Ch.7-Organisation and management Flashcards

1
Q

Organisational structure

A

The formal, internal framework of a business that shows how it is managed and organised

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2
Q

Functional departments

A

The main activities of business: finance, marketing, operations, human resources and research & development

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3
Q

Hierarchy

A

The number of levels in an organisational structure

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4
Q

Chain of command

A

The route through which authority is passed down through an organisation

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5
Q

Subordinate

A

An employee who is below another employee in the organisation’s hierarchy

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6
Q

Span of control

A

The number of subordinates reporting to each supervisor/manager

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7
Q

Delayering

A

Reducing the size of the hierarchy by removing one or more levels- most often middle management

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8
Q

Centralised organisation

A

One where all the important decision-making power is held at head office, or the centre

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9
Q

Decentralised organisation

A

One where the decision-making powers are passed down the organisation to lower levels

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10
Q

Directors

A

Appointed or elected members of the Board of Directors of a company who have the responsibility of determining and implementing the company’s policy. Some directors might also have a management role, for example, a marketing director.

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11
Q

Annual General Meeting (AGM)

A

A meeting for shareholders that limited companies must hold once every year

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12
Q

Chief Executive Officer (CEO)

A

The most senior manager responsible for the overall performance and success of a company.

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13
Q

Manager

A

An individual who is in charge of a certain group of tasks, or a certain area or department of a business, for example factory manager.

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14
Q

Supervisor

A

An individual who checks and controls the work of subordinates

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15
Q

Delegation

A

Passing authority down through the organisational hierarchy to a subordinate

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16
Q

Autocratic leadership

A

A leadership style where the leader makes all the decision

17
Q

Democratic leadership

A

A leadership style where employees take part in decision-making

18
Q

Laissez-faire leadership

A

A leadership style where most of the decisions are left to the employees

19
Q

Trade union

A

An organisation of employees aimed at improving pay and working conditions and proving other services, such as legal advice, for members.