Ch.9- Internal and external communication Flashcards

1
Q

Communication media

A

The methods used to communicate a message

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2
Q

Feedback

A

The receiver’s response to a message

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3
Q

Effective communication

A

Information passed between 2 or more people or groups, with feedback to confirm that the message has been received and understood

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4
Q

Two-way communication

A

The receiver is allowed to respond to the message and the sender listens to the response

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