Chapter 2 Flashcards
What is change management?
The process of preparing for, planning, and leading change
Change management goals:
Understanding Engagement Collaboration Acceptance Adoption
Who is involved in the change process?
Change managers
Directing Change
Managing change
Implementing change
Who is involved in the change process?
Those being ´´managed´´
Impacting by change
Who is involved in the change process?
Managers
Directing Change
Managing change
Implementing change
Impacting by change
so both of change managers and those being managee
Where does change begin?
Change begins on an individual level
individual changes then spread throughout the organization and can either help or hurt the change process
Why change? reason for change
Burning Platform
Threatens the health and life of the organization
Continuous improvement
Netflix
Scaling back operations
Victoria Secret
Organizations striving for improvement of an organization
Facilitate Growth
Amazon
Growth = change
Merge and Acquisitions
Kraft Heinz
