week 3 Flashcards
what are micro skills
the verbal and non-verbal behaviours that you perform with the aim of engaging with another person in an effective exchange of messages
why are micro skills important
help the client to tell their story
develop the relationship
enable reflection and choice
create a new experience
what is an essential non-verbal micro skill
attending (physically) by being: (SOLER) square open lean in eye contact relaxed
essential verbal micro skills
minimal responses paraphrasing - reflecting content - reflecting feelings effective questioning summarising clarifying
what is attending
physical attending (SOLER)
expressiveness
mirroring posture
what is the value of attending
conveying availability and presence supports a sense of safety and comfort encourages clients to keep talking helps us the be genuine demonstrates empathy and compassion
what do you need to be mindful of when attending
agreeing endorsing stereotypical counsellor mannerisms not responsive to client fakeness
define mind reading
assuming you know what the other person feels and thinks without asking
define rehearsing
planning what you want to say next and missing whats being said now
define filtering
listening only to things that are important or relevant to you and ignoring the rest (even if its important to the other person)
define judging
evaluating the other person and what they said rather than really trying to understand how they see the world
define daydreaming
getting caught in memories or fantasies while someone is talking to you
define advising
looking for suggestions and solutions instead of listening and understanding
define sparring
invalidating the other person by arguing and debating
define being right
resisting and ignoring any communication that suggests you are wrong or should change
