Canberra Health Service

Question 1

NEW ELEMENTS IN THE HEALTH SERVICES

Answer 1

• state the art Bundaberg hospital

- medical program by 2022

Question 2

Values

Answer 2

created in 2019 by workers

“Values are the core beliefs, philosophies, and principles that underpin our organisation”
- they influence decision making on a daily basis

CARE Through patients eyes

collaboration
accountability
respect
excellence

Question 3

Care through patients eyes

Answer 3

• introduce ourselves and communicate clearly in simple language
• advocate
• empathy, compassion, dignity
• equitable care

example: NESB , VAX HUB

Question 4

Collaboration

Answer 4

• work as a team to achieve PC outcomes for patients
• value everyone
• everyone brings something to the tea,
• uplift and encourage
• kind and safe working environment

example: ICU

Question 5

Accountability

Answer 5

• do what you say you will do
• open disclosure
• responsibility
• positive attitude
• speak up even when it’s hard
• use resources effectually

Manual handling example

Question 6

Resp

Answer 6

Respectful

• means we value everyone
• We take the time to listen so that we can understand different points of view.
• And we communicate clearly and sensitively to acknowledge each other’s needs, choices and experiences.
• Through our thoughtful teamwork we create great partnerships that solve problems to make the most of opportunities.
• privacy and dignity

Example : VAX HUB

Question 7

Excellence

Answer 7

• strive for excellence in all that we do
• work for results I am proud of
• look for better ways of thinking
• opportunities to learn

example: undergrad courses and also watching when something was out of SOP

Question 8

The department of health responsibilities

Answer 8

1. customers first
2. ideas into action
3. unleash potential
4. be courageous
5. empower people

Question 9

ROLE OF RN

Answer 9

• follows NMBA standards, codes,
• educational preparation
• relevant legislation
• evidence-based practice

Question 10

Grievance policy

Answer 10

“individual employee grievances”

Employee grievances are to be managed and resolved using a three-step process (as outlined in
Attachment One):
• local action (stage one).
• internal review of a decision made following local action (stage two)
• where applicable, external review of a decision made at internal review (stage three).

Question 11

Holistic approaches

Answer 11

• reassurance
• empathy
• listening
• cup of tea
• emotional support
• social work contact
• education
• resources, pamphlet
• Relax them in stressful situations