Exam 3 Study Guide

Question 1

The verification of a notary seal or government agency seal

Answer 1

Apostille

Question 2

When the manager o a funeral establishment is able to provide oversight that inspires employees of the organization to perform in ways that achieve the company’s mission

Answer 2

Actuating

Question 3

How many disclosures are required on a GPL?

Answer 3

6

Question 4

The FTC permits funeral homes to reference state laws?

Answer 4

Yes

Question 5

Today, if a pre-need contract is modified, does this trigger the rule?

Answer 5

Yes

Question 6

What is a primary triggering event for giving a GPL?

Answer 6

A face to face meeting

Question 7

A funeral home may offer funeral packages, as long as they are offered in addition to, not in place of, itemized prices?

Answer 7

Correct

Question 8

“Charges are only for those items that you selected or that are required” is a:

Question 9

If a funeral home provides direct cremation, the Amended Rule requires you to:

Answer 9

Offer alternative containers or wood boxes

Question 10

A section of a cemetery with only flush to the ground markers

Answer 10

Memorial Park

Question 11

What is the correct order in a cemetery?

Answer 11

Section Block, Lot, Graves

Question 12

The statistical study of human populations with respect to their size and density, distribution, composition, and income is known as demographics?

Answer 12

Yes

Question 13

Each GENERAL partner of a partnership has unlimited liability for the business debts?

Answer 13

Yes

Question 14

True or False:
A container commonly used in international shipping or if a body is badly decomposed is called a Ziegler Case.

Answer 14

True

Question 15

A combo unit is used for shipping _________________

Answer 15

non casketed remains

Question 16

A monument which is erected to the memory of the dead, but containing no remains is a/an ____________

Answer 16

Cenotaph

Question 17

Used for the permanent placing of cremated remains

Answer 17

Niche

Question 18

Used to identify individual graves

Answer 18

Marker

Question 19

An above ground structure for entombment

Answer 19

Mausoleum

Question 20

A structure, room, or space in a mausoleum or other building containing niches

Answer 20

Columbarium

Question 21

A building that houses a retort/cremation unit

Answer 21

Crematorium

Question 22

A subdivision of a cemetery containing several lots

Answer 22

Block

Question 23

Developing Public Presentations

Answer 23

Public Relations

Question 24

The process of planning and executing the development, pricing, promotion, and distribution of an organization’s goods/services

Answer 24

Marketing

Question 25

Market research would include market data of the wealth produced in or near a community that provides employment and income to the local population

Answer 25

Economic Base

Question 26

What year did the Funeral Rule go into effect?

Answer 26

1984

Question 27

An individual that assumes the risks associated with a new venture start-up

Answer 27

Entrepreneur

Question 28

A group of potential customers that are recognized as possessing purchasing power and unsatisfied needs

Answer 28

Market

Question 29

Form of legal organization in which a business association made up of two or more people is formed for the purpose of carrying on as co-owners

Answer 29

Partnership

Question 30

A document that lists the major responsibilities and tasks of the job

Answer 30

Job Description

Question 31

A form of legal organization that is owned and operated by one person

Answer 31

Sole Proprietorship

Question 32

A legal form of organization whereby a legal entity is authorized by a state to operate a business under the entity's charter or articles of incorporation

Answer 32

Corporation

Question 33

What is BFOQ (bona fide occupational qualification)?

Answer 33

A qualification that is absolutely necessary

Question 34

A management function which compares organization and individual performance with predetermined standards or expected results is known as:

Answer 34

Evaluating, Controlling

Question 35

Refers to those activities which encourages members of the organization to work toward the achievement of the company's objectives

Answer 35

Directing

Question 36

The art of making the public aware of one's products and/or services that are for sale

Answer 36

Advertising

Question 37

Who does the FTC work for?

Answer 37

Federal Government

Question 38

To create value in services purchased and to make your funeral home the choice over competitors

Answer 38

Educate

Question 39

Any funeral activity intended to create public awareness, generate new business, and retain present business

Answer 39

Marketing

Question 40

How many disclosures are there in the Statement of Goods and Services?

Answer 40

3

Question 41

Does the name of the funeral homeowner have to appear on the GPL?

Answer 41

Yes

Question 42

The name of the funeral home __________ appear on the GPL

Answer 42

Should?

Question 43

The wealth produced in or near a community that provides employment and income to the local population

Answer 43

Economic Base

Question 44

The statistical study of human populations with respect to their size, density, distribution, composition, and income

Answer 44

Demographics

Question 45

The upright portion above the base where the inscription is located

Answer 45

Tablet

Question 46

A subdivision of a cemetery which consists of several graves or interment spaces

Answer 46

Lot

Question 47

A subdivision of a cemetery containing several blocks

Answer 47

Section