Handout 9

Question 1

the degree of an employee’s positive or negative attachment to their job, colleagues, and organization, which greatly influences their job satisfaction and their willingness to learn and perform at work.

Answer 1

employee engagement

Question 2

being positively present during the performance of work by willingly contributing intellectualeffort, and experiencing positive emotions and meaningful connections to others.

Answer 2

Engagement

Question 3

intellectual engagement or thinking hard about the job and how to do it better

Answer 3

Cognitive component

Question 4

affective engagement or feeling positive about doing a good job

Answer 4

Emotional component

Question 5

social engagement or actively taking opportunities to discuss work-related improvements with others at work

Answer 5

Physical component

Question 6

disconnection of selves from work roles

Answer 6

Disengagement

Question 7

providing a strong strategic narrative about the organization, where it has come from, and where it is going.

Answer 7

Visible, empowering leadership