Ch.9- Internal and external communication Flashcards
1
Q
Communication media
A
The methods used to communicate a message
2
Q
Feedback
A
The receiver’s response to a message
3
Q
Effective communication
A
Information passed between 2 or more people or groups, with feedback to confirm that the message has been received and understood
4
Q
Two-way communication
A
The receiver is allowed to respond to the message and the sender listens to the response
