1.10 Flashcards
(10 cards)
What are the four basic legal rights of consumers?
- Safe products.
- Accurate product information and descriptions.
- Full disclosure of the terms of sale.
- Consumer guarantees and warranties are honoured.
What is the Australian Consumer Law (ACL)?
The ACL is a national consumer law introduced in 2011 that operates under the Competition and Consumer Act 2010, protecting all Australian consumers and businesses.
What are some undesirable business practices the ACL protects consumers against?
- Misleading and deceptive advertising.
- Unconscionable conduct.
- Misrepresentation of product contents.
- Unfair trade practices.
- False claims regarding goods and services.
What is the role of the ACCC?
The ACCC administers and enforces the Competition and Consumer Act 2010.
What are common methods of misleading advertising?
- Fine print.
- Before and after advertisements.
- Unsubstantiated tests and surveys.
- Misleading country of origin claims.
- Misleading packaging.
What consumer guarantees does the Competition and Consumer Act 2010 provide?
Consumers are guaranteed that goods are of acceptable quality, fit for purpose, match the description, comply with warranties, are legally owned by the seller, and have spare parts available.
What guarantees are provided for services under the Competition and Consumer Act?
Services must be fit for purpose, provided with reasonable skill and care, and provided within a reasonable time.
What should a consumer do if something goes wrong with a purchase?
The consumer should seek a remedy from the business, usually in the form of a refund, replacement, or repair.
What responsibilities do consumers have?
Consumers must pay the correct amount, purchase from ethical sources, use products environmentally friendly, and accept most of the risk when purchasing.
What does ‘caveat emptor’ mean?
‘Caveat emptor’ is Latin for ‘let the buyer beware’, indicating that the buyer accepts the risk when purchasing goods.
