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CPT > Chapter 2 > Flashcards

Chapter 2 Flashcards

1
Q

Why is it important for fitness professionals to pay attention to their personal grooming when working in a fitness facility?

A

Personal trainers are professionals. Having a professional appearance can help ensure that clients treat personal trainers as the professionals they are.

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2
Q

What is the best choice of attire to an interview at a health club?

A

Professional business attire

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3
Q

What is a prospect?

A

An individual who has been identified as a potential client

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4
Q

When working in a health club, what piece of equipment would it be essential to know the location of?

A

The AED, in case the personal trainer will need to perform CPR on a health club member

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5
Q

Dan, an NASM Certified Personal Trainer, completed what he felt was a very successful interview with the hiring manager at a top fitness studio. What is the best course of action if Dan is interested in moving on to the next phase of the interview process?

A

Writing a handwritten note to thank the hiring manager for the opportunity to interview for the job

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6
Q

During an interview with the hiring manager at a large health club, Sarah, an NASM Certified Personal Trainer, is asked how she can contribute as a personal trainer even though she has no formal experience working in the field. What would be the most appropriate response?

A

Sarah discusses her previous work experience in a busy day care, where she had to multitask multiple times a day to perform her job duties. She thinks the multitasking helped prepare her for the demands of a busy fitness floor.

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7
Q

What statement best describes the main benefit for establishing a brand identity?

A

A brand identity establishes a top-of-mind presence.

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8
Q

Karim, an NASM Certified Personal Trainer, recently retired from playing professional football and is beginning his career in the fitness industry. How can Karim best promote his experience as a professional athlete?

A

Karim’s experience as a professional athlete allows him to create a unique selling proposition (USP) allowing club members to exercise with a former professional athlete.

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9
Q

What is something that allows a fitness professional to stand out from others in featuring their services?

A

Unique selling proposition (USP)

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10
Q

Which of the following answers indicates a primary difference between working as an independent contractor and working as an employee?

A

An independent contractor is responsible for paying their own taxes, while an employee has taxes withheld by the employer.

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11
Q

How can fitness professionals earn CEUs?

A

Attending fitness industry conferences

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12
Q

Which statement best describes the final stage of the sales process?

A

Making the sale by asking for a financial commitment to solving the customer’s needs

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13
Q

What is the purpose of a professional personal training certification?

A

To ensure that individual job candidates can demonstrate the ability to perform the tasks required for this job category

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14
Q

How many CEUs does the mandatory CPR/AED certification provide for renewal of the NASM-CPT credential?

A

0.1

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15
Q

Prior to ever working with a client, what is the most important priority when starting an independent personal training business?

A

Purchasing liability insurance and appropriate business licenses

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16
Q

What is a professional development technique that helps individuals identify their personal strengths and weaknesses, opportunities for growth, and potential threats to success?

A

A SWOT analysis

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17
Q

What is the most appropriate way to conclude a sales presentation with a potential client?

A

Asking for the sale and scheduling the first session

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18
Q

Mac, an NASM-CPT, has been working as a personal trainer at a health club for almost 3 years. He has consistently received positive job evaluations, making him eligible for a promotion. What opportunity would be the most appropriate to pursue, given his experience?

A

Fitness manager

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19
Q

Why can personal trainers be considered among the most important employees within a health club?

A

Personal trainers come in direct contact with members and can have the greatest influence on whether members achieve results.

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20
Q

Bridget, an NASM Certified Personal Trainer, is looking for ways to satisfy her CEU requirement. Which of the following would be an accepted means to fulfill this requirement?

A

Completing an NASM specialization worth 1.9 CEUs, along with a CPR/AED course for 0.1 CEUs

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21
Q

What statement best describes a premium health club?

A

A health club that features multiple group-fitness studio options and provides a selection of high-end amenities

22
Q

Javier has recently earned his NASM Certified Personal Trainer credential and is starting to apply to health clubs for his first job as a personal trainer. Which job from his previous non-fitness industry work experience demonstrates qualities that would best be applicable to personal training?

A

Restaurant server

23
Q

In a SWOT analysis, which of the following would be an example of a strength?

A

Having the NASM-CPT credential

24
Q

What is forecasting?

A

A business management technique that helps predict how much work is needed to meet a revenue goal

25
Q

Jessica is looking to grow in her career as a personal trainer. Which employment option would offer her the best chance to provide mentorship to fitness professionals, use managerial skills, and respond directly to member needs when necessary?

