Unit 2.3: Evaluation of Training Effectiveness

Question 1

Donald Kirkpatrick’s Criteria for Training Evaluation

Answer 1

1. Reactions
2. Learning
3. Behavior
4. Results

Question 2

Jack and Patricia Phillips Evaluation Criteria

Answer 2

1. Reaction and perceived value
2. Learning and confidence
3. Application and implementation
4. Impact and consequences
5. Return on investment

Question 3

Application Objectives

Answer 3

Explain how the skills gained in a training program will be applied by the trainees on the job

Question 4

Impact Objectives

Answer 4

Describe how the application of the new skills by the trainees will impact the organization

Question 5

Utility Analysis

Answer 5

A cost-benefit analysis of training.