Handout 5 Flashcards
Culture is constantly created and changed as groups of people socially interact with one another, as well as allows cohesion between two (2) or more people from distinct organizations, working as a connecting factor.
inter-organizational culture
founders Steve Jobs of Apple, Sam Walton of Walmart, Mark Zuckerberg of Facebook, Elon Musk of Tesla, and others who have made outstanding contributions to their organizations.
Heroes
often about founders and others who have made extraordinary efforts. These include Sam Walton visiting every Walmart store yearly, or someone driving through a blizzard to deliver a product or service
Stories
McDonald’s Q, S, C, V (or quality, service, cleanliness, and value).
Slogans
plaques, pens, jackets, or a pink Cadillac at the cosmetics firm Mary Kay.
Symbols
recognition or awards night for employees, brands, and Jollibee Food Corporation branches.
Ceremonies
includes the observable things that people do and say, or the actions employees take.
Behavior
represent how people believe they ought to behave, and beliefs represent “if, then” statements like “If I do X, then Y will happen.”
Values
provide the operating principles that guide decision making and shape the behaviors that result in level- 1 culture
Values and beliefs
part of organizational mission statements,
Slogans
a formal statement of values and beliefs.
philosophy
values and beliefs that are so deeply ingrained that they are considered unquestionably true
Assumptions
aspects that sustain and allow the beginning of the development of an inter-organizational culture.
Initial Elements
any physical phenomenon to which people assign a name, meaning, or value.
Shared symbols
increases the chance to better understand the counterpart, despite different values between the service providers and customers, because humbleness and interest in learning with the other are present.
Openness to new ideas
