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Flashcards in 1.4 managing people Deck (46)
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1

what is an asset?

- a resource with economic value with the expectation it will provide future benefit

2

in what way are staff a cost?

- wages
- pensions
- holiday pay
- maternity
- training

3

in what way are staff an asset?

- generate income
- can bring new ideas (innovation)

4

what is flexible working?

- options offered to employees in terms of working time, location and pattern of working

5

what are example of flexible working?

- part time
- term time
- job sharing
- from home

6

what are benefits of a flexible workforce?

- more motivated
- low rate of assentation
- saving on costs

7

what are drawbacks of flexible workforce?

- potential loss of customers
- more administrative work
- lower employee productivity

8

what is multiskilling?

- where staff are able to carry out a variety of tasks rather than specialise

9

how is the way we work changing rapidly?

- increase in part time
- more women seek work
- ageing population

10

what are different recruitment methods?

- internal
- external

11

what is internal recruitment?

- jobs given to staff already employed by the business
- involves promotion and reorganisation

12

what is external recruitment?

- job centres
- job advertisements

13

what are advantages of internal recruitment?

- cheaper and quicker
- people already familiar with the business
- provides opportunity for promotion

14

what are disadvantages of internal recruitment?

- limits number of applicants
- new ideas can be introduced

15

what are advantages of external recruitment?

- more specialised
- mew ideas can be introduced
- large number of potential employees

16

what are disadvantages of external recruitment?

- longer process
- more expensive
- might not find best candidate

17

why do firms train staff?

- to become productive as quickly as possible

18

what are advantages of training staff?

- increased productivity
- improved quality
- reduces faults/waste
- increased motivation
- competitive advantage

19

what are disadvantages of training staff?

- financial cost
- quality of it must be high for it to be positive ]
- work time is lost

20

what can training improve?

- motivation
- customer service
- level of skill
- staff loyalty
- productivity

21

what is an induction?

- form of introduction for new employees in order to enable them to do their work in a new profession/job

22

what is the purpose of an induction?

- integrate new employees
- helps new employees settle down
- give them a sense of belonging

23

what is on the job training?

- employees receive training whilst remaining in the workplace

24

what are advantages of on the job training?

- more cost effective
- more productive]
- learn whilst doing

25

what are disadvantages of on the job training?

- quality depends on trainer
- bad habits may be passed on
- potential disruptions to production

26

what is off the job training?

- employees are taken away from their work place to be trained

27

what are advantages of off the job training?

- wider range of skills can be obtained
- learn from specialists

28

what are disadvantages of off the job training?

- more expensive
- lost working time
- employees have more skill and may leave for better job

29

why might a business need new staff?

- expansion
- people leaving
- vacant due to promotion
- staff absence

30

what are the stages in the recruitment process?

- identify type of staff needed
- prepare job description/person specification
- advertise job
- shortlist applicants
- interviews