1.13 Flashcards
(13 cards)
What do the signs ‘No refunds’ and ‘No exchanges’ imply?
They are misleading and unlawful; consumers have rights to refunds or exchanges under certain circumstances.
Consumers can seek refunds or exchanges if goods are faulty, incorrectly labeled, or do not perform as promised.
What basic rights do consumers have regarding faulty goods?
Consumers can seek a refund or exchange if goods are faulty, incorrectly labeled, or do not perform as promised.
This includes situations where the goods were faulty when manufactured.
What should you do if a repairer causes damage to your appliance?
The repairer may be liable for any damage caused if the service is not carried out with care and skill.
Consumers have rights regarding the quality of services provided.
What is the first step to take if you encounter a problem with a purchase?
Contact the trader either by phone or in person.
It may be necessary to put your complaint in writing.
What is an important point to remember when making a complaint over the phone?
Always get the name of the person you are talking to.
This helps in keeping track of conversations and accountability.
What should you keep as proof when making a complaint?
Written records of conversations, copies of letters and emails, receipts, dockets, or credit accounts.
These documents support your claims and prove your purchase.
What should you do with a faulty good?
Return it promptly and request a receipt if you leave it with the trader.
A receipt serves as proof of the return.
What is the next step if you are not satisfied after contacting the trader?
Contact your local NSW Fair Trading office for advice.
This may involve lodging a formal written complaint.
What does the NSW Civil and Administrative Tribunal (NCAT) handle?
Consumer claims, tenancy issues, building works, equal opportunity, and administrative reviews of government decisions.
NCAT can generally hear claims up to the value of $40,000.
What orders can the NSW Civil and Administrative Tribunal make?
- Order that money owed does not have to be paid
- Order for goods or services to be provided
- Order faulty goods be fixed or replaced
- Order a refund and goods to be returned.
The tribunal’s decisions are legally binding.
What is the nature of the meetings conducted by the NCAT?
They are informal, closed hearings not open to the public.
An informal atmosphere is maintained to facilitate discussions.
Who conducts their own case during the NCAT meetings?
Both parties, the consumer and the trader, conduct their own case without legal representation.
This emphasizes accessibility for individuals without legal assistance.
How long after lodging a complaint will the NCAT meeting typically occur?
Within four to five weeks.
This timeframe allows for proper scheduling and preparation.
