Managing Conflict Flashcards

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1
Q

Organisational Conflict

A

self-interested struggle - behaviour of one blocks another
* dysfunctional
* increase organisational performance

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2
Q

Sources of Conflict

A
  • differentiation - split into functions & divisions, apparent differences
  • task relationships - tasks are interrelated, affect each other
  • scarcity of resources - competition, scarce resources
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3
Q

Stages of Conflict

A
  1. latent conflict - no actual conflict, potential
  2. perceived conflict - aware that goals are being thwarted, conflict escalates
  3. felt conflict - negative feelings, cooperation declines
  4. manifest conflict - decide how to deal/react, hostility
  5. conflict aftermath - affects way both parties perceive & respond to future episodes
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4
Q

Negotiation

A
  • meet to make offer, counter offers, concessions
  • resolve differences
  • find acceptable solutions
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5
Q

Forms of Manifest Conflict

A
  • open agression
  • violence
  • infighting
  • sabotage
  • physical intimidation
  • lack of cooperation
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6
Q

Ways of Handling Conflict

A
  • compromise - bargaining & negotiation
  • collaboration - satisfy own goals & goals of other side, work together
  • accomodation - allow other party to acheive their goals
  • avoidance - refuse to acknowledge source of problem, acti as if there were no problem
  • competition - each party looks out for own interest
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