ITIL service value system (SVS) Flashcards
The possibility to add value for stakeholders or to improve the organization.
Opportunity
The need or desire for products and services from internal and external customers.
Demand
The perceived benefits, usefulness and importance of something.
Value
Recommendations that guide an organization in all circumstances, regardless of changes in its goals, strategies, type of work, or management structure.
Guiding principles
The means by which an organization is directed and controlled.
Governance
Service value chain
A set of interconnected activities that an organization performs to deliver
a valuable product or service to its consumers and to facilitate value realization.
Sets of organizational resources designed for performing work or accomplishing an objective.
Practices
A recurring organizational activity performed at all levels to ensure that an organization’s performance continually meets stakeholders’ expectations.
Continual improvement
The key inputs to the SVS are _____ and _____
opportunity, demand
The outcome of the SVS is ____. It is the perceived benefits usefulness and importance of something.
value
