communication

Question 1

define communication

Answer 1

The transmission of an idea or feeling so that the sender and receiver share the same understanding.

Question 2

define effective communication

Answer 2

when the listener receives, interprets, and understand the message as intended by the speaker

Question 3

define assertive communication

Answer 3

the honest expressive of opinions and feelings in a way that does not infringe on the rights of others

Question 4

why is communication important?

Answer 4

• In establishing and maintaining social relationships of all sorts.
• we need to communicate with other people, therefore an essential part of interpersonal effectiveness.

Question 5

what are the features of effective communication?

Answer 5

• Active Listening
• Eye contact
• Posture
• Simple language
• Appropriate pace and volume
• Questioning skills
• Not allowing yourself to be distracted or going off on tangents.

Question 6

what are 3 features of active listening?

Answer 6

• Requires paying attention and being able to receive, understand and respond to the messages.
• Listeners are NOT passive recipients of talk.
• Listeners show speakers they are listening through nonverbal and verbal communication.