1.4 managing people Flashcards
(46 cards)
1
Q
what is an asset?
A
- a resource with economic value with the expectation it will provide future benefit
2
Q
in what way are staff a cost?
A
- wages
- pensions
- holiday pay
- maternity
- training
3
Q
in what way are staff an asset?
A
- generate income
- can bring new ideas (innovation)
4
Q
what is flexible working?
A
- options offered to employees in terms of working time, location and pattern of working
5
Q
what are example of flexible working?
A
- part time
- term time
- job sharing
- from home
6
Q
what are benefits of a flexible workforce?
A
- more motivated
- low rate of assentation
- saving on costs
7
Q
what are drawbacks of flexible workforce?
A
- potential loss of customers
- more administrative work
- lower employee productivity
8
Q
what is multiskilling?
A
- where staff are able to carry out a variety of tasks rather than specialise
9
Q
how is the way we work changing rapidly?
A
- increase in part time
- more women seek work
- ageing population
10
Q
what are different recruitment methods?
A
- internal
- external
11
Q
what is internal recruitment?
A
- jobs given to staff already employed by the business
- involves promotion and reorganisation
12
Q
what is external recruitment?
A
- job centres
- job advertisements
13
Q
what are advantages of internal recruitment?
A
- cheaper and quicker
- people already familiar with the business
- provides opportunity for promotion
14
Q
what are disadvantages of internal recruitment?
A
- limits number of applicants
- new ideas can be introduced
15
Q
what are advantages of external recruitment?
A
- more specialised
- mew ideas can be introduced
- large number of potential employees
16
Q
what are disadvantages of external recruitment?
A
- longer process
- more expensive
- might not find best candidate
17
Q
why do firms train staff?
A
- to become productive as quickly as possible
18
Q
what are advantages of training staff?
A
- increased productivity
- improved quality
- reduces faults/waste
- increased motivation
- competitive advantage
19
Q
what are disadvantages of training staff?
A
- financial cost
- quality of it must be high for it to be positive ]
- work time is lost
20
Q
what can training improve?
A
- motivation
- customer service
- level of skill
- staff loyalty
- productivity
21
Q
what is an induction?
A
- form of introduction for new employees in order to enable them to do their work in a new profession/job
22
Q
what is the purpose of an induction?
A
- integrate new employees
- helps new employees settle down
- give them a sense of belonging
23
Q
what is on the job training?
A
- employees receive training whilst remaining in the workplace
24
Q
what are advantages of on the job training?
A
- more cost effective
- more productive]
- learn whilst doing
25
what are disadvantages of on the job training?
- quality depends on trainer
- bad habits may be passed on
- potential disruptions to production
26
what is off the job training?
- employees are taken away from their work place to be trained
27
what are advantages of off the job training?
- wider range of skills can be obtained
| - learn from specialists
28
what are disadvantages of off the job training?
- more expensive
- lost working time
- employees have more skill and may leave for better job
29
why might a business need new staff?
- expansion
- people leaving
- vacant due to promotion
- staff absence
30
what are the stages in the recruitment process?
- identify type of staff needed
- prepare job description/person specification
- advertise job
- shortlist applicants
- interviews
31
what is a job description?
- states the tittle of a job and outlines tasks, duties and responsibilities associated with that job
32
what is a person specification?
- provides details of the qualifications, experience, skills etc that would be expected of a person to do a particular job
33
what is employee representation?
- when employees are part of the decision making process
34
what are advantages of employee representation?
- increased empowerment and motivation
- improved decision making
- lower risk of industrial disputes
35
what are disadvantages of industrial disputes?
- time consuming
- potentially slower decision making
- can cause conflict
- manager may feel authority is being undermined
36
what is an industrial dispute?
- a dispute between employees and employers
37
what is the main purpose of a trade union?
- represent and protect workers
38
what does a trade union do to help?
- negotiate wages
| - protects workers against unfair dismissal
39
what is the purpose of ACAS?
- to improve organisations and working life through the promotion and facilitation of strong industrial relations
40
what is an annual hour contract?
- workers have a set hours to complete
41
what is outsourcing?
- delegating one or more business process to an external provider
42
what is off-shoring?
- the work is done overseas
43
what is economies of scale?
- production cost tend to fall as level of production increases
44
what is a dismissal?
- employee dismissed due to unacceptable behaviour/performance
45
what is a redundancy?
- employee loses their job as that role is no longer required
46
what are the legal requirements to consult with employees?
- proposed redundancy programme
- changes on pension
changes on working time
