Final Review

Question 1

Lightweight, economical, standard interior

Answer 1

20 gauge casket

Question 2

What type of casket might excelsior be used in?

Answer 2

Cloth covered (basic)

Question 3

What are the 3 types of transfer containers?

Answer 3

Air Tray
Ziegler Case
Combination Case

Question 4

Latch closure is on what type of casket?

Answer 4

Gasketed casket

Question 5

What are the metal casket finishes?

Answer 5

Brushed, Crinkled, Matte

Question 6

What documents do you need for international shipping?

Answer 6

Apostille
Letter confirmation of no communicable diseases
Death Certificate copy
Burial Transit Permit
Official seal

Question 7

What type of lighting is best to use in a selection room?

Answer 7

Indirect, Incandescent, Recessed

Question 8

What is required by the FTC to give to the family?

Answer 8

GPL
Funeral Purchase Agreement
(? CPL)

Question 9

How do we air seal a vault?

Answer 9

Lower dome over base

Question 10

A part of the casket handle attached to the lug or arm and held by a casket bearer when moving and positioning a casket

Answer 10

Bar

Question 11

What is the time limit for filing for the V.A. “Application for Burial Benefits”?

Answer 11

2 years after DOD or cremation/burial

Question 12

Molding along the lowermost edge of the body panels

Answer 12

Base Molding

Question 13

How do we define a state metal casket?

Answer 13

90 degree angle, vertical sides, parallel

Question 14

Measures thickness of ferrous metals

Answer 14

Gauge

Question 15

What are the type of non ferrous metals?

Answer 15

Bronze and Copper

Question 16

Pricing method we must use on GPL
The method of price quotation by which each unit of goods and services is priced separately

Answer 16

Itemization

Question 17

A tightly drawn casket interior style

Answer 17

Tailored

Question 18

In an oversized casket, width is increased by __________ inches per __________

Answer 18

2
X

Question 19

What are the casket interiors?

Answer 19

Satin, Crepe, Velvet

Question 20

The number of times sales in a given price bracket occur over a fixed period of time

Answer 20

Sales Frequency

Question 21

What is the standard length of a wood casket?

Answer 21

6’3”

Question 22

What is the standard length of an adult metal casket?

Answer 22

6’6”

Question 23

What is the equation for the Merchandise Value Ratio

Answer 23

Whole sale Cost / Service and Merchandise = MVR

Question 24

Act for motivating people toward achieving goals

Answer 24

Management

Question 25

What is the formula for Consumer Value Index?

Answer 25

Wholesale Cost / Retail Price = CVI

Question 26

Group of customers that have unsatisfied needs

Answer 26

Market

Question 27

What is the name of the premium hardwood?

Answer 27

Mahogany

Question 28

Which wood is stained in a red hue

Answer 28

Cherry

Question 29

Wood that comes from cone bearing trees

Answer 29

Coniferous

Question 30

Finer quality than inexpensive base

Answer 30

Laminate

Question 31

A cap opening style in which the rim (ogee), crown, and pies are formed with a transverse cut in the cap, thereby forming a one piece lid for the casket

Answer 31

Full Couch

Question 32

Objectives changed as needed

Answer 32

Controlling

Question 33

A subdivision of a cemetery containing several lots

Answer 33

Block

Question 34

Ability to give good presentation

Answer 34

Product Knowledge

Question 35

Pricing method where markups will vary

Answer 35

Graduated Recovery

Question 36

A recess or space in a columbarium used for the permanent placing of cremated remains

Answer 36

Niche

Question 37

An object, usually of one piece, used to identify individual graves

Answer 37

Marker

Question 38

A cemetery or section of a cemetery with only flush to the ground type markers

Answer 38

Memorial Park

Question 39

An above ground structure or building containing crypts or vaults for entombment of caskets; may also include niches for cremated remains

Answer 39

Mausoleum

Question 40

A structure, room, or space in a mausoleum or other building containing niches or recesses used to hold cremated remains

Answer 40

Columbarium

Question 41

A physical object designed for the purpose of remembering an individual, event, or group

Answer 41

Memorial

Question 42

Main part of a monument. The upright portion above the base where the inscription is located

Answer 42

Die

Question 43

A structure, usually of stone or metal, erected to commemorate the life, deeds, or career of a deceased person; derived from the latin word meaning "to remind"

Answer 43

Monument

Question 44

An inscription placed on a monument to commemorate the deeds or qualities of the deceased

Answer 44

Epitaph

Question 45

The lower or supporting part of a monument. In some monuments there may be a first, second, and third

Answer 45

Base

Question 46

Is the statement of goods and services required?

Answer 46

Yes

Question 47

A management function which compares organization and individual performance with predetermined standards or expected results is known as:

Answer 47

Evaluating / Controlling

Question 48

The statistical study of human populations with respect to their size and density, distribution, composition, and income is known as demographics?

Answer 48

Yes