Quality Customer Service Flashcards
True or False
Caring and quality service are not mutually exclusive; in fact, only when these aspects of care are combined in the health care setting are we able to satisfy the needs of our patients and provide the quality they have to expect.
True
True or False
Patients don’t want to be free of pain and discomfort.
False
The quality or state of having many different forms, ideas, etc. Affects the perception of each patient on the quality of customer service.
Diversity
True or False
Avoid difficult and uncommon words and idiomatic expressions.
True
True or False
We tend to speak faster for the patient to understand.
False
These are the people from outside the hospital such as patients, their families physicians, and others within the community.
Outside Customers
These are the members of other departments, co-workers, and radiologists.
Inside Customers
True or False
Your enthusiasm about physicians, other departments, or co-workers conveys that the patient is in good hands.
True
True or False
Performing the examination requires clear communication with the patient.
True
True or False
Taking the patient’s history greatly assists the radiologist in interpreting the radiographs.
True
It tells others that we respect what they have to say and that we are here to help if we can.
Effective Listening
It is the understanding and accepting the other person’s position without necessarily agreeing or disagreeing.
Empathy
True or False
When answering a call just reply so that it finishes early.
False
True or False
Delivering high-quality customer service benefits everyone.
True
True or False
From the patient’s perspective, privacy is important.
True
