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Mortuary Management 2 > 13. Merchandising > Flashcards

13. Merchandising Flashcards

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1
Q

Goods that are purchased from a wholesaler for sale to client families

A

Merchandising

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2
Q

The purchase, DISPLAY, and sale of goods

A

Merchandise

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3
Q

What are examples of types of merchandise in funderal service?

A

Caskets
Outer Burial Containers
Keepsakes
Cremation Containers
Rental Caskets
Cremation Jewelry / keepsakes
Register Book
Thank You Cards
Religious, Fraternal, and Military symbols
Tribute Videos
Monuments and Memorials

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4
Q

True or false:
Families will not be emotional and susceptible to sentiment?

A

False

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5
Q

True or False:
Families rarely buy the first casket they see

A

True

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6
Q

True or False:
Price will never be a factor

A

False

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7
Q

Families will respond to what they think is __________, ____________, and _____________ _________________

A

Simple, Elegant, and Priced Reasonably

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8
Q

Always be __________, _______________. and ____________ about ALL of your merchandise

A

honest, ethical, and knowledgeable

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9
Q

Which selection room is this:

  • selection from a number of full size caskets on display
  • 70% of funeral homes use this room
  • usually 16-20 caskets
A

Traditional Selection Room

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10
Q

Which selection room is this:

  • Corners or end sections mounted on a wall display
  • Small number of full-size caskets on display
A

Fractional Display Room

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11
Q

What do we need to remember about digital display presentations?

A

Many caskets can be presented
Limited only by the number of caskets offered by the funeral home

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12
Q

What are catalogs?

A

Paper based presentation
Have all information and looks like digital presentation

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13
Q

What are things to consider when it comes to the location of the selection rooms?

A

In same building
Main floor
Near arrangement conference room
Psychological benefits to 2nd floor
Public elevator

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14
Q

Which lighting option is this:
The illumination produced by a tubular electric discharge lamp; the fluorescence of phosphors coating the inside of a glass tube

A

Florescent Lighting

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15
Q

Which lighting option is this:
Illumination resulting from a glowing, heated filament

A

Incandescent Lighting

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16
Q

Which lighting option is this:
Light shining directly on an object

A

Direct Lighting

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17
Q

Which lighting option is this:
Reflected illumination of an object

A

Indirect Lighting

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18
Q

A device on which 2 or 3 caskets can be placed for display

A

Casket Rack

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19
Q

Can be obtained from the casket manufacturer
- Sturdy
- Attractive

A

Casket Stand

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20
Q

Wheeled, collapsible support for casket
Used for church, funeral home, or any other location

A

Church Truck

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21
Q

National Board Exam:
What’s the number of caskets allowed in a selection room?

A

12-30

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22
Q

What is the space requirements for the selection room casket arrangements?

A

40-60 square feet for each casket

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23
Q

What is this:

Used to introduce selection room to client families
Inform families of casket construction
Features that affect pricing
Where description and price info is located
General room layout
Decide how director will proceed, stay in the room or wait outside

A

Demonstration or Educational Group

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24
Q

Which casket arrangement is Consecutive Method?

