

Question 4

What are disco Q’s for Engage

Answer 4

How do you record across multiple channels?

What is your cloud strategy when it comes to recording?

What business Continuity do you have in place for recording

Question 5

What are differentiators for Engage

Answer 5

It offers low latency real-time streaming which supports solutions such as RTA and Fraud Prevention

Most Scalability - up to 5K channels which lowers TCO

Question 6

What are Competitors for Engage

Answer 6

Genesys / Verint

Question 7

What are key successes for Engage

Answer 7

Citigroup - No recording loss worldwide. Users can listen to call for quality and audit without storage duplication

Question 8

What are Buyer Persona’s for Engage

Answer 8

Head of IT

Operations Mgr

Chief Compliance