Chapter 5 Flashcards
Business Model
How do organizations capture, create and deliver value across economic, social, cultural and other applicable contexts
Business Canvas Model
What product and/or services do they produce/ sell
What will that cost them?
Who is their target market/customers
Who will help them
How they create value
How they make money
Two-fold influence
Why - it informs of value drivers of the organization
How - it recommends where to change and what changes to be implemented
4 Key relationships
Relationship to Competition
Relationship to Industry
Relationship to Partner & Vendors
Relationship to Customers & Clients
Organizational Structure
(what is the underlying driver)
Think about how these ways influence the adoption rate of change within an organization.
To meet business strategic objectives
To meet the ego of leadership
To react to the world around it
Climate
Climate contributes to how well the people impacted will react, recover and adopt changes.
Culture is about how they interact with one another and reinforce reactionary behaviour.
The 5 waves of trust
Societal
Market
Organizational
Relationship
Self
5 level of intimacy
Safe communication
Others´ opinions & beliefs
My opinions & beliefs
My feelings, experiences
My needs emotions & desires
Business culture
Vision Mission
Performance-based organization
Culture fostered by leadership
Profit-based organization
Customer loyalty
Brand strength
Relationship to Competition
every organization has some sort of competition, an organization that sells the same set of products and services to the same customer base.
Relationship to Industry
This describes how the organization sees itself in terms of the industry it serves.
Relationship to Partner & Vendors
This relationship that an organization has with its partners and vendors describes how the business finds the resource needed to provide its products and services to its customer base
Relationship to Customers & Clients
This relationship between an organization and its customers describes how an organization perceives, values and interacts with those people or entities that buy its products and services.
5 waves of trust
Self
self-trust is all about credibility the core of crediblility: - Integrity - Intent - Capability - Result
5 waves of trust
Relationship
Relationship trust is all about behavior. it has 13 specific behaviors:
- straight talk
- Demonstrating Respect
- Creating transparency
- Righting past wrongs
- Demonstrating loyalty
- Delivering result
- Improving on demonstrating accountability
- Confronting reality
- Clarifying expectations
- Practising and demonstrating accountability
- Listening before speaking
- Keeping commitments
- Extending trust
