SOP Crew Resource Management CRM Flashcards
What is known as the promotion of safe operations and overall performance through the optimum use of available resources including:
people,
procedures and
equipment?
Crew Resource Management CRM
What is the promotion of safe operations through the continuous process of:
identifying,
avoiding
and managing operational threats and human errors?
Threat and Error Management TEM
What is the goal of CRM/TEM?
To maximise flight safety by minimising incidents and accidents caused by human factors.
Name the CRM/TEM skills
CLeMoPSitWoC
Communication
Leadership Effectiveness
Monitor/Cross Check
Planning and Decision Making
Situational Awareness
Workload Management
Crew and Self Evaluation
What is the exchange of information, ideas, and/or instructions in a timely manner?
Communication
Remember - “C.U.S.” words to raise red flag to other crew members
What is the exercise of responsibilities in a manner that promotes teamwork, professionalism and mentoring?
Leadership Effectiveness
What is actively monitoring of cabin and customers, verifying crewmember actions, and resolving inconsistencies?
Monitor/Cross check
What is incorporating relevant information, developing operational strategies and choosing the best course of action consistent with safe, reliable and efficient operations?
Planning and Decision Making
What is correctly assessing the current and anticipated environment; identifying and anticipating threats and errors?
Situational Awareness
What is effectively managing tasks to optimise overall performance?
Workload Management
What is openly and objectively evaluating performance after an eventful task, and recognising personal strengths and weaknesses?
Crew and Self Evaluation
What is a simply stated way to manage threats?
- Identify and
- PREPARE
What is a simply stated way to manage errors?
- Identify and
- REPAIR
What is it called when TEM fails?
Undesired Aircraft State UAS
What are three Communication & Monitoring strategies intended to progressively heighten awareness (raise a red flag to other crew members)?
CUS words
Concerned
Uncomfortable
Safe
The increase in intensity from C to U to S
They begin with, “I’m Concerned with…” when conveying concern about an issue.
