week 1

Question 1

what is denotative meaning?

Answer 1

a words main meaning (dictionary definition of a word)

Question 2

what is connotative meaning?

Answer 2

the subjective meaning of a word, impacted upon personality, past experience, context, or personal circumstances

Question 3

ineffective types of communication

Answer 3

hearing only 
evaluative (judgemental) listening
stereotypes
excessive filtering/bias listening 
interrupting and inappropriate advice giving

Question 4

effective communication

Answer 4

active listening
good micro skills (verbal and nonverbal behaviours to engage)
client centred/other orientated
recognise and work to manage biases

Question 5

what happens to providers skills over time? and why?

Answer 5

they deteriorate over time as training suppresses empathy and become less holistic over time

Question 6

what is a receiver?

Answer 6

second person

Question 7

what is the sender?

Answer 7

first person

Question 8

what is the observer?

Answer 8

third person

Question 9

what fraction of patients leave with unanswered questions?

Answer 9

1/3

Question 10

what fraction of patients dont follow medical advice?

Answer 10

2/5

Question 11

why might people not follow medical advice?

Answer 11

the information was too difficult to understand
the task is too difficult
they dont agree with the advice

Question 12

how much information do patients remember or understand?

Answer 12

half

Question 13

how to communicate professionally?

Answer 13

honest, sincere, trustworthy, respectful
maintain confidentiality
collaborates with relevant health professionals
supports, educates, coaches and counsels patients
dont discriminate

Question 14

what does the sender do?

Answer 14

is the person who encodes the message for delivery

Question 15

what does the receiver do?

Answer 15

the person who decodes the message

Question 16

what is something that interferes with how accurately a message is sent or perceived?

Answer 16

noise both physical eg. sirens and psychological eg. thinking you’re going to miss the bus

Question 17

what is the context regarding messages?

Answer 17

the overarching physical of psychological environment that guides how a message will be interpreted. eg, denotative and connotative

Question 18

what is other orientated?

Answer 18

a perspective that is taken during communication where your focus is on the needs/wants of the person and not your own

Question 19

what is evaluative (judgemental) listening

Answer 19

when you listen to what someone has to say but will do so while making judgements about that persona and the way that person is proceeding with the topic of the conversation

Question 20

what can you do instead of evaluative listening?

Answer 20

critical listening

active listening

Question 21

what is critical listening

Answer 21

evaluates information they are being given without using this info to form an unhelpful judgement of the person they are listening to

Question 22

what is active listening?

Answer 22

a form of listening in which the listener makes verbal and non-verbal contributions to the conversation with the intention of understanding the speakers message

Question 23

what is stereotyping?

Answer 23

abbreviated or simplified perceptions of people that are often misleading or inaccurate

Question 24

what is filtering?

Answer 24

the unconscious blocking of parts of a message to only process information that conforms to your point of view, potentially resulting in biased listening

Question 25

why do you want to avoid giving patients advice?

Answer 25

it impacts their ability to form personal agency

Question 26

what is personal agency

Answer 26

the belief that you can successfully manage your environment and the hurdles that this environment may present you with

Question 27

what type of role do you need to adopt to be an effective communicator?

Answer 27

a second person role and be other oriented

Question 28

what is a common form of interrupting?

Answer 28

finishing someone’s sentence or cutting someone off mid-sentence to ask them a question

Question 29

what are the two types of interruptions?

Answer 29

malignant (unacceptable interruption)

benign (acceptable interruption)

Question 30

what is the outcome of evaluative/judgement listening?

Answer 30

giving inappropriate advice

Question 31

what is the least effective learning style?

Answer 31

Habitual action

Question 32

what is habitual action?

Answer 32

lower-order learning style based on the rote learning information without really stopping to think about how that information integrates into your worldview

Question 33

what is the most effective learning style?

Answer 33

critical reflection

Question 34

what is the understanding learning style?

Answer 34

lower-order learning style based on questioning and comprehending information without putting further thought into the topic

Question 35

what are the types of learning styles? Rank them worst to best

Answer 35

habitual action (worst)
understanding
reflection
critical reflection (best)

Question 36

what is the reflection learning style?

Answer 36

the contemplation of your skills as a communicator with the aim of improving the accuracy and effectiveness of this communication

Question 37

what is critical reflection learning style?

Answer 37

higher-order reflective learning style that incorporates reflection but also moves beyond this when students question their assumptions and alter their perceptions of things to potentially change their future behaviour

Question 38

what is reflection?

Answer 38

the contemplation of your skills as a communicator with the aim of improving the accuracy and effectiveness of this communication