Week 3-Communication Flashcards
Levels of communication
Intrapersonal
Interpersonal
Group
Public speaking
Intrapersonal
Self talk
Interpersonal
Between two or more people
Group
Many people at the same time
Public speaking
Unique form of group communication
Content
Subject matter(most important)
Words
Gestures
Substance of message
Open to interpretation
Six elements of communication process
Sender-initiates communication
Encoding-process of choosing components of message
Message-words, gesture
Channel-face to face, phone, etc
Receiver (most important)person who gets message
Feedback-verbal, nonverbal
Or both
Communication styles
Passive
Passive aggressive
Aggressive
Assertive
Assertive comunication
Can be positive.
Use I statement.
Focus on the issue.
Accepts criticism.
Use of negative inquiry
Negative and positive enquiry
Negative enquiry- used for negative feedback or criticism
Positive enquiry-used for handling positive comments or praise
SBARQ
Communication method.
Situation
Background
Assessment
Recommendation
Questions
Phases if therapeutic communication
Stage 1- Pre-interaction phase
Stage 2-Orientation phase
Stage 3-working phase
Stage 4-Termination phase
Stage 1
Gathering data prior to meeting patient
Stage 2
Meeting patient
Establishing trust and support***-test question
Stage 3
Use of therapeutic communication
Client explains feelings