A

Fitness manager

26
Q

Which statement best describes the second stage of the sales process?

A

Communicating solutions for the customer’s needs

27
Q

Recently, what has become an effective way to deliver customized exercise solutions to clients based on their individual needs?

A

Offering online coaching programs

28
Q

How many pages are most appropriate for a resume?

A

One to two pages

29
Q

Rather than simply designing workout programs to change appearance, the modern personal trainer has evolved to a professional responsible for producing which of the following?

A

Improving overall health and movement quality for their clients

30
Q

Roberta is an NASM Certified Personal Trainer who is going to be working as an independent contractor at a popular health club. What is the most important step to take before starting her job?

A

Purchasing liability insurance to protect her personal assets

31
Q

What marketing strategy would be most effective at helping a fitness professional tell a story and create an instantly recognizable level of service?

A

Creating a brand identity

32
Q

For a Certified Personal Trainer, what would provide the most time-efficient option for increasing income potential?

A

Learning how to lead group training programs

33
Q

What is an important step after conducting an interview with a potential employer?

A

Sending a handwritten thank-you letter or an email

34
Q

How often does an NASM Certified Personal Trainer need to renew their certification?

A

Every 2 years

35
Q

What statement best describes a mid-market health club?

A

A health club that provides all the features of low-cost clubs and additional amenities like higher-end locker rooms, snack and supplement sales, and group fitness workouts included in the price of membership

36
Q

What most correctly identifies the purpose of a resume?

A

A resume allows a job candidate to present their job skills to a potential employer.

37
Q

Beth is considering opportunities for how to begin her career as a fitness professional. If her primary goal is to earn a stable income by helping clients reach their fitness goals, which of the following would provide the best option?

A

Working for a premium health club company

38
Q

How are open-ended questions best used during the sales process?

A

The questions identify the customer’s wants, needs, fears, and desires.

39
Q

What statement best describes a nonprofit health club?

A

A health club that uses revenue from fitness programs and memberships to cover operational costs, improve facilities, and fund a wide range of community-based initiatives

40
Q

Roderick, an NASM-CPT, has submitted his application to be a personal trainer through the website of a large health club company. What will provide the best opportunity to get noticed by the hiring manager?

A

Wearing a suit and tie to the health club to drop off a resume with the hiring manager and complete an application in person

41
Q

Denise has just earned her NASM Certified Personal Trainer credential and has been hired at a health club. She hopes to attract and retain clientele to grow her business. What qualities would most help Denise be successful in her new career?

A

Providing accountability, support, feedback and guidance, and results

42
Q

Which statement best describes the first stage of the sales process?

A

Identifying a customer’s needs

43
Q

Robert is a recently retired military veteran. He has earned his NASM-CPT credential because he wants to help young people prepare for the physical demands of serving in the military. Which employment options provide him with the greatest access to potential clients in all geographic locations?

A

Conducting online coaching and personal training

44
Q

Why is continued education required for NASM Certified Personal Trainers?

A

To ensure that fitness professionals stay current on the latest understandings and research findings within the industry

45
Q

What statement best describes a low-cost health club?

A

A health club that offers a low-price membership, often including very few amenities other than access to exercise equipment

46
Q

Maria is interviewing for her first job as a fitness professional at a boutique fitness studio. Which previous experience would she want to make sure to discuss during the interview to demonstrate qualities of a Certified Personal Trainer?

A

Maria was repeatedly recognized as a top salesperson at the clothing store where she has been working.

47
Q

What term describes the process of building a relationship based on communication and trust?

A

Building rapport

48
Q

What is the most effective way to learn more about a large health club company before an interview with a hiring manager?

A

Reviewing the company website and social media channels to learn about all the programs and services offered

49
Q

Before studying to become an NASM Certified Personal Trainer, Kim worked as a copywriter for a large ad agency. Now that she is working as a personal trainer at a fitness studio, she is looking for additional income opportunities. Which of the following would provide her with the best option for increasing her earning potential?

A

Marketing her services as a writer to create blogs and social media posts for her studio as well as other fitness professionals in her area

50
Q

Identify the correct number of continuing education units (CEUs) that an NASM Certified Personal Trainer needs to complete in a 2-year cycle to renew the certification.

A

2

51
Q

Why is continued education required for NASM certified personal trainers?

A

To ensure that fitness professionals stay current on the latest understandings and research findings within the industry

CPT (23 decks)

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