Key concepts of service relationships Flashcards
1
Q
A formal description of one or more services, designed to address the needs of a target consumer group.
A
Service offering
2
Q
Joint activities performed by a service provider and a service consumer to ensure continual value co-creation based on agreed and available service offerings.
A
Service relationship management
3
Q
Activities performed by an organization to provide services. It includes management of the provider’s resources, configured to deliver the service; ensuring access to these resources for users; fulfillment of the agreed service actions; service level management; and continual improvement.
A
Service provision
4
Q
Activities performed by an organization to consume services.
A
Service consumption
