exam p Flashcards
What are the 8 Internal Barriers to Change?
Fear Trust Control Motivation Insecurity Learned Helplessness Apathy Change Fatigue
What are the 5 Reasons for Change?
Burning Platform Continuous Improvement Facilitate Growth Scaling Back Operations Mergers and Acquisitions
What is the Pareto Principle?
The Pareto Principle states that 80% of the effects come from 20% of the causes.
In change management this means that 80% of the resistance to a change comes from
20% of the people involved in the change.
Out of the 20% of the people causing the 80% of the resistance, 80% only needs more
information to overcome their resistance. This means that only 4% of the people (20% out
of 20%) has real resistance to change
What are the 5 External Barriers to Change?
Change Complexity Lack of Clear Vision Lack of Clear Direction Mismanaged Expectations Lack of Capability and Capacity
What are the 3 Components of Attitude?
Affective
Behavioral
Cognitive
What are the nine pitfalls of change messaging?
Semantics Ambiguous statements Built in assumptions Directive Implicit cases Negation Scope of action Time reference ambiguity Messaging mediums
5 Change management goals
Understanding Engagement Collaboration Acceptance Adoption
What are the Five Levels of Intimacy?
Safe Communication Others' Opinions and Beliefs My Opinions and Beliefs My Feelings and Experiences My Needs, Emotions, and Desires
What are the four steps of the active listening method?
Listen
Paraphrase
Clarify
Respond
What are the seven accountabilities and responsibilities of an organization during change?
communicate proposed changes and rationale
to set and manage expectations
to engage people throughout the process
to provide opportunities for knowledge transfer and building individual confidence
to provide ongoing support to those impacted
to provide positive reinforcement and a reliable governance structure
demonstrate the effectiveness of the change efforts
Name the 5 waves of trust
Societal Market Organizational Relationship Self
Name the four Key Relationships used to understand the business is not in line with reality
for this company?
Relationship to Customers & Clients
Relationship to Partners & Vendors
Relationship to Competition
Relationship to Industry
What are the four things about teams to consider when selecting and working with stakeholders?
Team Structure
Team Culture and Dynamics
Team Demographics
Team Function, Roles, and Responsibilities
To build trust you can use
Techniques that can build trust include: Upfront communication Clear direction Creation of a strong vision statement Roadmapping Kaizen events Determining a solid communication architecture Hosting hackathons and skunk works Quick wins Mentoring and training sessions
Name 5 Change Considerations
Culture Capacity & Capability Organizational Structure Roles & Responsibilities Level of intimacy
