The service value chain (SVC) Flashcards
Ensure a shared understanding of the vision, current status, and improvement direction for all four dimensions and all products and services across an organization.
Plan
Ensure continual improvement of products, services, and practices across all value chain activities and the four dimensions of service management.
Improve
Provide a good understanding of stakeholder needs, transparency, continual engagement, and good relationships with all stakeholders.
Engage
Ensure products and services continually meet stakeholder expectations for quality, costs, and time to market.
Design & transition
Ensure that service components are available when and where they are needed, and that they meet agreed specifications.
Obtain/build
Ensure that services are delivered and supported according to agreed specifications and stakeholder’s expectations.
Deliver & support
Strategies, vision, direction, and communication fall under which Service Value Chain (SVC) activities?
Plan
Relationship, good understanding, , feedback and requirement gathering fall under which Service Value Chain (SVC) activities?
Engage
Quality, cost, with product improvement and service requirements, fall under which Service Value Chain (SVC) activities?
Design & transition
Available to meet current needs with requirements and specifications along contracts and agreements, fall under which Service Value Chain (SVC) activities?
Obtain/build
SLA, delivery according specs, support task, stakeholders expectation, fall under which Service Value Chain (SVC) activities?
Deliver & support
Improve all activities, improve product and services, improvement opportunities, fall under which Service Value Chain (SVC) activities?
Improve
