ch 4 individual attitudes and behaviors Flashcards

1
Q

attitude

A

our opinions, beliefs, and feelings about aspects of our environment

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2
Q

job satisfaction

A

the feelings people have towards their job

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3
Q

organizational commitment

A

the emotional attachment people have towards the company they work for

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4
Q

psychological contract

A

an unwritten understanding about what they employee will bring to the work environment and what the company will provide in exchange

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5
Q

psychological contract breach

A

when people do not get what they expect, leads to low job satisfaction and commitment

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6
Q

what causes positive work attitudes

A
  • personality
  • person-environment fit
  • job characteristics
  • psychological contract
  • organizational justice
  • relationships at work
  • stress
  • work-life balance
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7
Q

job performance

A

the performance level on factors included in the job description

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8
Q

what are the major predictors of job performance

A
  • general mental ability (reasoning abilities, verbal and numerical skills, analytical skills, overall intelligence level)
  • how we are treated within an organization
  • stress
  • work attitudes
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9
Q

organizational citizenship behaviors (OCB)

A

voluntary behaviors employees perform to help others and benefit the organization

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10
Q

abesnteeism

A

unscheduled absences from work

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11
Q

what causes absenteeism

A
  • health reasons
  • work-life balance
  • poor work attitudes
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12
Q

turnover

A

an employee leaving an organization

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13
Q

whistleblowers

A

people who reported wrong-doings
more likely to have moderate levels of commitment to the company

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