NEVA Flashcards
What are KPI’s for NEVA
Average handle time (AHT)
Firs contact resolution (FCR)
Training Time
What are buyer persona’s for NEVA
Head of transformation
COO
Head of Automation
Head of innovation
IT managers
What are business Challenges for buy personas for NEVA
Reduce onboarding and training times
Improve customer satisfaction & employee retention
What are key capabilities for NEVA
- Real-time, user interaction virtual attendant
- Real-time desktop guidance
- Real-Time Automation of routine processes
What are disco Q’s for NEVA
What are your plans to reduce the number of systems
What are you plans to reduce the time it takes to onboard your new employees
What are differentiators for NEVA
Real time guidance
A unified system that pulls other applications into one.
What are Competitors for NEVA
Automation Anywhere / UIPath / Pega
What are Success Stories for NEVA
Blue Cross blue shield reduced AHT and increased customer satisfaction
