week 4

Question 1

what is paraphrasing for reflection of content

Answer 1

reflecting content is listening accurately to another person and reflecting the essence of the content of the communication to other in your own words

Question 2

what does a good paraphrase do

Answer 2

adds nothing, omits nothing, and distorts nothing

Question 3

why do we paraphrase for reflection of content

Answer 3

it lets the speaker know they are being heard, understood, cared for, and supported
provides feedback which promotes insight
clarify understanding
reduces repetition

Question 4

what do you need to be mindful of when paraphrasing for reflection of content

Answer 4

parroting/restating facts 
interpreting 
labelling 
putting new ideas/thoughts into the clients head 
taking the clients side

Question 5

what is reflection of feelings

Answer 5

identifying the feelings and emotions in a persons verbal and body language and stating/reflecting those feelings back to the client
practitioner acting as a mirror to the clients emotional state

Question 6

why do we reflect on patients feelings

Answer 6

brings vaguely expressed feelings into clearer awareness
validates feelings and demonstrates an acceptance of feelings
helps people experience rather than avoid emotions
facilitates the clients movement toward greater self-awareness and self-understanding
deepens relationship between client and practitioner

Question 7

what do you need to be mindful of when reflecting feelings

Answer 7

family and cultural backgrounds means feelings are expressed differently
our own experiences of emotions
timing
how we offer

Question 8

why is it hard to express emotions

Answer 8

vulnerability
embarrassment
saving face
vocabulary/clarity

Question 9

what is summarising

Answer 9

ties together several ideas and descriptions of feelings into one statement
broader and encompasses a longer period of conversation than paraphrasing

Question 10

why do we summarise

Answer 10

sorts out disconnected material into more manageable units

Question 11

what do you need to be mindful of when summarising

Answer 11

not always essential
a re-run of what has been covered
a tabulation of every issue that has been raised

Question 12

what is clarifying

Answer 12

checking with the speaker that what is being heard and understood is accurate

Question 13

why do we clarify

Answer 13

helps develop a shared understanding

supports clients to identify values, beliefs, intentions, decisions

Question 14

what do you need to be mindful of when clarifying

Answer 14

narrowing the clarification

clarifying too early

Question 15

what is clarifying the clients comprehension

Answer 15

checking with the client about what is being heard and understood is accurate

Question 16

why do we clarify clients comprehension

Answer 16

ensure the client understands what is being discussed
support next steps
identify areas of uncertainty/barriers to next steps

Question 17

things to be mindful of when clarifying clients comprehension

Answer 17

non-judgemental

multiple forms of communication for future reference

Question 18

what does open questions do

Answer 18

encourage people to talk, provide you with maximum information and let the client head in the direction they want or need to take
often relate to feelings, thoughts and understandings tend to open the conversation up

Question 19

what do closed questions do

Answer 19

they can help the counsellor to focus the client or gain very specific information
questions that lead to yes or no

Question 20

different types of questions

Answer 20

transitional 
probing questions 
circular
scaling 
goaling 
leading question 
clarifying questions

Question 21

what is a transitional question

Answer 21

establishing connections/links
often to an earlier part of the discussion
eg. earlier you mentioned —, i’m wondering how you are feeling about that now

Question 22

what is a probing question

Answer 22

meant to encourage clients to enlarge or expand on their initial response
eg. can you say more about that?

Question 23

what is a circular question

Answer 23

perspective of the other

eg. how do you imagine your brother would feel about —?

Question 24

what is a scaling question

Answer 24

tracking change

eg. on a scale of 1-10 how much does this hurt?

Question 25

what is goaling questions

Answer 25

establising direction

eg. what would you like to take away from this session?

Question 26

what is a leading question

Answer 26

usually subtly points to the responders answer in a certain direction

Question 27

what is a clarifying question

Answer 27

open questions used by the counsellor to make sure they fully understand what the client means

Question 28

things to be mindful of when asking questions

Answer 28

bombardment/grilling 
multiple questions 
closing down questions 
questions as statements 
why questions

Question 29

types of verbal communication

Answer 29

assertive
passive
aggressive

Question 30

what are some first person skills

Answer 30

non-verbal communication 
verbal communication 
'i' language 
disclosure/feedback 
speed, tone, pauses, silence, space

Question 31

what is an assertive communicator

Answer 31

delivering a message in a way that respects the rights and opinions of everyone involved in the interaction

Question 32

what is a passive communicator

Answer 32

deliver a message in a way that allows another’s rights or needs to take precedence over yours

Question 33

what is aggressive communicator

Answer 33

deliver a message in a way that suggests your rights or needs are more important than others