A

Caskets are arranged in order of increasing or decreasing price

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25
Which casket arrangement is By Material?
Woods, steels, coppers, and bronzes Basically like in title, by material
26
Which casket arrangement is By Alternating Pricing Groups?
Low-, medium-, and high-priced units in one grouping
27
What are selection room enhancements?
- Should be an inviting, non-intimidating room - Attractive furniture grouping(s) - Neutral paint color - Artwork in soothing pastels - Potted plants - These guidelines serve to reduce stress for client families
28
What's included in the pre-selection room introduction? (REMEMBER TO BE IN COMPLIANCE W STATE AND FEDERAL REGULATIONS)
General Price List Casket Price List Outer Burial Container Price List Facts about Funerals brochure
29
We must provide the family with a _________ of funeral home charges __________ they choose a casket
subtotal before
30
How can we prepare the family for what they will be seeing in the casket selection room?
Number of caskets on display Price range Reason for broad price range Types of caskets
31
How can we soften the shock of entering the casket selection room?
Have all lights on Funeral Director enters first Furniture grouping is in view Demonstration group is near the door
32
A style of presentation whereby the funeral director remains in the selection room with the family?
Direct Selection Room Procedure
33
What are advantages to the direct selection room procedure?
- Families will have the support of the FD - We can better meet their needs
34
What are disadvantages to the direct selection room procedure?
- No privacy for family - FD may influence family's choice - Non verbal communication can help or harm - FD can misread needs of the family
35
Casket presentation whereby the funeral director does not stay in the selection room
Indirect selection room procedure
36
What are the requirements for the indirect selection room procedure?
- Adequate pre-counseling by the FD - Signage with complete information about each casket
37
What are advantages to the indirect selection room procedure?
- Privacy for family - No FD influence - No nonverbal communication - No misinterpretation - Casket information can be studied
38
What are disadvantages to the indirect selection room procedure?
- Some families will see the FD as support - FD can't answer questions - Casket information may be misunderstood
39
What is CVI?
Consumer Value Index
40
What is the CVI equation?
Wholesale Cost / Retail Price = CVI
41
What does the CVI measure?
The value received for each dollar spent by the consumer
42
What does the CVI ensure?
Value progression "If a buyer spends more, they should get more"
43
What does the Gross Casket Profit measure?
The profit of each casket for funeral home
44
What is the Gross Casket Profit (Profit Margin) equation?
Retail Price - Wholesale Cost = Margin
45
What is MVR?
Merchandise Value Ratio
46
What is the equation for the MVR?
Wholesale Cost / Service AND Merchandise = MVR
47
What is the equation for the Fixed Multiple (or Times Factor)?
Wholesale Cost x Fixed Multiple = Selling Price
48
Is there an improvement on the CVI in the Fixed Multiple?
No
49
What is this: Pricing structure where the markup varies Higher priced caskets are given higher markup
Graduated Recovery
50
What's the advantage of the Graduated Recovery?
Makes lower cost available
51
What's the disadvantages of the Graduated Recovery?
Lower CVI Low margin at the low end Best value is at the low end
52
What's this: Inverse relationship between markup and price of the casket Higher priced casket given a lower markup
Declining Price Structure
53
What's the advantage to Declining Price Structure?
CVI improves on higher price caskets
54
What are the disadvantages to Declining Price Structure?
Low end markup may be too aggressive Encourages consumer to buy better merchandise
55
The sum of a group of numbers divided by number of units
Average (Mean)
56
A value in an ordered set of values which represents the midpoint, whereby there are an equal number of values above and below midpoint value
Median
57
What's the median? (Example of even set of numbers) 70 80 100 120 140 200
110 Because 100 + 120 = 220 / 2
58
Number that appears most frequently in a listing of numbers
Mode
59
1/4 of the total number
Quartile
60
The caskets sold in the 2nd and 3rd quartile
Range
61
The number of times sales in a given price bracket occurs over a fixed period of time
Sales Frequency
62
A chart on which all sales are listed showing the number of sales in any sales bracket
Sales Frequency Chart
63
A method of pricing by which each unit of service and merchandise is priced separately
Itemization
64
Who requires us to have an itemized pricising system?
The FTC
65
One total price for both services and merchandise
Unit Pricing
66
Price of service of caskets are listed separately
Bi-Unit Pricing
67
Priced by component parts. Professional services, transportation, facilities, merchandise, etc
Functional Pricing
68
A grouping of services and merchandise sold at a particular price
Package Pricing
69
Merchandise for resale
Inventory
70
Number of times inventory has been sold in a given period
Inventory Turnover
71
Number of units purchased to get a discount from the supplier
Economic Order Quantity (EOQ)

Mortuary Management 2 (13 decks)

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