ch 4 individual attitudes and behaviors Flashcards
attitude
our opinions, beliefs, and feelings about aspects of our environment
job satisfaction
the feelings people have towards their job
organizational commitment
the emotional attachment people have towards the company they work for
psychological contract
an unwritten understanding about what they employee will bring to the work environment and what the company will provide in exchange
psychological contract breach
when people do not get what they expect, leads to low job satisfaction and commitment
what causes positive work attitudes
- personality
- person-environment fit
- job characteristics
- psychological contract
- organizational justice
- relationships at work
- stress
- work-life balance
job performance
the performance level on factors included in the job description
what are the major predictors of job performance
- general mental ability (reasoning abilities, verbal and numerical skills, analytical skills, overall intelligence level)
- how we are treated within an organization
- stress
- work attitudes
organizational citizenship behaviors (OCB)
voluntary behaviors employees perform to help others and benefit the organization
abesnteeism
unscheduled absences from work
what causes absenteeism
- health reasons
- work-life balance
- poor work attitudes
turnover
an employee leaving an organization
whistleblowers
people who reported wrong-doings
more likely to have moderate levels of commitment to the company
